How the 'customer' influences the skills of the front-line worker

Human Resource Management Journal

Volumn 15, Issue 2, 2005, Pages 35-49

  McBride, Anne ^a   Hyde, Paula ^a   Young, Ruth ^a   Walshe, Kieran ^a  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33144459957     PISSN: 09545395     EISSN: 09545395     Source Type: Journal    
DOI: 10.1111/j.1748-8583.2005.tb00145.x     Document Type: Review

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