Customer abuse to service workers: An analysis of its social creation within the service economy

Work, Employment and Society

Volumn 27, Issue 5, 2013, Pages 768-784

  Korczynski, Marek ^a   Evans, Claire ^b  

^a UNIVERSITY OF NOTTINGHAM   (United Kingdom)

^b CARDIFF UNIVERSITY   (United Kingdom)

Author keywords

aggression; consumer rage; customer abuse; customer deviant behaviour; customer misbehaviour; customer sovereignty; fsQCA; interactive service work; service work; workplace

Indexed keywords

EID: 84885448360     PISSN: 09500170     EISSN: None     Source Type: Journal    
DOI: 10.1177/0950017012468501     Document Type: Article

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