Knowledge management formal and informal mentoring An empirical investigation in Lebanese banks

Learning Organization

Volumn 15, Issue 5, 2008, Pages 409-420

  Karkoulian, Silva ^a   Halawi, Leila A ^b   McCarthy, Richard V ^c  

^a LEBANESE AMERICAN UNIVERSITY   (Lebanon)

^b AMERICAN UNIVERSITY IN DUBAI   (United Arab Emirates)

^c QUINNIPIAC UNIVERSITY   (United States)

Author keywords

Banking; Knowledge management; Knowledge sharing; Lebanon; Mentoring

Indexed keywords

EID: 48449094934     PISSN: 09696474     EISSN: None     Source Type: Journal    
DOI: 10.1108/09696470810898384     Document Type: Article

References (41)

1. Beckman, T.J. (1999), "The current state of knowledge management", in Liebowitz, J. (Ed.), Knowledge Management Handbook, CRC Press, New York, NY.
2. Bierema, L.L. (1996), "How executive women learn corporate culture", Human Resource Development, Vol. 7 No. 2, pp. 145-64.
3. Bryant, S.E. (2005), "The impact of peer mentoring on organizational knowledge creation and sharing", Group and Organization Management, Vol. 30 No. 3, pp. 319-38.
4. Bush, T. and Middle Wood, D. (1997), Managing People in Education, Paul Chapman Publishing, London.
5. Chao, G.T., Walz, P.M. and Gardner, P.D. (1991), "Formal and informal mentorship: A comparison on mentoring functions and contrast with nomentored counterparts", Personnel Psychology, Vol. 45, Autumn, pp. 619-36.
6. Coleman, M. (1997), "Managing introduction of mentoring", in Bush, T. and Middle Wood, D. (Eds), Managing People in Education, Paul Chapman Publishing, London, pp. 155-68.
7. Davenport, T.H. (1995), "Think tank: The future of knowledge management", CIO, December 15.
8. Davenport, T.H. and Prusak, L. (1998), Working Kknowledge: How Organizations Manage What They Know, Harvard Business School, Boston, MA.
9. Duffy, J. (2000), "Knowledge management to be or not to be?", Information Management Journal, Vol. 34 No. 1, pp. 64-70.
10. Eby, L.T. (1997), "Alternative forms of mentoring in changing organization environments: A conceptual extension of the mentoring literature", Journal of Vocational Behavior, Vol. 51 No. 1, pp. 125-44.
11. ERIC Digest (1995), "Reconceptualizing professional teacher development", ERIC Clearinghouse on Teaching and Teacher Education, Washington, DC, available at: www.ericdigests.org/1996-1/development.htm.
12. Gore, C. and Gore, E. (1999), "Knowledge management: The way forward", Total Quality Management, Vol. 10 No. 4 and 5, pp. 554-60.
13. Guth, R. (1996), "Where IT cannot tread", Computer World, Vol. 30 No. 4, p. 72.
14. Haldin-Herrgard, T. (2000), "Difficulties in diffusion of tacit knowledge in organizations", Journal Intellectual Capital, Vol. 1 No. 4, pp. 357-65.
15. Hamel, G. and Prahalad, C.K. (1994), Competing for the Future, McGraw-Hill, New York, NY.
16. Handzic, M. and Chaimungkalanont, M. (2004), "Enhancing organizational creativity through socialisation", The Electronic Journal of Knowledge Management, Vol. 2 No. 1, pp. 57-64.
17. Haney, A. (1997), "The role of mentorship in the workplace", in Taylor, M.C. (Ed.), Workplace Education, Culture Concepts, Toronto, pp. 211-28.
18. Hansen, M.T., Nohria, N. and Tierney, T. (1999), "What's your strategy for managing knowledge?", Harvard Business Review, Vol. 77 No. 2, pp. 106-16.
19. Hassan, H. and Handzic, M. (2003), Hassan and Mendzic Australian Studies in Knowledge Management, University of Wollongong Press, Wollongong.
20. Jablin, F.M. (1987), "Organization entry, assimilation and exit", in Jablin, F.M., Putman, L.L., Roberts, K.H. and Porter, L.W. (Eds), Handbook of Organizational Communication, Sage, Newbury Park, CA, pp. 679-740.
21. Kerka, S. (1998), "New perspectives on mentoring", Eric Digest, ERIC Clearinghouse on Adult, Career, and Vocational Education, Columbus, OH, available at: www.ericdigests.org/1998-3/mentoring.html.
22. Leob, M. (1995), "The new mentoring", Fortune, Vol. 132 No. 11, p. 213.
23. Lindenberger, J. (2002), "Build a mentoring culture: People development", Mercer Business Magazine, September, (adapted for the March/April 2005 issue of New Jersey CPA and Professional Association of Canadian Theatres, 2005).
24. Lindenberger, J. and Stoltz-Loike, M. (n.d.), "Mentoring and baby boomers: Why mentor? Mentoring is a strategic business imperative", available at: http://humanresources.about.com/od/coachingmentoring/a/ mentoring_boom.htm?terms=mentoring.
25. Luna, G. and Cullen, D.L. (1995), "Empowering the faculty: redirected and renewed", ERIC Digest, ERIC Clearinghouse on Higher Education, George Washington University, Graduate School of Education and Human Development, Washington, DC, available at: http://eric.ed.gov/ERICDocs/data/ericdocs2sql/content_storage_01/ 0000019b/80/14/b7/94.pdf.
26. Martensson, M. (2000), "A critical review of knowledge management as management tool", Journal Knowledge Management, Vol. 4 No. 3, pp. 204-16.
27. Mullen, E.J. and Noe, R.A. (1999), "The mentoring information exchange: when do mentors seek information from their protégés", Journal of Organizational Behavior, Vol. 2 No. 2, pp. 233-42.
28. Mullin, R. (1996), "Knowledge management: a cultural evolution", Journal of Business Strategy, Vol. 17 No. 5, pp. 56-9.
29. Noe, R.A. (1988), "An investigation of the determinants of successful assigned mentoring relationships", Personal Psychology, Vol. 41 No. 3, pp. 457-79.
30. Nonaka, I. (1998), The Knowledge-creating Company, Harvard Business Review on Knowledge Management, Harvard Business School Press, Boston, MA.
31. Nonaka, I. and Konno, N. (1998), "The concept of ba: building a foundation for knowledge creation", California Management Review, Vol. 40 No. 3, pp. 40-54.
32. Nonaka, I. and Takeuchi, H. (1995), The Knowledge of Creating Company - How Japanese Companies Create the Dynamics of Innovation, Oxford University Press, New York, NY.
33. Organization for Economic Cooperation and Development (OECD) (1999), Knowledge Management: Measuring Knowledge Management in the Business Sector, OECD, Ministry of Industry, Toronto.
34. Probst, G., Raub, S. and Romhardt, K. (1999), Managing Knowledge: Building Blocks for Success, Wiley, Chichester.
35. Shaw, D. (2003), "Evaluating electronic workshops through analyzing the 'brainstormed' ideas", Journal of the Operational Research Society, Vol. 54 No. 7, pp. 692-705.
36. Stewart, T.A. (1994), "Your company's most valuable asset: intellectual capital", Fortune, October 3, pp. 68-74.
37. Sveiby, K.E. (1997), The New Organizational Wealth: Managing and Measuring Knowledge-based Assets, Berrett-Koehler, San Francisco, CA.
38. Swap, W., Leonard, D., Shields, M. and Abrams, L. (2001), "Using mentoring and storytelling to transfer knowledge in the workplace", Journal of Management Information Systems, Vol. 18 No. 1, pp. 95-114.
39. Thomas, J.C., Kellogg, W.A. and Erickson, T. (2001), "The knowledge management puzzle: human and social factors in knowledge management", IBM Systems Journal, Vol. 40 No. 4, pp. 863-84.
40. Van Slyke, E.J. and Van Slyke, B. (1998), "Mentoring: a results-oriented approach", HR Focus, Vol. 75 No. 2, p. 14.
41. Wiig, K.M. (1999), "What future knowledge management users may expect", Journal of Knowledge Management, Vol. 3 No. 2, pp. 155-65.