-
1
-
-
43949149533
-
The influence of in-store lighting on consumers' examination of merchandise in a wine store
-
Areni, C.S. and Kim, D. (1994), "The influence of in-store lighting on consumers' examination of merchandise in a wine store" in International Journal of Research in Marketing, Vol. 11, No. 2, pp. 117-32.
-
(1994)
International Journal of Research in Marketing
, vol.11
, Issue.2
, pp. 117-132
-
-
Areni, C.S.1
Kim, D.2
-
2
-
-
0002705873
-
The role of environment in marketing services: The consumer perspective
-
Czpeil, J.A., Congam, C., Shanaham, J. (Eds.), American Marketing Association, Chicago, IL
-
Baker, J. (1986), "The role of environment in marketing services: the consumer perspective" in Czpeil, J.A., Congam, C. and Shanaham, J. (Eds.), The Services Marketing Challenge: Integrated for Competitive Advantage, American Marketing Association, Chicago, IL, pp. 79-84.
-
(1986)
The Services Marketing Challenge: Integrated for Competitive Advantage
, pp. 79-84
-
-
Baker, J.1
-
3
-
-
0442302343
-
The marketing impact of branch facility design
-
Baker, J., Berry, L. and Parasuraman, A. (1988), "The marketing impact of branch facility design" in Journal of Retail Banking, Vol. 10, No. 2, pp. 33-42.
-
(1988)
Journal of Retail Banking
, vol.10
, Issue.2
, pp. 33-42
-
-
Baker, J.1
Berry, L.2
Parasuraman, A.3
-
4
-
-
0004084720
-
-
Southwestern, Cincinnati, OH
-
Bateson, J. and Hoffman, K. (2001), Essentials of Service Marketing: Concepts, Strategies & Cases, Southwestern, Cincinnati, OH.
-
(2001)
Essentials of Service Marketing: Concepts, Strategies & Cases
-
-
Bateson, J.1
Hoffman, K.2
-
5
-
-
0002866667
-
Evaluating service encounters: The effects of physical surroundings and employee responses
-
Bitner, M. (1990), "Evaluating service encounters: the effects of physical surroundings and employee responses" in Journal of Marketing, Vol. 54, April, pp. 69-82.
-
(1990)
Journal of Marketing
, vol.54
, Issue.April
, pp. 69-82
-
-
Bitner, M.1
-
6
-
-
21844492054
-
Critical service encounters: The employee's viewpoint
-
Bitner, M.J., Booms, B.H. and Mohr, L. (1994), "Critical service encounters: the employee's viewpoint" in Journal of Marketing, Vol. 58, October, pp. 95-106.
-
(1994)
Journal of Marketing
, vol.58
, Issue.October
, pp. 95-106
-
-
Bitner, M.J.1
Booms, B.H.2
Mohr, L.3
-
7
-
-
0001951371
-
Store atmosphere: An experimental psychology approach
-
Donovan, R.J. and Rossiter, J.R. (1982), "Store atmosphere: an experimental psychology approach" in Journal of Retailing, Vol. 58, No. 1, pp. 34-57.
-
(1982)
Journal of Retailing
, vol.58
, Issue.1
, pp. 34-57
-
-
Donovan, R.J.1
Rossiter, J.R.2
-
8
-
-
0000672704
-
Store atmosphere and purchasing behavior
-
Donovan, R., Rossiter, J., Marcoolyn, G. and Nesdale, A. (1994), "Store atmosphere and purchasing behavior" in Journal of Retailing, Vol. 70, No. 3, pp. 283-94.
-
(1994)
Journal of Retailing
, vol.70
, Issue.3
, pp. 283-294
-
-
Donovan, R.1
Rossiter, J.2
Marcoolyn, G.3
Nesdale, A.4
-
9
-
-
69149090273
-
-
Thompson Southwestern, Cincinnati, OH, 6th ed
-
Dunne, P.M. and Lusch, R.F. (2008), Retailing, 6th ed., Thompson Southwestern, Cincinnati, OH.
-
(2008)
Retailing
-
-
Dunne, P.M.1
Lusch, R.F.2
-
10
-
-
0001020738
-
An empirical study of retail crowding: Antecedents and consequences
-
Eroglu, S.A. and Machleit, K.A. (1990), "An empirical study of retail crowding: antecedents and consequences" in Journal of Retailing, Vol. 66, No. 2, pp. 201-21.
-
(1990)
Journal of Retailing
, vol.66
, Issue.2
, pp. 201-221
-
-
Eroglu, S.A.1
Machleit, K.A.2
-
11
-
-
84936823542
-
Mood states and consumer behaviour: A critical view
-
Gardner, M. (2001), "Mood states and consumer behaviour: a critical view" in Journal of Consumer Research, Vol. 12, December, pp. 281-300.
-
(2001)
Journal of Consumer Research
, vol.12
, Issue.December
, pp. 281-300
-
-
Gardner, M.1
-
12
-
-
84993047820
-
Jaycustomer behavior: An exploration of types and motives in the hospitality industry
-
Harris, L.C. and Reynolds, K.L. (2004), "Jaycustomer behavior: an exploration of types and motives in the hospitality industry" in Journal of Services Marketing, Vol. 18, No. 5, pp. 339-57.
-
(2004)
Journal of Services Marketing
, vol.18
, Issue.5
, pp. 339-357
-
-
Harris, L.C.1
Reynolds, K.L.2
-
13
-
-
0001943906
-
Atmospherics as a marketing tool
-
Kotler, P. (1973), "Atmospherics as a marketing tool" in Journal of Retailing, Vol. 49, No. 4, pp. 48-64.
-
(1973)
Journal of Retailing
, vol.49
, Issue.4
, pp. 48-64
-
-
Kotler, P.1
-
14
-
-
0004300475
-
-
Prentice-Hall, Sydney, 4th ed
-
Lovelock, C. (2001), Services Marketing: People, Technology, Strategy, 4th ed., Prentice-Hall, Sydney.
-
(2001)
Services Marketing: People, Technology, Strategy
-
-
Lovelock, C.1
-
15
-
-
0002402225
-
Using background music to affect the behavior of supermarket shoppers
-
Milliman, R. (1982), "Using background music to affect the behavior of supermarket shoppers" in Journal of Marketing, Vol. 46, Summer, pp. 86-91.
-
(1982)
Journal of Marketing
, vol.46
, Issue.Summer
, pp. 86-91
-
-
Milliman, R.1
-
16
-
-
0001755040
-
The influence of background music on the behavior of restaurant patrons
-
Milliman, R. (1986), "The influence of background music on the behavior of restaurant patrons" in Journal of Consumer Research, Vol. 13, September, pp. 286-9.
-
(1986)
Journal of Consumer Research
, vol.13
, Issue.September
, pp. 286-289
-
-
Milliman, R.1
-
17
-
-
4344660520
-
Predicting patronage behaviors in a sustainable retail environment
-
Ogle, J.P., Hyllegard, K.H. and Dunbar, B.H. (2004), "Predicting patronage behaviors in a sustainable retail environment" in Environment and Behavior, Vol. 36, No. 5, pp. 717-41.
-
(2004)
Environment and Behavior
, vol.36
, Issue.5
, pp. 717-741
-
-
Ogle, J.P.1
Hyllegard, K.H.2
Dunbar, B.H.3
-
18
-
-
33144474088
-
Ambient scent and consumer exploratory behaviour: A causal analysis
-
Orth, U.R. and Bourrain, A. (2005), "Ambient scent and consumer exploratory behaviour: a causal analysis" in Journal of Wine Research, Vol. 16, No. 2, pp. 137-50.
-
(2005)
Journal of Wine Research
, vol.16
, Issue.2
, pp. 137-150
-
-
Orth, U.R.1
Bourrain, A.2
-
19
-
-
33745793673
-
Consumer reactions to crowded retail settings: Cross-cultural differences between North America and the Middle East
-
Pons, F., Laroche, M. and Mourali, M. (2006), "Consumer reactions to crowded retail settings: cross-cultural differences between North America and the Middle East" in Psychology and Marketing, Vol. 23, No. 7, pp. 555-72.
-
(2006)
Psychology and Marketing
, vol.23
, Issue.7
, pp. 555-572
-
-
Pons, F.1
Laroche, M.2
Mourali, M.3
-
20
-
-
0013922665
-
Arousal hypothesis and the effects of music on purchasing behavior
-
Smith, C. and Curnow, R. (1966), "Arousal hypothesis and the effects of music on purchasing behavior" in Journal of Applied Psychology, Vol. 50, No. 3, pp. 255-6.
-
(1966)
Journal of Applied Psychology
, vol.50
, Issue.3
, pp. 255-256
-
-
Smith, C.1
Curnow, R.2
-
21
-
-
0042694227
-
Shedding some light on store atmospherics: Influence of illumination on consumer behaviour
-
Summers, T.A. and Herbert, P.R. (2001), "Shedding some light on store atmospherics: influence of illumination on consumer behaviour" in Journal of Business Research, Vol. 54, pp. 144-50.
-
(2001)
Journal of Business Research
, vol.54
, pp. 144-150
-
-
Summers, T.A.1
Herbert, P.R.2
-
22
-
-
0034239366
-
Atmospheric effects on shopping behavior: A review of the experimental evidence
-
Turley, L. and Milliman, R. (2000), "Atmospheric effects on shopping behavior: a review of the experimental evidence" in Journal of Business Research, Vol. 49, pp. 193-211.
-
(2000)
Journal of Business Research
, vol.49
, pp. 193-211
-
-
Turley, L.1
Milliman, R.2
-
23
-
-
0000331205
-
Using store music for retail zoning: A field experiment
-
Yalch, R. and Spanenberg, E. (1993), "Using store music for retail zoning: a field experiment" in Advances in Consumer Research, Vol. 20, pp. 632-6.
-
(1993)
Advances in Consumer Research
, vol.20
, pp. 632-636
-
-
Yalch, R.1
Spanenberg, E.2
|