Emotional Labor in Service Work

The Annals of the American Academy of Political and Social Science

Volumn 561, Issue 1, 1999, Pages 81-95

  Leidner, Robin ^a  

^a UNIVERSITY OF PENNSYLVANIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0039444737     PISSN: 00027162     EISSN: None     Source Type: Journal    
DOI: 10.1177/000271629956100106     Document Type: Article

References (22)

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16. Leidner, Robin. 1993. Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life. Berkeley: University of California Press.
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