Moments of truth: Examining transient authenticity and identity in service encounters

Academy of Management Journal

Volumn 56, Issue 2, 2013, Pages 473-497

  Yagil, Dana ^a   Medler Liraz, Hana ^b  

^a UNIVERSITY OF HAIFA   (Israel)

^b ACADEMIC COLLEGE OF TEL AVIV YAFFO   (Israel)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84879683023     PISSN: 00014273     EISSN: None     Source Type: Journal    
DOI: 10.5465/amj.2011.0252     Document Type: Article

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