Providing knowledge recommendations: An approach for informal electronic mentoring

Interactive Learning Environments

Volumn 22, Issue 2, 2014, Pages 221-240

  Colomo Palacios, Ricardo ^a   Casado Lumbreras, Cristina ^b   Soto Acosta, Pedro ^c   Misra, Sanjay ^d  

^a UNIVERSIDAD CARLOS III DE MADRID   (Spain)

^b UNIVERSIDAD INTERNACIONAL DE LA RIOJA   (Spain)

^c UNIVERSITY OF MURCIA   (Spain)

^d ATILIM UNIVERSITY   (Turkey)

Author keywords

informal mentoring; knowledge recommendations; mentoring; organizational culture; web content analysis

Indexed keywords

EID: 84893910292     PISSN: 10494820     EISSN: 17445191     Source Type: Journal    
DOI: 10.1080/10494820.2012.745430     Document Type: Article

References (93)

1. Allen, T. D. (2007). Mentoring relationships from the perspective of the mentor. In B. R. Ragins & K. E. Kram (Eds.), The handbook of mentoring at work: Theory, research and practice, (pp. 123-147). Thousand Oaks, CA: Sage.
2. Bawden, D., Robinson, L. (2009). The dark side of information: Overload, anxiety and other paradoxes and pathologies. Journal of Information Science, 35, 180-191. doi: 10.1177/0165551508095781
3. Bechhofer, S., van Harmelen, F., Hendler, J., Horrocks, I., McGuinness, D. L., Patel Schneider, P. F., Stein, L. A. (2004). OWLWeb ontology language reference, Retrieved from http://www.w3.org/TR/owl-ref/
4. Benjamins, V. R., Davies, J., Baeza-Yates, R., Mika, P., Zaragoza, H., Greaves, Fensel, D. (2008). Near-term prospects for semantic technologies. IEEE Intelligent Systems, 23(1), 76-88. doi: 10.1109/MIS.2008.10
5. Berners-Lee, T., Hendler, J., Lassila, O. (2001). The Semantic Web. Scientific American, 284, 34-43. doi: 10.1038/scientificamerican0501-34
6. Bierema, L. L., Merriam, S. B. (2002). E-mentoring: Using computer mediated communication to enhance the mentoring process. Innovative Higher Education, 26, 211-227. doi: 10.1023/A:1017921023103
7. Blake-Beard, S. D. (2001). Taking a hard look at formal mentoring programs. A consideration of potential challenges facing women. Journal of Management Development, 20, 331-345. doi: 10.1108/02621710110388983
8. Blanco, C., Lasheras, J., Fernández-Medina, E., Valencia-García, R., Toval, A. (2011). Basis for an integrated security ontology according to a systematic review of existing proposals. Computer Standards & Interfaces, 33, 372-388. doi: 10.1016/j.csi.2010.12.002
9. Bojārs, U., Breslin, J. G., Finn, A., Decker, S. (2008). Using the Semantic Web for linking and reusing data across Web 2.0 communities. Web Semantics: Science, Services and Agents on the World Wide Web, 6(1), 21-28. doi: 10.1016/j.websem.2007.11.010
10. Bosua, R., Scheepers, R. (2007). Towards a model to explain knowledge sharing in complex organizational environments. Knowledge Management Research & Practice, 5, 93-109. doi: 10.1057/palgrave.kmrp.8500131
11. Breslin, J. G., Decker, S. (2007). The future of social networks on the Internet: The need for semantics. IEEE Internet Computing, 11, 86-90. doi: 10.1109/MIC.2007.138
12. Casado-Lumbreras, C., Colomo-Palacios, R., Soto-Acosta, P., Misra, S. (2011). Culture dimensions in software development industry: The effects of mentoring. Scientific Research and Essays, 6, 2403-2412.
13. Castellanos-Nieves, D., Fernández-Breis, J. T., Valencia-García, R., Martínez-Béjar, R., Iniesta-Moreno, M. (2011). Semantic Web technologies for supporting learning assessment. Information Sciences, 181, 1517-1537. doi: 10.1016/j.ins.2011.01.010
14. Chao, G. T., Walz, P. M., Gardner, P. D. (1992). Formal and informal mentorships: A comparison on mentoring functions and contrast with nonmentored counterparts. Personnel Psychology, 45, 619-636. doi: 10.1111/j.1744-6570.1992.tb00863.x
15. Chen, T. Y. (2008). Knowledge sharing in virtual enterprises via an ontology-based access control approach. Computers in Industry, 59, 502-519. doi: 10.1016/j.compind.2007.12.004
16. Cleverdon, C. W., Mills, J., Keen, E. M. (1966). Factors determining the performance of indexing systems, CranfieldUK: College of Aeronautics.
17. Clough, G., Jones, A. C., McAndrew, P., Scanlon, E. (2007). Informal learning with PDAs and smartphones. Journal of Computer Assisted Learning, 24, 359-371. doi: 10.1111/j.1365-2729.2007.00268.x
18. Colomo-Palacios, R., Fernandes, E., Soto-Acosta, P., Sabbagh, M. (2011). Software product evolution for Intellectual Capital Management: The case of Meta4 PeopleNet. International Journal of Information Management, 31, 395-399. doi: 10.1016/j.ijinfomgt.2011.04.001
19. Colomo-Palacios, R., García-Crespo, Á., Soto-Acosta, P., Ruano-Mayoral, M., Jiménez-López, D. (2010). A case analysis of semantic technologies for R&D intermediation information management. International Journal of Information Management, 30, 465-469. doi: 10.1016/j.ijinfomgt.2010.05.012
20. Curtis, B., Hefley, W. E., Miller, S. A. (2009). People Capability Maturity Model (P-CMM®) version 2.0, (2nd ed.), Pittsburgh, PA: Software Engineering Institute, Carnegie Mellon University.CMU/SEI-2009-TR-003
21. Dabbagh, N., Kitsantas, A. (2012). Personal learning environments, social media, and self-regulated learning: A natural formula for connecting formal and informal learning. The Internet and Higher Education, 15(1), 3-8. doi: 10.1016/j.iheduc.2011.06.002
22. Dotsika, F. (2010). Semantic APIs: Scaling up towards the Semantic Web. International Journal of Information Management, 30, 335-342. doi: 10.1016/j.ijinfomgt.2009.12.003
23. Ebner, M., Lienhardt, C., Rohs, M., Meyer, I. (2010). Microblogs in higher education - A change to facilitate informal and process-oriented learning?. Computers in Education, 55(1), 92-100. doi: 10.1016/j.compedu.2009.12.006
24. Eiter, T., Ianni, G., Lukasiewicz, T., Schindlauer, R., Tompitsa, H. (2008). Combining answer set programming with description logics for the Semantic Web. Artificial Intelligence, 172, 1495-1539. doi: 10.1016/j.artint.2008.04.002
25. Fensel, D. (2002). Ontologies: A silver bullet for knowledge management and electronic commerce, BerlinGermany: Springer-Verlag.
26. Ferreira, N. (2010). Social networks and young people: A case study. International Journal of Human Capital and Information Technology Professionals, 1, 31-54. doi: 10.4018/jhcitp.2010100103
27. Fong, P. S. W., Choi, S. K. Y. (2009). The processes of knowledge management in professional services firms in the construction industry: A critical assessment of both theory and practice. Journal of Knowledge Management, 13, 110-126. doi: 10.1108/13673270910942736
28. Frank, A., Bögel, T., Hellwig, O., Reiter, N. (2012). Semantic annotation for the digital humanities - Using Markov logic for annotation consistency control. Linguistic Issues in Language Technology, 7, 1-21.
29. García-Barriocanal, E., Sicilia, M. A., Sánchez-Alonso, S., Lytras, M. (2011). Semantic annotation of video fragments as learning objects: A case study with YouTube videos and the Gene Ontology. Interactive Learning Environments, 19(1), 25-44. doi: 10.1080/10494820.2011.528879
30. García-Crespo, A., Colomo-Palacios, R., Gómez-Berbís, J. M., García-Sánchez, F. (2010b). SOLAR: Social link advanced recommendation system. Future Generation Computer Systems, 26, 374-380. doi: 10.1016/j.future.2009.07.008
31. García-Crespo, A., Colomo-Palacios, R., Gómez-Berbís, J. M., Mencke, M. (2009). BMR: Benchmarking metrics recommender for personnel issues in software development projects. International Journal of Computational Intelligence Systems, 2, 257-267.
32. García-Crespo, A., Colomo-Palacios, R., Gómez-Berbís, J. M., Ruiz-Mezcua, B. (2010). SEMO: A framework for customer social networks analysis based on semantics. Journal of Information Technology, 25, 178-188. doi: 10.1057/jit.2010.1
33. García-Crespo, Á., Gómez-Berbís, J. M., Colomo-Palacios, R., García-Sánchez, F. (2011a). Digital libraries and Web 3.0. The CallimachusDL approach. Computers in Human Behavior, 27, 1424-1430. doi: 10.1016/j.chb.2010.07.046
34. García-Crespo, Á., López-Cuadrado, J. L., Colomo-Palacios, R., González-Carrasco, I., Ruiz-Mezcua, B. (2011b). Sem-Fit: A semantic based expert system to provide recommendations in the tourism domain. Expert Systems with Applications, 38, 13310-13319. doi: 10.1016/j.eswa.2011.04.152
35. García-Crespo, A., López-Cuadrado, J. L., González-Carrasco, I., Colomo-Palacios, R., Ruiz-Mezcua, B. (2012). SINVLIO: Using semantics and fuzzy logic to provide individual investment portfolio recommendations. Knowledge-Based Systems, 27, 103-118. doi: 10.1016/j.knosys.2011.08.012
36. García-Peñalvo, F. J., Colomo-Palacios, R., Soto-Acosta, P., Martínez-Conesa, I., Serradell-López, E. (2011b). SemSEDoc: Utilización de tecnologías semánticas en el aprovechamiento de los repositorios documentales de los proyectos de desarrollo de software. Information Research, 16, 504
37. García-Peñalvo, F. J., Conde, M. A., Alier, M., Casany, M. (2011a). Opening learning management systems to personal learning environments. Journal of Universal Computer Science, 17, 1222-1240.
38. Gentry, W. A., Wever, T. J., Sadri, G. (2008). Examining career-related mentoring and managerial performance across cultures: A multilevel analysis. Journal of Vocational Behavior, 72, 241-253. doi: 10.1016/j.jvb.2007.10.014
39. Gruber, T. R. (1992). Ontolingua: A mechanism to support portable ontologies, Stanford, CA: Stanford University.(Technical Report KSL-91-66)
40. Grybek, D. D. (1997). Mentoring the gifted and talented. Preventing School Failure, 41, 115-119. doi: 10.1080/10459889709603278
41. Haggard, D. L., Dougherty, T. W., Turban, D. B., Wilbanks, J. E. (2011). Who is a mentor? A review of evolving definitions and implications for research. Journal of Management, 37(1), 280-304. doi: 10.1177/0149206310386227
42. Herlocker, J. L., Konstan, J. A., Terveen, L. G., Riedl, J. T. (2004). Evaluating collaborative filtering recommender systems. ACM Transactions on Information Systems, 22(1), 5-53. doi: 10.1145/963770.963772
43. Han, K. H., Park, J. W. (2009). Process-centered knowledge model and enterprise ontology for the development of knowledge management system. Expert Systems with Applications, 36, 7441-7447. doi: 10.1016/j.eswa.2008.09.031
44. Hitzler, P., Janowicz, K. (2011). Semantic Web tools and system. Semantic Web, 2(1), 1-2. doi: 10.5121/ijwest.2011.2101
45. Kammeyer-Mueller, J. D., Judge, T. A. (2008). A quantitative review of mentoring research: Test of a model. Journal of Vocational Behavior, 72, 269-283. doi: 10.1016/j.jvb.2007.09.006
46. Karkoulian, S., Halawi, L. A., McCarthy, R. V. (2008). Knowledge management formal and informal mentoring. An empirical investigation in Lebanese banks. The Learning Organization, 15, 409-420. doi: 10.1108/09696470810898384
47. Kirchmeyer, C. (2005). The effects of mentoring on academic careers over time: Testing performance and political perspectives. Human Relations, 58, 637-660. doi: 10.1177/0018726705055966
48. Kirkwood, K. (2010). The SNAP platform: Social networking for academic purposes. Campus-Wide Information Systems, 27, 118-126. doi: 10.1108/10650741011054429
49. Knouse, S. B. (2001). Virtual mentors: Mentoring on the Internet. Journal of Employment Counselling, 38, 162-169. doi: 10.1002/j.2161-1920.2001.tb00498.x
50. Kuo, M. H., Chen, L. C., Liang, C. W. (2009). Building and evaluating a location-based service recommendation system with a preference adjustment mechanism. Expert Systems with Applications, 36, 3543-3554. doi: 10.1016/j.eswa.2008.02.014
51. Kuswara, A. U., Richards, D. (2011). Realising the potential of Web 2.0 for collaborative learning using affordances. Journal of Universal Computer Science, 17, 311-331.
52. Levy, M. (2009). Web 2.0 implications on knowledge management. Journal of Knowledge Management, 13(1), 120-134. doi: 10.1108/13673270910931215
53. Liang, T. P., Lai, H. J., Ku, Y. C. (2006). Personalized content recommendation and user satisfaction: Theoretical synthesis and empirical findings. Journal of Management Information Systems, 23, 45-70. doi: 10.2753/MIS0742-1222230303
54. Liu, D. R., Shih, Y. Y. (2005). Hybrid approaches to product recommendation based on customer lifetime value and purchase preferences. Journal of Systems and Software, 77, 181-191. doi: 10.1016/j.jss.2004.08.031
55. Mason, R., Rennie, F. (2007). Using Web 2.0 for learning in the community. The Internet and Higher Education, 10, 196-203. doi: 10.1016/j.iheduc.2007.06.003
56. McAfee, A. (2006). Enterprise 2.0: The dawn of emergent collaboration. MIT Sloan Management Review, 47, 21-28.
57. Miao, Q., Li, Q., Dai, R. (2009). AMAZING: A sentiment mining and retrieval system. Expert Systems with Applications, 36, 7192-7198. doi: 10.1016/j.eswa.2008.09.035
58. Morales-del-Castillo, J. M., Peis, E., Moreno, J. M., Herrera-Viedma, E. (2009). D-Fussion: A semantic selective dissemination of information service for the research community in digital libraries. Information Research, 14, 398
59. Murugesan, S. (2007). Understanding Web 2.0. IT Professional, 9, 34-41. doi: 10.1109/MITP.2007.78
60. Nixon, L. J. B., Simperl, E., Krummenacher, R., Martin-Recuerda, F. (2008). Tuplespace-based computing for the Semantic Web: A survey of the state-of-the-art. Knowledge Engineering Review, 23, 181-212. doi: 10.1017/S0269888907001221
61. Noh, T. G., Park, S. B., Park, S. Y., Lee, S. J. (2010). Learning the emergent knowledge from annotated blog postings. Web Semantics: Science, Services and Agents on the World Wide Web, 8, 329-339. doi: 10.1016/j.websem.2010.05.001
62. Paniagua-Martín, F., García-Crespo, Á., Colomo-Palacios, R., Ruiz-Mezcua, B. (2011). SSAAMAR: Semantic Annotation Architecture for Accessible Multimedia Resources. IEEE Multimedia, 18, 16-25. doi: 10.1109/MMUL.2010.43
63. Park, Y. J., Chang, K. N. (2009). Individual and group behavior-based customer profile model for personalized product recommendation. Expert Systems with Applications, 38, 1932-1939. doi: 10.1016/j.eswa.2007.12.034
64. Paroutis, S., Al Saleh, A. (2009). Determinants of knowledge sharing using Web 2.0 technologies. Journal of Knowledge Management, 13, 52-63. doi: 10.1108/13673270910971824
65. Poblet, M., Casanovas, P., López-Cobo, J. M., Casellas, N. (2011). ODR, ontologies, and Web 2.0. Journal of Universal Computer Science, 17, 618-634.
66. Porcel, C., Herrera-Viedma, E. (2010). Dealing with incomplete information in a fuzzy linguistic recommender system to disseminate information in university digital libraries. Knowledge-Based Systems, 23(1), 32-39. doi: 10.1016/j.knosys.2009.07.007
67. Raabe, B., Beehr, T. A. (2003). Formal mentoring versus supervisor and coworker relationships: Differences in perceptions and impact. Journal of Organizational Behavior, 24, 271-293. doi: 10.1002/job.193
68. Ragins, B. R. (1999). Mentor functions and outcomes: A comparison of men and women in formal and informal mentoring relationship. Journal of Applied Psychological, 84, 529-550. doi: 10.1037/0021-9010.84.4.529
69. Ragins, B., Cotton, J. L. (1991). Easier said than done: Gender differences in perceived barriers to gaining a mentor. Academy of Management Journal, 34, 939-951. doi: 10.2307/256398
70. Razmerita, L., Kirchner, K., Sudzina, F. (2009). Personal knowledge management. The role of Web 2.0 tools for managing knowledge at individual and organisational levels. Online Information Review, 33, 1021-1039. doi: 10.1108/14684520911010981
71. Reiss, K (2007). Leadership and coaching for educators, Thousand Oaks, CA: Corwin Press.
72. Richards, D. (2009). Social software/Web 2.0 approach to collaborative knowledge engineering. Information Sciences, 179, 2515-2523. doi: 10.1016/j.ins.2009.01.031
73. Rodríguez-González, A., García-Crespo, Á., Colomo-Palacios, R., Guildrís-Iglesias, F., Gómez-Berbís, J. M. (2011). CAST: Using neural networks to improve trading systems based on technical analysis by means of the RSI financial indicator. Expert Systems with Applications, 38, 11489-11500. doi: 10.1016/j.eswa.2011.03.023
74. Rodríguez-González, A., Labra-Gayo, J. E., Colomo-Palacios, R., Mayer, M. A., Gómez-Berbís, J. M., García-Crespo, A. (2012). SeDeLo: Using semantics and description logics to support aided a clinical diagnosis. Journal of Medical Systems, 36, 2471-2481. doi: 10.1007/s10916-011-9714-1
75. Schneckenberg, D. (2009). Web 2.0 and the empowerment of the knowledge worker. Journal of Knowledge Management, 13, 509-520. doi: 10.1108/13673270910997150
76. Singh, R., Ragins, B. R., Tharenou, P. (2009). What matters most? The relative role of mentoring and career capital in career success. Journal of Vocational Behavior, 75(1), 56-67. doi: 10.1016/j.jvb.2009.03.003
77. Siorpaes, K., Simperl, E. (2010). Human intelligence in the process of semantic content creation. World Wide Web, 13(1), 33-59. doi: 10.1007/s11280-009-0078-0
78. Soto-Acosta, P., Casado-Lumbreras, C., Cabezas-Isla, F. (2010). Shaping human capital in software development teams: The case of mentoring enabled by semantics. IET Software, 4, 445-452. doi: 10.1049/iet-sen.2010.0087
79. Srikantaiah, T. K., Koenig, M. E. D. (2000). Knowledge management for the information professional, Medford, NJ: Information Today Inc.
80. Stanton-Salazar, R. D. (2011). A social capital framework for the study of institutional agents and their role in the empowerment of low-status students and youth. Youth & Society, 43, 1066-1109. doi: 10.1177/0044118X10382877
81. Studer, R., Benjamins, V. R., Fensel, D. (1998). Knowledge engineering: Principles and methods. Data & Knowledge Engineering, 25, 161-197. doi: 10.1016/S0169-023X(97)00056-6
82. Tsai, F. S. (2011). A tag-topic model for blog mining. Expert Systems with Applications, 38, 5330-5335. doi: 10.1016/j.eswa.2010.10.025
83. Tsai, F. S., Chan, K. L. (2010). Redundancy and novelty mining in the business blogosphere. The Learning Organization, 17, 490-499. doi: 10.1108/09696471011082358
84. Uren, V. S., Cimiano, P., Iria, J., Handschuh, S.,Vargas-Vera, M., Motta, E., Ciravegna, F. (2006). Semantic annotation for knowledge management: Requirements and a survey of the state of the art. Web Semantics: Science, Services and Agents on the World Wide Web, 4(1), 14-28. doi: 10.1016/j.websem.2005.10.002
85. Uschold, M., King, M., Moralee, S., Zorgios, Y. (1998). The enterprise ontology. The Knowledge Engineering Review, 13(1), 31-89. doi: 10.1017/S0269888998001088
86. van Rijsbergen, C. J. (1979). Information retrieval, Newton, MA: Butterworth-Heinemann.
87. Villela, K., Santos, G., Schnaider, L., Rocha, A. R., Horta Travassos, G. (2005). The use of an enterprise ontology to support knowledge management in software development environments. Journal of the Brazilian Computer Society, 11, 45-59. doi: 10.1007/BF03192375
88. Wang, M. (2011). Integrating organizational, social, and individual perspectives in Web 2.0-based workplace e-learning. Information Systems Frontiers, 13, 191-205. doi: 10.1007/s10796-009-9191-y
89. Warschauer, M., Grimes, D. (2007). Audience, authorship, and artifact: The emergent semiotics of web 2.0. Annual Review of Applied Linguistics, 27(1), 1-23.
90. Wheeler, S. (2009). Learning space mashups: Combining Web 2.0 tools to create collaborative and reflective learning spaces. Future Internet, 1(1), 3-13. doi: 10.3390/fi1010003
91. Yang, S. J. H., Zhang, J., Su, A. Y. S., Tsai, J. J. P. (2011). A collaborative multimedia annotation tool for enhancing knowledge sharing in CSCL. Interactive Learning Environments, 19(1), 45-62. doi: 10.1080/10494820.2011.528881
92. Yessad, A., Faron-Zucker, C., Dieng-Kuntz, R., Laskri, M. T. (2011). Ontology-based semantic relatedness for detecting the relevance of learning resources. Interactive Learning Environments, 19(1), 63-80. doi: 10.1080/10494820.2011.528888
93. Zanker, M., Jessenitschnig, M. (2009). Case-studies on exploiting explicit customer requirements in recommender systems. User Modeling and User-Adapted Interaction, 19, 133-166. doi: 10.1007/s11257-008-9048-y