메뉴 건너뛰기




Volumn 21, Issue 3, 2008, Pages 310-332

Antecedents of emotional display rule commitment

Author keywords

[No Author keywords available]

Indexed keywords


EID: 47549111132     PISSN: 08959285     EISSN: None     Source Type: Journal    
DOI: 10.1080/08959280802137911     Document Type: Article
Times cited : (48)

References (66)
  • 1
    • 0033194564 scopus 로고    scopus 로고
    • A longitudinal study of emotion expression and personality relations in early development
    • Abe, J. A. A., & Izard, C. E. (1999). A longitudinal study of emotion expression and personality relations in early development. Journal of Personality and Social Psychology, 77, 566-577.
    • (1999) Journal of Personality and Social Psychology , vol.77 , pp. 566-577
    • Abe, J.A.A.1    Izard, C.E.2
  • 2
    • 0002305454 scopus 로고
    • From intentions to actions: A theory of planned behavior
    • J. Kuhl & J. Beckmann Eds, Berlin: Springer-Verlag
    • Ajzen, I. (1985). From intentions to actions: A theory of planned behavior. In J. Kuhl & J. Beckmann (Eds.), Action control: From cognition to behavior (pp. 11-39). Berlin: Springer-Verlag.
    • (1985) Action control: From cognition to behavior , pp. 11-39
    • Ajzen, I.1
  • 3
    • 0033163769 scopus 로고    scopus 로고
    • Tit for tat? The spiraling effect of incivility in the workplace
    • Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 452-471.
    • (1999) Academy of Management Review , vol.24 , pp. 452-471
    • Andersson, L.M.1    Pearson, C.M.2
  • 4
    • 0041011178 scopus 로고
    • Emotional labor in service roles: The influence of identity
    • Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18(1), 88-115.
    • (1993) Academy of Management Review , vol.18 , Issue.1 , pp. 88-115
    • Ashforth, B.E.1    Humphrey, R.H.2
  • 5
    • 0000202287 scopus 로고    scopus 로고
    • Emotional labour and authenticity: Views from service agents
    • S. Fineman Ed, London: Sage
    • Ashforth, B. E., & Tomiuk, M. A. (2000). Emotional labour and authenticity: Views from service agents. In S. Fineman (Ed.), Emotion in organizations (pp. 184-203). London: Sage.
    • (2000) Emotion in organizations , pp. 184-203
    • Ashforth, B.E.1    Tomiuk, M.A.2
  • 8
    • 0036167531 scopus 로고    scopus 로고
    • Emotional labor and burnout: Comparing two perspectives of 'people work
    • Brotheridge, C. M., & Grandey, A. A. (2002). Emotional labor and burnout: Comparing two perspectives of 'people work.' Journal of Vocational Behavior, 60, 17-39.
    • (2002) Journal of Vocational Behavior , vol.60 , pp. 17-39
    • Brotheridge, C.M.1    Grandey, A.A.2
  • 10
    • 3042548766 scopus 로고    scopus 로고
    • The impact of display rules and emotional labor on psychological well-being at work
    • P. L. Perrewe & D. C. Ganster Eds, Amsterdam: Elsevier
    • Cropanzano, R., Weiss, H. M., & Elias, S. M. (2004). The impact of display rules and emotional labor on psychological well-being at work. In P. L. Perrewe & D. C. Ganster (Eds.), Research in occupational stress and well-being (Vol. 3, pp. 45-89). Amsterdam: Elsevier.
    • (2004) Research in occupational stress and well-being , vol.3 , pp. 45-89
    • Cropanzano, R.1    Weiss, H.M.2    Elias, S.M.3
  • 11
    • 0034549672 scopus 로고    scopus 로고
    • The "what" and "why" of goal pursuits: Human needs and the self-determination of behavior
    • Deci, E. L., & Ryan, R. M. (2000). The "what" and "why" of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry, 11, 227-268.
    • (2000) Psychological Inquiry , vol.11 , pp. 227-268
    • Deci, E.L.1    Ryan, R.M.2
  • 13
    • 0344585434 scopus 로고    scopus 로고
    • Understanding the emotional labor process: A control theory perspective
    • Diefendorff, J. M., & Gosserand, R. H. (2003). Understanding the emotional labor process: A control theory perspective. Journal of Organizational Behavior, 24, 945-959.
    • (2003) Journal of Organizational Behavior , vol.24 , pp. 945-959
    • Diefendorff, J.M.1    Gosserand, R.H.2
  • 14
    • 0037396172 scopus 로고    scopus 로고
    • Antecedents and consequences of emotional display rule perceptions
    • Diefendorff, J. M., & Richard, E. M. (2003). Antecedents and consequences of emotional display rule perceptions. Journal of Applied Psychology, 88, 284-294.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 284-294
    • Diefendorff, J.M.1    Richard, E.M.2
  • 15
  • 16
    • 0001570335 scopus 로고
    • Cross culture studies of facial expression
    • P. Ekman (Ed, in review pp, New York: Academic
    • Ekman, P. (1973). Cross culture studies of facial expression. In P. Ekman (Ed.), Darwin and facial expression: A century of research in review (pp. 162-222). New York: Academic.
    • (1973) Darwin and facial expression: A century of research , pp. 162-222
    • Ekman, P.1
  • 18
    • 0001652096 scopus 로고    scopus 로고
    • Trait and state affect
    • K. R. Murphy Ed, San Francisco: Jossey-Bass
    • George, J. M. (1996). Trait and state affect. In K. R. Murphy (Ed.), Individual differences and behavior in organizations (pp. 145-171). San Francisco: Jossey-Bass.
    • (1996) Individual differences and behavior in organizations , pp. 145-171
    • George, J.M.1
  • 19
    • 0242299494 scopus 로고    scopus 로고
    • Office sneers, snipes, and stab wounds: Antecedents, consequences, and implications of workplace violence and aggression
    • R. Lord, R. Klimoski, & R. Kanfer Eds, San Francisco: Jossey-Bass
    • Glomb, T. M., Steel, P. D. G., & Arvey, R. D. (2002). Office sneers, snipes, and stab wounds: Antecedents, consequences, and implications of workplace violence and aggression. In R. Lord, R. Klimoski, & R. Kanfer (Eds.), Emotions in the workplace: Understanding the structure and role of emotions in organizational behavior (pp. 227-259). San Francisco: Jossey-Bass.
    • (2002) Emotions in the workplace: Understanding the structure and role of emotions in organizational behavior , pp. 227-259
    • Glomb, T.M.1    Steel, P.D.G.2    Arvey, R.D.3
  • 20
    • 0002831647 scopus 로고    scopus 로고
    • Deliberative versus implemental mindsets in the control of action
    • S. Chaiken & Y. Trope Eds, New York: Guilford
    • Gollwitzer, P. M., & Bayer,U. C. (1999). Deliberative versus implemental mindsets in the control of action. In S. Chaiken & Y. Trope (Eds.), Dual-process theories in social psychology (pp. 403-422). New York: Guilford.
    • (1999) Dual-process theories in social psychology , pp. 403-422
    • Gollwitzer, P.M.1    Bayer, U.C.2
  • 21
    • 29444445069 scopus 로고    scopus 로고
    • Display rules and emotional labor: The moderating role of commitment
    • Gosserand, R. H., & Diefendorff, J. M. (2005). Display rules and emotional labor: The moderating role of commitment. Journal of Applied Psychology, 90, 1256-1264.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 1256-1264
    • Gosserand, R.H.1    Diefendorff, J.M.2
  • 22
    • 0033631637 scopus 로고    scopus 로고
    • Emotion regulation in the workplace: A new way to conceptualize emotional labor
    • Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95-110.
    • (2000) Journal of Occupational Health Psychology , vol.5 , Issue.1 , pp. 95-110
    • Grandey, A.A.1
  • 23
    • 0037296863 scopus 로고    scopus 로고
    • When "the show must go on": Surface and deep acting as determinants of emotional exhaustion and peer-rated service delivery
    • Grandey, A. A. (2003). When "the show must go on": Surface and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46(1), 86-96.
    • (2003) Academy of Management Journal , vol.46 , Issue.1 , pp. 86-96
    • Grandey, A.A.1
  • 25
    • 8144222563 scopus 로고    scopus 로고
    • The customer is not always right: Customer aggression and emotion regulation of service employees
    • Grandey, A. A., Dickter, D. N., & Sin, H. (2004). The customer is not always right: Customer aggression and emotion regulation of service employees.Journal of Organizational Behavior, 25, 397-418.
    • (2004) Journal of Organizational Behavior , vol.25 , pp. 397-418
    • Grandey, A.A.1    Dickter, D.N.2    Sin, H.3
  • 27
    • 0036243397 scopus 로고    scopus 로고
    • Affective states and traits in the workplace: Diary and survey data from young workers
    • Grandey, A. A., Tam, A. P., & Brauburger, A. L. (2002). Affective states and traits in the workplace: Diary and survey data from young workers. Motivation and Emotion, 26, 31-55.
    • (2002) Motivation and Emotion , vol.26 , pp. 31-55
    • Grandey, A.A.1    Tam, A.P.2    Brauburger, A.L.3
  • 29
    • 0001376349 scopus 로고    scopus 로고
    • The emerging field of emotion regulation: An integrative review
    • Gross, J. J. (1998). The emerging field of emotion regulation: An integrative review. Review of General Psychology, 2, 271-299.
    • (1998) Review of General Psychology , vol.2 , pp. 271-299
    • Gross, J.J.1
  • 31
    • 84990374163 scopus 로고    scopus 로고
    • The consequences of dysfunctional customer behavior
    • Harris, L. C., & Reynolds, K. L. (2003). The consequences of dysfunctional customer behavior. Journal of Service Research, 6, 144-161.
    • (2003) Journal of Service Research , vol.6 , pp. 144-161
    • Harris, L.C.1    Reynolds, K.L.2
  • 33
    • 0001388217 scopus 로고
    • Goal commitment and the goal-setting process: Problems, prospects, and proposals for future research
    • Hollenbeck, J. R., & Klein, H. J. (1987). Goal commitment and the goal-setting process: Problems, prospects, and proposals for future research. Journal of Applied Psychology, 72, 212-220.
    • (1987) Journal of Applied Psychology , vol.72 , pp. 212-220
    • Hollenbeck, J.R.1    Klein, H.J.2
  • 34
    • 58149372105 scopus 로고
    • An empirical examination of the antecedents of commitment to difficult goals
    • Hollenbeck, J. R., Williams, C. L., & Klein, H. J. (1989). An empirical examination of the antecedents of commitment to difficult goals. Journal of Applied Psychology, 74, 18-23.
    • (1989) Journal of Applied Psychology , vol.74 , pp. 18-23
    • Hollenbeck, J.R.1    Williams, C.L.2    Klein, H.J.3
  • 35
    • 0001090323 scopus 로고
    • Further evidence on the relationship between goal setting and expectancy theories
    • Klein, H. J. (1991). Further evidence on the relationship between goal setting and expectancy theories. Organizational Behavior and Human Decision Processes, 49, 230-257.
    • (1991) Organizational Behavior and Human Decision Processes , vol.49 , pp. 230-257
    • Klein, H.J.1
  • 36
    • 84950264736 scopus 로고    scopus 로고
    • Goal choice and decision processes
    • in press, R. Kanfer, G. Chen, & R. Pritchard Eds, New York: Routledge
    • Klein, H., Austin, J. T., & Cooper, J. T. (in press). Goal choice and decision processes. In R. Kanfer, G. Chen, & R. Pritchard (Eds.), Work motivation: Past, present, and future. New York: Routledge.
    • Work motivation: Past, present, and future
    • Klein, H.1    Austin, J.T.2    Cooper, J.T.3
  • 37
    • 0033252517 scopus 로고    scopus 로고
    • Goal commitment and the goal-setting process: Conceptual clarification and empirical synthesis
    • Klein, H. J., Wesson, M. J., Hollenbeck, J. R., & Alge, B. J. (1999). Goal commitment and the goal-setting process: Conceptual clarification and empirical synthesis. Journal of Applied Psychology, 84(6), 885-896.
    • (1999) Journal of Applied Psychology , vol.84 , Issue.6 , pp. 885-896
    • Klein, H.J.1    Wesson, M.J.2    Hollenbeck, J.R.3    Alge, B.J.4
  • 39
    • 84991150810 scopus 로고
    • Antecedents of goal commitment: An empirical examination of personal and situational factors
    • Klein, H. J., & Wright, P. M. (1994). Antecedents of goal commitment: An empirical examination of personal and situational factors. Journal of Applied Social Psychology, 24, 95-114.
    • (1994) Journal of Applied Social Psychology , vol.24 , pp. 95-114
    • Klein, H.J.1    Wright, P.M.2
  • 42
    • 0000227415 scopus 로고
    • Cultural similarities and differences in display rules
    • Matsumoto, D. (1990). Cultural similarities and differences in display rules. Motivation and Emotion, 15, 195-214.
    • (1990) Motivation and Emotion , vol.15 , pp. 195-214
    • Matsumoto, D.1
  • 43
    • 15244343831 scopus 로고    scopus 로고
    • Development and validation of a measure of display rule knowledge: The display rule assessment inventory
    • Matsumoto, D., Yoo, S. H., Hirayama, S., & Petrova, G. (2005). Development and validation of a measure of display rule knowledge: The display rule assessment inventory. Emotions, 5, 23-40.
    • (2005) Emotions , vol.5 , pp. 23-40
    • Matsumoto, D.1    Yoo, S.H.2    Hirayama, S.3    Petrova, G.4
  • 44
    • 0040155452 scopus 로고    scopus 로고
    • The dimensions, antecedents, and consequences of emotional labor
    • Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21, 986-1010.
    • (1996) Academy of Management Review , vol.21 , pp. 986-1010
    • Morris, J.A.1    Feldman, D.C.2
  • 46
    • 0035643026 scopus 로고    scopus 로고
    • Service with a smile: Emotional contagion in the service encounter
    • Pugh, P. S. (2001). Service with a smile: Emotional contagion in the service encounter. Academy of Management Journal, 44, 1018-1027.
    • (2001) Academy of Management Journal , vol.44 , pp. 1018-1027
    • Pugh, P.S.1
  • 47
    • 37949027781 scopus 로고
    • When clerks meet customers: A test of variables related to emotional expressions on the job
    • Rafaeli, A. (1989). When clerks meet customers: A test of variables related to emotional expressions on the job. Journal of Applied Psychology, 74, 385-393.
    • (1989) Journal of Applied Psychology , vol.74 , pp. 385-393
    • Rafaeli, A.1
  • 48
    • 0003155181 scopus 로고
    • Expressionof emotion as part ofthe work role
    • Rafaeli, A., & Sutton, R. I. (1987). Expressionof emotion as part ofthe work role. Academy of Management Review, 12(1), 23-37.
    • (1987) Academy of Management Review , vol.12 , Issue.1 , pp. 23-37
    • Rafaeli, A.1    Sutton, R.I.2
  • 49
    • 0000291152 scopus 로고
    • Busy stores and demanding customers: How do they affect the display of positive emotion?
    • Rafaeli, A., & Sutton, R. I. (1990). Busy stores and demanding customers: How do they affect the display of positive emotion? Academy of Management Journal, 33, 623-637.
    • (1990) Academy of Management Journal , vol.33 , pp. 623-637
    • Rafaeli, A.1    Sutton, R.I.2
  • 50
    • 33746395552 scopus 로고    scopus 로고
    • When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions
    • Rupp, D. E., & Spencer, S. (2006). When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions. Journal of Applied Psychology, 91, 971-978.
    • (2006) Journal of Applied Psychology , vol.91 , pp. 971-978
    • Rupp, D.E.1    Spencer, S.2
  • 51
    • 0028726219 scopus 로고
    • Mini-markers: A brief version of Goldberg's unipolar Big-Five markers
    • Saucier, G. (1994). Mini-markers: A brief version of Goldberg's unipolar Big-Five markers. Journal of Personality Assessment, 63, 506-516.
    • (1994) Journal of Personality Assessment , vol.63 , pp. 506-516
    • Saucier, G.1
  • 52
    • 0034146875 scopus 로고    scopus 로고
    • Antecedents of workplace emotional labor dimensions and moderatorsof their effects on physical symptoms
    • Schaubroeck, J., & Jones, J. R. (2000). Antecedents of workplace emotional labor dimensions and moderatorsof their effects on physical symptoms. Journal of Organizational Behavior, 21, 163-183.
    • (2000) Journal of Organizational Behavior , vol.21 , pp. 163-183
    • Schaubroeck, J.1    Jones, J.R.2
  • 53
    • 0000036451 scopus 로고
    • Untangling the relationship between displayed emotions and organizational sales: The case of convenience stores
    • Sutton, R. I., & Rafaeli, A. (1988). Untangling the relationship between displayed emotions and organizational sales: The case of convenience stores. Academy of Management Journal, 31, 461-487.
    • (1988) Academy of Management Journal , vol.31 , pp. 461-487
    • Sutton, R.I.1    Rafaeli, A.2
  • 54
    • 0344585435 scopus 로고    scopus 로고
    • Situational and dispositional predictors of displays of positive emotions
    • Tan, H. H., Foo, M. D., Chong, C L., & Ng, R. (2003). Situational and dispositional predictors of displays of positive emotions. Journal of Organizational Behavior, 24, 961-978.
    • (2003) Journal of Organizational Behavior , vol.24 , pp. 961-978
    • Tan, H.H.1    Foo, M.D.2    Chong, C.L.3    Ng, R.4
  • 55
    • 0000126257 scopus 로고
    • Monetary significance ofthe affiliative smile: A case for reciprocal altruism
    • Tidd, K.L., & Lockard, J.S. (1978). Monetary significance ofthe affiliative smile: A case for reciprocal altruism. Bulletin of the Psychonomic Society, 11, 344-346.
    • (1978) Bulletin of the Psychonomic Society , vol.11 , pp. 344-346
    • Tidd, K.L.1    Lockard, J.S.2
  • 57
    • 0038476381 scopus 로고    scopus 로고
    • Emotion regulation in customer service roles: Testing a model of emotional labor
    • Totterdell, P., & Holman, D. (2003). Emotion regulation in customer service roles: Testing a model of emotional labor. Journal of Occupational Health Psychology, 8, 55-73.
    • (2003) Journal of Occupational Health Psychology , vol.8 , pp. 55-73
    • Totterdell, P.1    Holman, D.2
  • 58
    • 0036798027 scopus 로고    scopus 로고
    • Mechanisms linking employee affective delivery and customer behavioral intentions
    • Tsai, W., & Huang, Y. (2002). Mechanisms linking employee affective delivery and customer behavioral intentions. Journal of Applied Psychology, 87, 1001-1008.
    • (2002) Journal of Applied Psychology , vol.87 , pp. 1001-1008
    • Tsai, W.1    Huang, Y.2
  • 59
    • 21144474253 scopus 로고
    • Expectancy, valence and MF functions in goal setting research: An empirical test
    • Tubbs, M. E., Boehne, D. M., & Dahl, J. G. (1993). Expectancy, valence and MF functions in goal setting research: An empirical test. Journal of Applied Psychology, 78, 361-373.
    • (1993) Journal of Applied Psychology , vol.78 , pp. 361-373
    • Tubbs, M.E.1    Boehne, D.M.2    Dahl, J.G.3
  • 60
    • 21144474253 scopus 로고
    • Expectancy, valence, and motivational force functions in goal-setting research: An empirical test
    • Tubbs, M. E., Boehne, D. M., & Paese, J. G. (1991). Expectancy, valence, and motivational force functions in goal-setting research: An empirical test. Journal of Applied Psychology, 78, 361-373.
    • (1991) Journal of Applied Psychology , vol.78 , pp. 361-373
    • Tubbs, M.E.1    Boehne, D.M.2    Paese, J.G.3
  • 61
    • 0030491035 scopus 로고    scopus 로고
    • Vroom's expectancy models and work-related criteria: A meta-analysis
    • Van Eerde, W., & Thierry, H. (1996). Vroom's expectancy models and work-related criteria: A meta-analysis. Journal of Applied Psychology, 81, 575-586.
    • (1996) Journal of Applied Psychology , vol.81 , pp. 575-586
    • Van Eerde, W.1    Thierry, H.2
  • 62
    • 0002316713 scopus 로고
    • Real feelings: Emotional expression and organizational culture
    • Van Maanan, J., & Kunda, G. (1989). "Real feelings": Emotional expression and organizational culture. Research in Organizational Behavior, 11, 43-103.
    • (1989) Research in Organizational Behavior , vol.11 , pp. 43-103
    • Van Maanan, J.1    Kunda, G.2
  • 65
    • 21144465386 scopus 로고
    • Managing emotions on the job and at home: Understanding the consequences of multiple emotional roles
    • Wharton, A. S., & Erickson, R. J. (1993). Managing emotions on the job and at home: Understanding the consequences of multiple emotional roles. Academy of Management Review, 18(3), 457-486.
    • (1993) Academy of Management Review , vol.18 , Issue.3 , pp. 457-486
    • Wharton, A.S.1    Erickson, R.J.2
  • 66
    • 84965489661 scopus 로고
    • An examination of the relationships among monetary incentives, goal level, goal commitment, and performance
    • Wright, P. M. (1992). An examination of the relationships among monetary incentives, goal level, goal commitment, and performance. Journal of Management, 18, 677-693.
    • (1992) Journal of Management , vol.18 , pp. 677-693
    • Wright, P.M.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.