'White knuckle care work': Violence, gender and new public management in the voluntary sector

Work, Employment and Society

Volumn 25, Issue 4, 2011, Pages 760-776

  Baines, Donna ^a   Cunningham, Ian ^b  

^a MCMASTER UNIVERSITY   (Canada)

^b UNIVERSITY OF STRATHCLYDE   (United Kingdom)

Author keywords

care; gender; new public management; violence; voluntary sector; work effort

Indexed keywords

EID: 84855167984     PISSN: 09500170     EISSN: None     Source Type: Journal    
DOI: 10.1177/0950017011419710     Document Type: Article

References (48)

1. Armstrong P,Armstrong H,Scott-Dixon KCritical to Care: The Invisible Women in Health Services. Toronto: University of Toronto Press; 2008:.
2. Baines C,Evans PM,Neysmith SMWomen's Caring: Feminist Perspectives on Social Welfare. Toronto: Oxford Press; 1998:.
3. Baines D.Caring for nothing: work organization and unwaged labour in social services.Work, Employment and Society. 2004a;18 (2): 267-95.
4. Baines D.Women's occupational health in social services: stress, violence, and workload.Canadian Woman Studies. 2004b;23 (3): 157-64.
5. Baines D.'Whose needs are being served?' Quantitative metrics and the reshaping of social services.Studies in Political Economy. 2006a;77 (Spring): 193-207.
6. Baines D.'Staying with people who slap us around': gender, juggling and violence in paid (and unpaid) care work.Gender, Work and Organization. 2006b;13 (3): 129-51.
7. Baines D.'If we don't get back to where we were before': working in the restructured nonprofit social services.British Journal of Social Work. 2010a;40 (3): 928-45.
8. Baines D.Neoliberal restructuring/activism, participation and social unionism in the nonprofit social services.Nonprofit and Voluntary Sector Quarterly. 2010b;39 (1): 10-28.
9. Bishop V,Korzynski M,Cohen L.The invisibility of violence: constructing violence out of the job centre workplace in the UK.Work, Employment and Society. 2005;19 (3): 583-602.
10. Bode I (2004) The quality of nonprofit employment: patterns and dynamics of work organization in the German third sector. In: Stecker C and Zimmer A (eds) Strategy Mix for Nonprofit Organizations: Vehicles for Social and Labour Market Integration. New York, NY: Kluwer Academic/Plenium Press, 227-45.
11. Burawoy MManufacturing Consent. Chicago, IL: University of Chicago Press; 1979:.
12. Burke R,Nelson DGender, Work and Health. Washington, DC: American Psychological Association; 2002:.
13. Community Living (2009) Empowerment. Available (consulted May 2009) at: http://www.cacl.ca.
14. Connell RMasculinities. London: Polity Press; 1995:.
15. Cunningham I.Sweet charity! Managing employee commitment in the UK voluntary sector.Employee Relations. 2001;23 (3): 192-206.
16. Cunningham ILondon: Routledge; 2008:.
17. Davies S.Contracting out employment services to the third and private sectors: a critique.Critical Social Policy. 2008;28 (2): 136-64.
18. Department of Health (2009) Person-Centred Care. Available (consulted 23 February 2009) at: http://www.dh.gov.uk/en/SocialCare/Deliveringadultsocialcare/Olderpeople/OlderpeoplesNSFstandards/DH_4002286.
19. DeWalt KParticipant Observation: A Guide for Fieldworkers. Walnut Creek, CA: AltaMira Press; 2007:.
20. Esping-Andersen GSocial Foundations of Postindustrial Economies. New York, NY: Oxford University Press; 1999:.
21. Findlay P,Findlay J,Stewart R.The consequences of caring: skills, regulation and reward among early years workers.Work, Employment and Society. 2009;23 (3): 422-41.
22. Gibelman M.The nonprofit sector and gender discrimination: a preliminary investigation into the glass ceiling.Nonprofit Management and Leadership. 2002;10 (3): 251-69.
23. Glaser BG,Strauss ALThe Discovery of Grounded Theory: Strategies for Qualitative Research. Chicago, IL: Aldine; 1967:.
24. Hodson RDignity at Work. Cambridge: Cambridge University Press; 2001:.
25. Promoting Person-Centred Care at the Front Line. York: Joseph Rowntree Foundation; 2006:.
26. Kendall JThe Voluntary Sector. London: Routledge; 2003:.
27. Littlechild B.The nature and effects of violence against child-protection social workers: providing effective support.British Journal of Social Work. 2005;35 (1): 387-401.
28. McGrath S,DeFillippis J.Social reproduction as unregulated work.Work, Employment and Society. 2009;23 (1): 66-83.
29. Madison DCritical Ethnography: Methods, Ethics and Performance. Newbury Park, CA: Sage; 2005:.
30. National Anti-Poverty Organization (2007) Canada Without Poverty. Ottawa: NAPO. Available (consulted May 2009) at: http://www.cwp-csp/Page,asp?IdPage=6603&webadddress=NAPO2007.
31. Nichols T,Armstrong PWorkers Divided. Glasgow: Fontana; 1976:.
32. Nickson D,Warhust C,Dutton E,Hurrell S.A job to believe in: recruitment in the Scottish voluntary sector.Human Resource Management Journal. 2008;18 (1): 20-35.
33. Oxfam (2010) Changing Negative Attitudes to People Living in Poverty. Available (consulted May 2009) at: http://www.oxfam.org.uk/resources/poverty.
34. Parenti CLockdown America: Police and Prisons in the Age of Crisis. London: Verso; 2000:.
35. Renzetti C,Bergen RViolence against Women. Oxford: Rowman and Littlefield; 2005:.
36. Richmond T,Shields J.NGO restructuring: constraints and consequences.Canadian Review of Social Policy. 2004;53 (Spring/Summer): 53-67.
37. Ritchie A,Woodward R.Changing lives: critical reflections on the social work change programme for Scotland.Critical Social Policy. 2009;29 (3): 510-32.
38. Schofield J.The old ways are the best? The durability and usefulness of bureaucracy in public sector management.Organization. 2001;8 (1): 77-96.
39. Changing Lives: Report of the 21st Century Social Work Review. Edinburgh: Astron; 2006:.
40. Seymour J.Women, gendered work and gendered violence: 'so much more than a job'.Gender, Work and Organization. 2009;16 (2): 238-65.
41. Smith C,Thompson P.Re-evaluating the labour process debate.Economic and Industrial Democracy. 1998;19 (4): 551-77.
42. Strauss A,Corbin CBasics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory. Thousand Oaks, CA: Sage; 1998:.
43. Thompson PThe Nature of Work: An Introduction to Debates on the Labour Process. Basingstoke: Macmillan; 1983:.
44. Valverde M.The mixed social economy as a Canadian tradition.Studies in Political Economy. 1995;47 (Summer): 33-60.
45. Van Til JGrowing Civil Society: From Nonprofit Sector to Third Space. Bloomington, IN: Indiana University Press; 2000:.
46. Virkki T.The art of pacifying an aggressive client: 'feminine' skills and preventing violence in care work.Gender, Work and Organization. 2008;15 (1): 72-87.
47. Wainwright S,Clark J,Griffith M,Jochum V,Wilding KThe UK Voluntary Sector Almanac. London: NCVO Publications; 2006:.
48. Willmott H.Strength is ignorance, slavery is freedom: managing culture in modern organizations.Journal of Management Studies. 1993;30 (4): 515-52.