-
1
-
-
0041011178
-
Emotional labor in service roles: The influence of identity
-
Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18, 88-115.
-
(1993)
Academy of Management Review
, vol.18
, pp. 88-115
-
-
Ashforth, B.E.1
Humphrey, R.H.2
-
2
-
-
0141468904
-
Affective events-emotions matrix: A classification of work events and associated emotions
-
N. Ashkanasy, C. Hartel, and W. Zerbe (Eds.), Westport, CT: Quorum
-
Basch, J., & Fisher, C. (2000). Affective events-emotions matrix: A classification of work events and associated emotions. In N. Ashkanasy, C. Hartel, & W. Zerbe (Eds.), Emotions in the workplace: Research, theory, and practice (pp. 36-48). Westport, CT: Quorum.
-
(2000)
Emotions in the Workplace: Research, Theory, and Practice
, pp. 36-48
-
-
Basch, J.1
Fisher, C.2
-
3
-
-
0041825203
-
Convergent, discriminant, and incremental validity of competing measures of emotional intelligence
-
Brackett, M. A., & Mayer, J. D. (2003). Convergent, discriminant, and incremental validity of competing measures of emotional intelligence. Personality and Social Psychology Bulletin, 29, 1147-1158.
-
(2003)
Personality and Social Psychology Bulletin
, vol.29
, pp. 1147-1158
-
-
Brackett, M.A.1
Mayer, J.D.2
-
4
-
-
0036167531
-
Emotional labor and burnout: Comparing two perspectives of "people work
-
Brotheridge, C. M., & Grandey, A. A. (2002). Emotional labor and burnout: Comparing two perspectives of "people work". Journal of Vocational Behavior, 60, 17-39.
-
(2002)
Journal of Vocational Behavior
, vol.60
, pp. 17-39
-
-
Brotheridge, C.M.1
Grandey, A.A.2
-
7
-
-
26444600069
-
-
Bureau of Labor Statistics, Washington, DC: U.S. Department of Labor
-
Bureau of Labor Statistics. (2004). Employment characteristics of families in 2004. Washington, DC: U. S. Department of Labor.
-
(2004)
Employment Characteristics of Families in 2004
-
-
-
8
-
-
70249117533
-
Contextualizing emotional display rules: Examining the roles of targets and discrete emotions in shaping display rule perceptions
-
Diefendorff, J. M., & Greguras, G. J. (2009). Contextualizing emotional display rules: Examining the roles of targets and discrete emotions in shaping display rule perceptions. Journal of Management, 35, 880-898.
-
(2009)
Journal of Management
, vol.35
, pp. 880-898
-
-
Diefendorff, J.M.1
Greguras, G.J.2
-
9
-
-
0037396172
-
Antecedents and consequences of emotional display rule perceptions
-
Diefendorff, J. M., & Richard, E. M. (2003). Antecedents and consequences of emotional display rule perceptions. Journal of Applied Psychology, 88, 284-294.
-
(2003)
Journal of Applied Psychology
, vol.88
, pp. 284-294
-
-
Diefendorff, J.M.1
Richard, E.M.2
-
10
-
-
77955670472
-
Not all emotional display rules are created equal: Distinguishing between prescriptive and contextual display rules
-
N. M. Ashkanasy and C. L. Cooper (Eds.), Northampton, CT: Edward Elgar
-
Diefendorff, J. M., & Richard, E. M. (2008). Not all emotional display rules are created equal: Distinguishing between prescriptive and contextual display rules. In N. M. Ashkanasy & C. L. Cooper (Eds.), Research companion to emotion in organizations (pp. 316-334). Northampton, CT: Edward Elgar.
-
(2008)
Research Companion to Emotion in Organizations
, pp. 316-334
-
-
Diefendorff, J.M.1
Richard, E.M.2
-
11
-
-
33846643217
-
Are emotional display rules formal job requirements? Examination of employee and supervisor perceptions
-
Diefendorff, J. M., Richard, E. M., & Croyle, M. H. (2006). Are emotional display rules formal job requirements? Examination of employee and supervisor perceptions. Journal of Occupational and Organizational Psychology, 79, 273-298.
-
(2006)
Journal of Occupational and Organizational Psychology
, vol.79
, pp. 273-298
-
-
Diefendorff, J.M.1
Richard, E.M.2
Croyle, M.H.3
-
12
-
-
0027588084
-
Facial expression and emotion
-
Ekman, P. (1993). Facial expression and emotion. American Psychologist, 48, 384-392.
-
(1993)
American Psychologist
, vol.48
, pp. 384-392
-
-
Ekman, P.1
-
13
-
-
0001848682
-
The repertoire of nonverbal behavior: Categories, origins, usage, and coding
-
Ekman, P., & Friesen, W. V. (1969). The repertoire of nonverbal behavior: Categories, origins, usage, and coding. Semiotica, 1, 49-98.
-
(1969)
Semiotica
, vol.1
, pp. 49-98
-
-
Ekman, P.1
Friesen, W.V.2
-
15
-
-
54849413089
-
Chapter 7: Emotion in organizations
-
Elfenbein, H. A. (2007). Chapter 7: Emotion in organizations. Academy of Management Annals, 1, 315-386.
-
(2007)
Academy of Management Annals
, vol.1
, pp. 315-386
-
-
Elfenbein, H.A.1
-
16
-
-
0000372769
-
Unemployment insurance and the rate of re-employment of displaced workers
-
Fallick, B. C. (1991). Unemployment insurance and the rate of re-employment of displaced workers. The Review of Economics and Statistics, 73, 228-235.
-
(1991)
The Review of Economics and Statistics
, vol.73
, pp. 228-235
-
-
Fallick, B.C.1
-
17
-
-
0003016629
-
The new ethology of human facial expressions
-
J. A. Russell and J. M. Fernandez-Dols (Eds.), Cambridge, England: Cambridge University Press
-
Fridlund, A. (1997). The new ethology of human facial expressions. In J. A. Russell & J. M. Fernandez-Dols (Eds.), The psychology of facial expression (pp. 103-129). Cambridge, England: Cambridge University Press.
-
(1997)
The Psychology of Facial Expression
, pp. 103-129
-
-
Fridlund, A.1
-
18
-
-
84947505760
-
Grinning, frowning, and emotionless: Agent perceptions of power and their effects on felt and displayed emotions in influence attempts
-
N. M. Ashkanasy, W. J. Zerbe, and C. E. J. Hartel (Eds.), New York: M. E. Sharpe
-
Gibson, D. E., & Schroeder, S. J. (2002). Grinning, frowning, and emotionless: Agent perceptions of power and their effects on felt and displayed emotions in influence attempts. In N. M. Ashkanasy, W. J. Zerbe, & C. E. J. Hartel (Eds.), Managing emotions in the workplace (pp. 184-211). New York: M. E. Sharpe.
-
(2002)
Managing Emotions in the Workplace
, pp. 184-211
-
-
Gibson, D.E.1
Schroeder, S.J.2
-
19
-
-
84925902141
-
Cross-cultural comparison of behavior of postal clerks towards clients
-
Goodsell, C. T. (1976). Cross-cultural comparison of behavior of postal clerks towards clients. Administrative Science Quarterly, 21, 140-150.
-
(1976)
Administrative Science Quarterly
, vol.21
, pp. 140-150
-
-
Goodsell, C.T.1
-
20
-
-
29444445069
-
Display rules and emotional labor: The moderating role of commitment
-
Gosserand, R. H., & Diefendorff, J. M. (2005). Display rules and emotional labor: The moderating role of commitment. Journal of Applied Psychology, 90, 1256-1264.
-
(2005)
Journal of Applied Psychology
, vol.90
, pp. 1256-1264
-
-
Gosserand, R.H.1
Diefendorff, J.M.2
-
21
-
-
0033631637
-
Emotion regulation in the workplace: A new way to conceptualize emotional labor
-
Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5, 95-110.
-
(2000)
Journal of Occupational Health Psychology
, vol.5
, pp. 95-110
-
-
Grandey, A.A.1
-
22
-
-
0037296863
-
When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery
-
Grandey, A. A. (2003). When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Journal of Applied Psychology, 46, 86-95.
-
(2003)
Journal of Applied Psychology
, vol.46
, pp. 86-95
-
-
Grandey, A.A.1
-
23
-
-
0036243397
-
Affective states and traits in the workplace: Diary and survey data from young workers
-
Grandey, A., Tam, A., & Brauburger, A. (2002). Affective states and traits in the workplace: Diary and survey data from young workers. Motivation and Emotion, 26(1), 31-55.
-
(2002)
Motivation and Emotion
, vol.26
, Issue.1
, pp. 31-55
-
-
Grandey, A.1
Tam, A.2
Brauburger, A.3
-
24
-
-
29644435746
-
Nonverbal behavior and the vertical dimension of social relations: A meta-analysis
-
Hall, J. A., Coats, E. J., & LeBeau, L. V. (2005). Nonverbal behavior and the vertical dimension of social relations: A meta-analysis. Psychological Bulletin, 131, 898-924.
-
(2005)
Psychological Bulletin
, vol.131
, pp. 898-924
-
-
Hall, J.A.1
Coats, E.J.2
Lebeau, L.V.3
-
25
-
-
21244504611
-
Who may frown and who should smile? Dominance, affiliation, and the display of happiness and anger
-
Hess, U., Adams, R., Jr., & Kleck, R. (2005). Who may frown and who should smile? Dominance, affiliation, and the display of happiness and anger. Cognition and Emotion, 19, 515-536.
-
(2005)
Cognition and Emotion
, vol.19
, pp. 515-536
-
-
Hess, U.1
Adams Jr., R.2
Kleck, R.3
-
26
-
-
0003443244
-
-
Thousand Oaks, CA: Sage Publications
-
Hofstede, G. (2001). Cultures consequences: Comparing values, behaviors, institutions, and organizations across nations. Thousand Oaks, CA: Sage Publications.
-
(2001)
Cultures Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations
-
-
Hofstede, G.1
-
27
-
-
85047694075
-
Status and solidarity in social comparison: Agentic and communal values and vertical and horizontal directions
-
Locke, K. D. (2003). Status and solidarity in social comparison: Agentic and communal values and vertical and horizontal directions. Journal of Personality and Social Psychology, 84, 619-631.
-
(2003)
Journal of Personality and Social Psychology
, vol.84
, pp. 619-631
-
-
Locke, K.D.1
-
28
-
-
0000227415
-
Cultural similarities and differences in display rules
-
Matsumoto, D. (1990). Cultural similarities and differences in display rules. Motivation and Emotion, 15, 195-214.
-
(1990)
Motivation and Emotion
, vol.15
, pp. 195-214
-
-
Matsumoto, D.1
-
29
-
-
36048932322
-
Culture, context, and behavior
-
Matsumoto, D. (2007). Culture, context, and behavior. Journal of Personality, 75, 1285-1320.
-
(2007)
Journal of Personality
, vol.75
, pp. 1285-1320
-
-
Matsumoto, D.1
-
30
-
-
44649193376
-
Mapping expressive differences around the world: The relationship between emotional display rules and individualism versus collectivism
-
Matsumoto, D., Hee Yoo, S., & Fontaine, J. (2008). Mapping expressive differences around the world: The relationship between emotional display rules and individualism versus collectivism. Journal of Cross-Cultural Psychology, 39, 55-74.
-
(2008)
Journal of Cross-Cultural Psychology
, vol.39
, pp. 55-74
-
-
Matsumoto, D.1
Hee Yoo, S.2
Fontaine, J.3
-
31
-
-
0032327965
-
The contribution of individualism vs. collectivism to cross-national differences in display rules
-
Matsumoto, D., Takeuchi, S., Andayani, S., Kouznetsova, N., & Krupp, D. (1998). The contribution of individualism vs. collectivism to cross-national differences in display rules. Asian Journal of Social Psychology, 1, 147-165.
-
(1998)
Asian Journal of Social Psychology
, vol.1
, pp. 147-165
-
-
Matsumoto, D.1
Takeuchi, S.2
Andayani, S.3
Kouznetsova, N.4
Krupp, D.5
-
32
-
-
15244343831
-
Development and validation of a measure of display rule knowledge: The display rule assessment inventory
-
Matsumoto, D., Yoo, S. H., Hirayama, S., & Petrova, G. (2005). Development and validation of a measure of display rule knowledge: The display rule assessment inventory. Emotions, 5, 23-40.
-
(2005)
Emotions
, vol.5
, pp. 23-40
-
-
Matsumoto, D.1
Yoo, S.H.2
Hirayama, S.3
Petrova, G.4
-
33
-
-
0003155181
-
Expression of emotion as part of the work role
-
Rafaeli, A., & Sutton, R. I. (1987). Expression of emotion as part of the work role. Academy of Management Review, 12, 23-37.
-
(1987)
Academy of Management Review
, vol.12
, pp. 23-37
-
-
Rafaeli, A.1
Sutton, R.I.2
-
34
-
-
0002610623
-
The expression of emotion in organizational life
-
L. L. Cummings and B. M. Staw (Eds.), Greenwich, CT: JAI Press
-
Rafaeli, A., & Sutton, R. I. (1989). The expression of emotion in organizational life. In L. L. Cummings & B. M. Staw (Eds.), Research in organizational behavior (Vol. 11, pp. 1-42). Greenwich, CT: JAI Press.
-
(1989)
Research in Organizational Behavior
, vol.11
, pp. 1-42
-
-
Rafaeli, A.1
Sutton, R.I.2
-
35
-
-
0000291152
-
Busy stores and demanding customers: How do they affect the display of positive emotion?
-
Rafaeli, A., & Sutton, R. I. (1990). Busy stores and demanding customers: How do they affect the display of positive emotion? Academy of Management Journal, 33, 623-637.
-
(1990)
Academy of Management Journal
, vol.33
, pp. 623-637
-
-
Rafaeli, A.1
Sutton, R.I.2
-
36
-
-
0034146875
-
Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms
-
Schaubroeck, J., & Jones, J. R. (2000). Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms. Journal of Organizational Behavior, 21, 163-183.
-
(2000)
Journal of Organizational Behavior
, vol.21
, pp. 163-183
-
-
Schaubroeck, J.1
Jones, J.R.2
-
37
-
-
85014718561
-
Anger and advancement versus sadness and subjugation: The effect of negative emotion expressions on social status conferral
-
Tiedens, L. Z. (2001). Anger and advancement versus sadness and subjugation: The effect of negative emotion expressions on social status conferral. Journal of Personality and Social Psychology, 80, 86-94.
-
(2001)
Journal of Personality and Social Psychology
, vol.80
, pp. 86-94
-
-
Tiedens, L.Z.1
-
38
-
-
0001911827
-
Reasons for the continuing growth of part-time employment
-
Tilly, C. (1991). Reasons for the continuing growth of part-time employment. Monthly Labor Review, 114, 10-18.
-
(1991)
Monthly Labor Review
, vol.114
, pp. 10-18
-
-
Tilly, C.1
-
39
-
-
0002316713
-
Real feelings": Emotional expression and organizational culture
-
van Maanen, J., & Kunda, G. (1989). "Real feelings": Emotional expression and organizational culture. Research in Organizational Behavior, 11, 43-103.
-
(1989)
Research in Organizational Behavior
, vol.11
, pp. 43-103
-
-
van Maanen, J.1
Kunda, G.2
-
40
-
-
21144465386
-
Managing emotions on the job and at home: Understanding the consequences of multiple emotional roles
-
Wharton, A. S., & Erickson, R. J. (1993). Managing emotions on the job and at home: Understanding the consequences of multiple emotional roles. Academy of Management Review, 18, 457-485.
-
(1993)
Academy of Management Review
, vol.18
, pp. 457-485
-
-
Wharton, A.S.1
Erickson, R.J.2
|