Beyond interaction: Customer influence on housekeeping and room service work in hotels

Work, Employment and Society

Volumn 25, Issue 1, 2011, Pages 19-33

  Sherman, Rachel ^a  

^a NEW SCHOOL FOR SOCIAL RESEARCH   (United States)

Author keywords

customers; hotels; labour process; routinisation; service work

Indexed keywords

EID: 82455255757     PISSN: 09500170     EISSN: 14698722     Source Type: Journal    
DOI: 10.1177/0950017010389240     Document Type: Article

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