Less acting, more doing: How surface acting relates to perceived meeting effectiveness and other employee outcomes

Journal of Occupational and Organizational Psychology

Volumn 86, Issue 4, 2013, Pages 457-476

  Shanock, Linda R ^a   Allen, Joseph A ^b   Dunn, Alexandra M ^a   Baran, Benjamin E ^c   Scott, Cliff W ^a   Rogelberg, Steven G ^a  

^a UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE   (United States)

^b CREIGHTON UNIVERSITY   (United States)

^c NORTHERN KENTUCKY UNIVERSITY   (United States)

Author keywords

Emotional exhaustion; Emotional labour; Intentions to quit; Meetings; Surface acting

Indexed keywords

EID: 84885040877     PISSN: 09631798     EISSN: 20448325     Source Type: Journal    
DOI: 10.1111/joop.12037     Document Type: Article

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