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Volumn 27, Issue 3, 2013, Pages 433-450

The nature of front-line service work: Distinctive features and continuity in the employment relationship

Author keywords

customer control; employment relationship; front line services; interactive service work; labour process theory; management control; service work; worker customer relationship

Indexed keywords


EID: 84879338901     PISSN: 09500170     EISSN: None     Source Type: Journal    
DOI: 10.1177/0950017013481877     Document Type: Article
Times cited : (83)

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