How service agents manage the person-role interface

Group and Organization Management

Volumn 33, Issue 1, 2008, Pages 5-45

  Ashforth, Blake E ^a   Kulik, Carol T ^b   Tomiuk, Marc A ^c  

^a ARIZONA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF MELBOURNE   (Australia)

^c École des HEC

Author keywords

Backstage; Boundary; Defense mechanisms; Role entry; Service

Indexed keywords

EID: 37649003043     PISSN: 10596011     EISSN: 15523993     Source Type: Journal    
DOI: 10.1177/1059601106293723     Document Type: Article

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