SEMO: A framework for customer social networks analysis based on semantics

Journal of Information Technology

Volumn 25, Issue 2, 2010, Pages 178-188

  García Crespo, Ángel ^a   Colomo Palacios, Ricardo ^a   Gómez Berbís, Juan Miguel ^a   Ruiz Mezcua, Belén ^a  

^a UNIVERSIDAD CARLOS III DE MADRID   (Spain)

Author keywords

customer relationship management; emotions; natural language processing; semantics; social networks

Indexed keywords

EID: 77953868431     PISSN: 02683962     EISSN: 14664437     Source Type: Journal    
DOI: 10.1057/jit.2010.1     Document Type: Article

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