메뉴 건너뛰기




Volumn 19, Issue 4, 2013, Pages 277-292

Scepticism and corporate social responsibility communications: the influence of fit and reputation

Author keywords

CRM; CSR; purchase intention; reputation; scepticism

Indexed keywords


EID: 84883648010     PISSN: 13527266     EISSN: 14664445     Source Type: Journal    
DOI: 10.1080/13527266.2011.631569     Document Type: Article
Times cited : (203)

References (30)
  • 1
    • 0002048188 scopus 로고
    • The double-edge of organizational legitimation
    • Ashforth, B.E. and Gibbs, B.W. 1990. The double-edge of organizational legitimation. Organization Science, 1 (2): 177-94.
    • (1990) Organization Science , vol.1 , Issue.2 , pp. 177-194
    • Ashforth, B.E.1    Gibbs, B.W.2
  • 2
    • 33646525406 scopus 로고    scopus 로고
    • Conditioning effect of prior reputation on perception of corporate giving
    • Bae, J. and Cameron, G.T. 2006. Conditioning effect of prior reputation on perception of corporate giving. Public Relations Review, 32 (2): 144-50.
    • (2006) Public Relations Review , vol.32 , Issue.2 , pp. 144-150
    • Bae, J.1    Cameron, G.T.2
  • 3
    • 0023020183 scopus 로고
    • The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
    • Baron, R.M. and Kenny, D.A. 1986. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51 (6): 1173-82.
    • (1986) Journal of Personality and Social Psychology , vol.51 , Issue.6 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 4
    • 28044454720 scopus 로고    scopus 로고
    • The impact of perceived corporate social responsibility on consumer behaviour
    • Becker-Olsen, K.L., Cudmore, B.A. and Hill, R.P. 2006. The impact of perceived corporate social responsibility on consumer behaviour. Journal of Business Research, 59 (1): 46-53.
    • (2006) Journal of Business Research , vol.59 , Issue.1 , pp. 46-53
    • Becker-Olsen, K.L.1    Cudmore, B.A.2    Hill, R.P.3
  • 5
    • 10844233900 scopus 로고    scopus 로고
    • Doing better at doing good: When, why, and how consumers respond to corporate social initiatives
    • Bhattacharya, C.B. and Sen, S. 2004. Doing better at doing good: When, why, and how consumers respond to corporate social initiatives. California Management Review, 47 (1): 9-24.
    • (2004) California Management Review , vol.47 , Issue.1 , pp. 9-24
    • Bhattacharya, C.B.1    Sen, S.2
  • 6
    • 84883652405 scopus 로고    scopus 로고
    • Business in the Community (BITC). 2004. Brand Benefits: How Cause Related Marketing Impacts on Brand Equity, Consumer Behavior and the Bottom Line., October. A report published by BITC
    • Business in the Community (BITC). 2004. Brand Benefits: How Cause Related Marketing Impacts on Brand Equity, Consumer Behavior and the Bottom Line., October. A report published by BITC. www.bitc.org.uk
  • 7
    • 85064021931 scopus 로고    scopus 로고
    • Corporate social responsibility and cause-related marketing: An overview
    • Brønn, P.S. and Vrioni, A.B. 2001. Corporate social responsibility and cause-related marketing: An overview. International Journal of Advertising, 20 (2): 207-22.
    • (2001) International Journal of Advertising , vol.20 , Issue.2 , pp. 207-222
    • Brønn, P.S.1    Vrioni, A.B.2
  • 8
    • 0031541045 scopus 로고    scopus 로고
    • The company and the product: Corporate associations and consumer product responses
    • Brown, T.J. and Dacin, P.A. 1997. The company and the product: Corporate associations and consumer product responses. The Journal of Marketing, 61 (1): 68-84.
    • (1997) The Journal of Marketing , vol.61 , Issue.1 , pp. 68-84
    • Brown, T.J.1    Dacin, P.A.2
  • 11
    • 2442599335 scopus 로고    scopus 로고
    • Consumer perception of corporate donations: Effects of company reputation for social responsibility and type of donation
    • Dean, D.H. 2004. Consumer perception of corporate donations: Effects of company reputation for social responsibility and type of donation. Journal of Advertising, 32 (4): 91-10.
    • (2004) Journal of Advertising , vol.32 , Issue.4 , pp. 91-110
    • Dean, D.H.1
  • 12
    • 33644624065 scopus 로고    scopus 로고
    • Building corporate associations: Consumer attributions for corporate socially responsible programs
    • Ellen, P.S., Webb, D.J. and Mohr, L.A. 2006. Building corporate associations: Consumer attributions for corporate socially responsible programs. Journal of the Academy of Marketing Science, 34 (2): 147-57.
    • (2006) Journal of the Academy of Marketing Science , vol.34 , Issue.2 , pp. 147-157
    • Ellen, P.S.1    Webb, D.J.2    Mohr, L.A.3
  • 13
    • 0030554032 scopus 로고    scopus 로고
    • Effects of suspicion on attributional thinking and the attribution bias
    • Fein, S. 1996. Effects of suspicion on attributional thinking and the attribution bias. Journal of Personality and Social Psychology, 70 (6): 1164-1184.
    • (1996) Journal of Personality and Social Psychology , vol.70 , Issue.6 , pp. 1164-1184
    • Fein, S.1
  • 14
    • 0003890824 scopus 로고    scopus 로고
    • Boston, MA, Boston, MA,: Harvard Business School Press
    • Fombrun, C.J. 1996. Reputation, Boston, MA: Harvard Business School Press.
    • (1996) Reputation
    • Fombrun, C.J.1
  • 15
    • 0141863252 scopus 로고    scopus 로고
    • When is honesty the best policy? The effect of stated company intent on consumer scepticism
    • Forehand, M.R. and Grier, S. 2003. When is honesty the best policy? The effect of stated company intent on consumer scepticism. Journal of Consumer Psychology, 13 (3): 349-56.
    • (2003) Journal of Consumer Psychology , vol.13 , Issue.3 , pp. 349-356
    • Forehand, M.R.1    Grier, S.2
  • 17
    • 0032368234 scopus 로고    scopus 로고
    • The development and testing of a measure of scepticism toward environmental claims in marketers' communications
    • Mohr, L.A., Eroǧlu, D. and Ellen, P.S. 1998. The development and testing of a measure of scepticism toward environmental claims in marketers' communications. The Journal of Consumer Affairs, 32 (2): 30-55.
    • (1998) The Journal of Consumer Affairs , vol.32 , Issue.2 , pp. 30-55
    • Mohr, L.A.1    Eroǧlu, D.2    Ellen, P.S.3
  • 18
    • 34547317337 scopus 로고    scopus 로고
    • Consumer responses to corporate social responsibility (CSR) initiatives; examining the role of brand-cause fit in cause-related marketing
    • Nan, X. and Heo, K. 2007. Consumer responses to corporate social responsibility (CSR) initiatives; examining the role of brand-cause fit in cause-related marketing. Journal of Advertising, 36 (2): 63-74.
    • (2007) Journal of Advertising , vol.36 , Issue.2 , pp. 63-74
    • Nan, X.1    Heo, K.2
  • 19
    • 22044441449 scopus 로고    scopus 로고
    • Development of a scale to measure consumer scepticism toward advertising
    • Obermiller, C. and Spangenberg, E.R. 1998. Development of a scale to measure consumer scepticism toward advertising. Journal of Consumer Psychology, 7 (2): 159-86.
    • (1998) Journal of Consumer Psychology , vol.7 , Issue.2 , pp. 159-186
    • Obermiller, C.1    Spangenberg, E.R.2
  • 20
    • 0001609054 scopus 로고
    • The ultimate attribution error: Extending allport's cognitive analysis of prejudice
    • Pettigrew, T.F. 1979. The ultimate attribution error: Extending allport's cognitive analysis of prejudice. Personality and Social Psychology Bulletin, 5 (4): 461-76.
    • (1979) Personality and Social Psychology Bulletin , vol.5 , Issue.4 , pp. 461-476
    • Pettigrew, T.F.1
  • 21
    • 33749394959 scopus 로고    scopus 로고
    • The company-cause-customer fit decision in cause-related marketing
    • Pirsch, J. and Gupta, S. 2006. The company-cause-customer fit decision in cause-related marketing. Journal of Consumer Marketing, 23 (6): 314-26.
    • (2006) Journal of Consumer Marketing , vol.23 , Issue.6 , pp. 314-326
    • Pirsch, J.1    Gupta, S.2
  • 22
    • 33846101675 scopus 로고    scopus 로고
    • A framework for understanding corporate social responsibility programs as a continuum: An exploratory study
    • Pirsch, J., Gupta, S. and Grau, S.L. 2006. A framework for understanding corporate social responsibility programs as a continuum: An exploratory study. Journal of Business Ethics, 70 (2): 125-40.
    • (2006) Journal of Business Ethics , vol.70 , Issue.2 , pp. 125-140
    • Pirsch, J.1    Gupta, S.2    Grau, S.L.3
  • 23
    • 74949089590 scopus 로고    scopus 로고
    • The impact of corporate social responsibility on consumer trust: The case of organic food
    • DOI: 10.1111/j.1467-8608.2008.00515.x
    • Pivato, S., Misani, N. and Tencati, A. 2008. The impact of corporate social responsibility on consumer trust: The case of organic food. Business Ethics: A European Review, 17: 3-12. DOI: 10.1111/j.1467-8608.2008.00515.x
    • (2008) Business Ethics: A European Review , vol.17 , pp. 3-12
    • Pivato, S.1    Misani, N.2    Tencati, A.3
  • 24
    • 0010868496 scopus 로고
    • Some consequences of the habit of judging quality by price
    • Scitovszky, T. 1945. Some consequences of the habit of judging quality by price. The Review of Economic Studies, 12 (2): 100-5.
    • (1945) The Review of Economic Studies , vol.12 , Issue.2 , pp. 100-105
    • Scitovszky, T.1
  • 25
    • 0035534137 scopus 로고    scopus 로고
    • Does doing good always lead to doing better? Consumer reactions to corporate social responsibility
    • Sen, S. and Bhattacharya, C.B. 2001. Does doing good always lead to doing better? Consumer reactions to corporate social responsibility. Journal of Marketing Research, 38 (2): 225-43.
    • (2001) Journal of Marketing Research , vol.38 , Issue.2 , pp. 225-243
    • Sen, S.1    Bhattacharya, C.B.2
  • 26
    • 0032357160 scopus 로고    scopus 로고
    • Donations to charity as purchase incentives: How well they work may depend on what you are trying to sell
    • Strahilevitz, M. and Myers, J.G. 1998. Donations to charity as purchase incentives: How well they work may depend on what you are trying to sell. Journal of Consumer Research, 24 (4): 434-46.
    • (1998) Journal of Consumer Research , vol.24 , Issue.4 , pp. 434-446
    • Strahilevitz, M.1    Myers, J.G.2
  • 27
    • 2342501440 scopus 로고    scopus 로고
    • Does corporate sponsorship of a socially-oriented message make a difference? An investigation of the effects of sponsorship identity on responses to an anti-drinking and driving message
    • Szykman, L.R., Bloom, P.N. and Blazing, J. 2004. Does corporate sponsorship of a socially-oriented message make a difference? An investigation of the effects of sponsorship identity on responses to an anti-drinking and driving message. Journal of Consumer Psychology, 14 (1-2): 13-20.
    • (2004) Journal of Consumer Psychology , vol.14 , Issue.1-2 , pp. 13-20
    • Szykman, L.R.1    Bloom, P.N.2    Blazing, J.3
  • 28
    • 0032261297 scopus 로고    scopus 로고
    • A typology of consumer responses to cause-related marketing: From skeptics to socially concerned
    • Webb, D.J. and Mohr, L.A. 1998. A typology of consumer responses to cause-related marketing: From skeptics to socially concerned. Journal of Public Policy and Marketing, 17 (2): 226-38.
    • (1998) Journal of Public Policy and Marketing , vol.17 , Issue.2 , pp. 226-238
    • Webb, D.J.1    Mohr, L.A.2
  • 29
    • 0002719999 scopus 로고    scopus 로고
    • Cause-related marketing: A coalignment of marketing strategy and corporate philanthropy
    • Varadarajan, P.R. and Menon, A. 1998. Cause-related marketing: A coalignment of marketing strategy and corporate philanthropy. Journal of Marketing, 52 (3): 58-74.
    • (1998) Journal of Marketing , vol.52 , Issue.3 , pp. 58-74
    • Varadarajan, P.R.1    Menon, A.2
  • 30
    • 34248591823 scopus 로고    scopus 로고
    • The effect of corporate social responsibility (CSR) activities on companies with bad reputations
    • Yoon, Y., Gürhan-Canli, Z. and Schwarz, N. 2006. The effect of corporate social responsibility (CSR) activities on companies with bad reputations. Journal of Consumer Psychology, 16 (4): 377-90.
    • (2006) Journal of Consumer Psychology , vol.16 , Issue.4 , pp. 377-390
    • Yoon, Y.1    Gürhan-Canli, Z.2    Schwarz, N.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.