Co-creation and innovation in public services

Service Industries Journal

Volumn 33, Issue 7-8, 2013, Pages 671-682

  Alves, Helena ^a  

^a UNIVERSITY OF BEIRA INTERIOR   (Portugal)

Author keywords

innovation; public services; S D logic; value co creation

Indexed keywords

INNOVATION; PUBLIC SECTOR; PUBLIC SERVICE; SERVICE SECTOR;

EID: 84877800686     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642069.2013.740468     Document Type: Article

References (63)

1. Alford, J. 2002. Defining the client in the public sector: A social-exchange perspective. Public Administration Review, 62 (3): 337 - 346.
2. Bason, C. 2010. Leading public sector innovation: Co-creating for a better society, Bristol: The Policy Press.
3. Battistella, C., Biotto, G. and De Toni, A. 2012. From design driven innovation to meaning strategy. Management Decision, 50 (4): 718 - 743.
4. Bessant, J. 2005. Enabling continuous and discontinuous innovation: Learning from the private sector. Public Money & Management, 25 (1): 35 - 42.
5. Bloch, C., Jørgensen, L.L., Norn, M.T., & Vad, T.B. (2009). Public Sector Innovation Index - A Diagnostic Tool for measuring innovative performance and capability in public sector organizations. Exploratory project commissioned by NESTA, Aarhus University. Retrieved from http://api.ning.com/files/jC-fU5zf06DSyBPjVIA9lJsGe3rY*skrYfNcrKhYgrI*Tfwcse2EHRM9tYCap*ovEmkAMdfeS6tNtNINLLO9QKzIgvdG1bFF/CFADAMVADPSIIDiagnosticTool.pdf
6. Borins, S. 2001. Encouraging innovation in the public sector. Journal of Intellectual Capital, 2 (3): 310 - 319.
7. Butler, P. and Collins, N. 1995. Patrick butler and marketing public sector services: Concepts and characteristics. Journal of Marketing, 11: 83 - 96.
8. Cáceres, R., Guzmán, J. and Rekowski, M. 2011. Firms as source of variety in innovation: Influence of size and sector. International Entrepreneurship and Management Journal, 7 (3): 357 - 372.
9. Cavalcante, S., Kesting, P. and Ulhoi, J. 2011. Business model dynamics and innovation: (re)Establishing the missing linkages. Management Decision, 49 (8): 1327 - 1342.
10. Cegarra-Navarro, J. G., Sánchez-Vidal, M. E. and Cegarra-Leiva, D. 2011. Balancing exploration and exploitation of knowledge through an unlearning context: An empirical investigation in SMEs. Management Decision, 49 (7): 1099 - 1119.
11. Chan, A., Go, F. M. and Pine, R. 1998. Service innovation in Hong Kong. Attitudes and practice. The Service Industries Journal, 18 (2): 112 - 124.
12. Chang, Y. Y., Hughes, M. and Hotho, S. 2011. Internal and external antecedents of SMEs' innovation ambidexterity outcomes. Management Decision, 49 (10): 1665 - 1676.
13. Chaston, I. and Scott, G. J. 2012. Entrepreneurship and open innovation in an emerging economy. Management Decision, 50 (7): 1161 - 1177.
14. Christensen, T. and Lærgreid, P. 2001. New public management: The transformation of ideas and practice, Aldershot: Ashgate.
15. Commonwealth of Australia. (2009). Innovation in the public sector: Enabling better performance, driving new directions. Camberra: The Publications Manager. Retrieved from http://www.anao.gov.au/bpg-innovation/pdf/BPG-Innovation.pdf
16. Commonwealth of Australia. (2010). Empowering change: Fostering innovation in the Australian Public Service. Barton, Australia. Retrieved from http://www.innovation.gov.au/Innovation/PublicSectorInnovation/Documents/Empowering_Change.pdf
17. Cottam, H., & Leadbeater, C. (2004). Health: Co-creating services. Red Paper 01. London: Design Council.
18. Edvardsson, B., Tronvoll, B. and Gruber, T. 2011. Expanding understanding of service exchange and value co-creation: A social construction approach. Journal of the Academy of Marketing Science, 39: 327 - 339.
19. Eggers, F., Hansen, D. J. and Davis, A. E. 2012. Examining the relationship between customer and entrepreneurial orientation on nascent firms' marketing strategy. International Entrepreneurship and Management Journal, 82: 203 - 222.
20. Gebauer, H., Johnson, M. and Enquist, B. 2010. Value co-creation as a determinant of success in public transport services: A study of the Swiss Federal Railway operator (SBB). Managing Service Quality, 20 (6): 511 - 530.
21. Hertog, P. 2000. Knowledge-intensive business services as co-producers of innovation. International Journal of Innovation Management, 4 (4): 491 - 528.
22. Hotho, S. and Champion, K. 2011. Small businesses in the new creative industries: Innovation as a people management challenge. Management Decision, 49 (1): 29 - 54.
23. Huarng, K. H. and Yu, T. H.K. 2011. Entrepreneurship, process innovation and value creation by a non-profit SME. Management Decision, 49 (2): 284 - 296.
24. Improvement and Developmental Agency. 2005. Innovation in public services London Author
25. Junarsin, E. 2009. Managing discontinuous innovation. International Management Review, 5 (1): 10 - 18.
26. Kaul, M. 1997. The new public administration: Management innovations in government: summary. Public Administration & Development, 17 (1): 13 - 26.
27. Laing, A. 2003. Marketing in the public sector: Towards a typology of public services. Marketing Theory, 3 (4): 427 - 445.
28. Lamb, C. W. 1987. Public sector marketing is different. Business Horizons, 30 (4): 56 - 60.
29. Lee, S. M., Hwang, T. and Choi, D. 2012. Open innovation in the public sector of leading countries. Management Decision, 50 (1): 147 - 162.
30. Lee, S. M., Lim, S. B. and Pathak, R. D. 2011. Culture and entrepreneurial orientation: A multi-country study. International Entrepreneurship and Management Journal, 7 (1): 1 - 15.
31. Lee, S. M., Olson, D. O. and Trimi, S. 2012. Co-innovation: Convergenomics, collaboration, and co-creation for organizational values. Management Decision, 50 (5): 817 - 831.
32. Lindic, J. and Marques da Silva, C. 2011. Value proposition as a catalyst for a customer focused innovation. Management Decision, 49 (10): 1694 - 1708.
33. LSE Public Policy Group. (2008). Innovation in government organizations, public sector agencies and public service NGOs. Working Paper. London. Retrieved from http://api.ning.com/files/t3ZSopUVDgbrxgdKtSVTth4RYtQtOJ94sojoKkeCbAN1O3wHOkEuD8UIDKBBI1dOA3udXfL7AVvGlI4yswQU31r0g4AQiOvL/41.InnovationinGovernmentOrganizationsPubilcSectorAgenciesandPublicServiceNGOsDunleavyetal.pdf
34. Mainardes, E. W., Alves, H. and Raposo, M. 2011. Stakeholder theory: Issues to resolve. Management Decision, 49 (2): 226 - 252.
35. Michel, S., Brown, S. W. and Gallan, A. S. 2008. An expanded and strategic view of discontinuous innovations: Deploying a service-dominant logic. Journal of the Academy of Marketing Science, 36 (1): 54 - 66.
36. Marketing Science Institute. (2008). 2008-2010 Research priorities. Cambridge: Author.
37. Marketing Science Institute. (2010). 2010-2012 Research priorities. Cambridge: Author.
38. Mulgan, G. (2007). Ready or not? Taking innovation in the public sector seriously. London: LSE Public Policy Group.
39. Mulgan, G., & Albury, D. (2003). Innovation in the public sector. London: Innovation in the Public Sector, Strategy Unit, Cabinet Office.
40. Normann, R., Ramirez, R. (1993). From value chain to value constellation. Designing interactive strategy. Harvard Business Review, 71(4), 65-77.
41. Oke, A. 2007. Innovation types and innovation management practices in service companies. International Journal of Operations & Production Management, 27 (6): 564 - 587.
42. Payne, A. F., Storbacka, K. and Frow, P. 2008. Managing the co-creation of value. Journal of the Academy of Marketing Science, 36: 83 - 96.
43. Pinto, R. 1998. Innovations in the provision of public goods and services: Summary. Public Administration & Development, 18 (4): 387 - 397.
44. Prahalad, C. K. 2004. The cocreation of value, in invited commentaries on 'Evolving to a new dominant logic for marketing'. Journal of Marketing, 68 (January): 18 - 27.
45. Prahalad, C. K. and Ramaswamy, V. 2004a. Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18 (3): 5 - 14.
46. Prahalad, C. K. and Ramaswamy, V. 2004b. Co-creating unique value with customers. Strategy and Leadership, 32 (3): 4 - 9.
47. Reed, R., Storrud-Barnes, S. and Jessup, L. 2012. How open innovation affects the drivers of competitive advantage: Trading the benefits of IP creation and ownership for free invention. Management Decision, 50 (1): 58 - 73.
48. van Riel, A. C.R., Semeijn, J., Hammedi, W. and Henseler, J. 2011. Technology-based service proposal screening and decision- making effectiveness. Management Decision, 49 (5): 762 - 783.
49. Scott-Kemmis, D. (2009). Promoting innovation in the public sector: Case studies. Barton, Australia: Management Advisory Committee Report 9 - Annex 1.
50. Siegel, D. S. and Renko, M. 2012. The role of market and technological knowledge in recognizing entrepreneurial opportunities. Management Decision, 50 (5): 797 - 816.
51. Tidd, J., Bessant, J. and Pavitt, K. 2005. Managing innovation: Integrating technological, market and organizational change, 3, Sussex: John Wiley & Sons.
52. Vargo, S. and Lusch, R. 2004. Evolving to a new dominant logic for marketing. Journal of Marketing, 68 (January): 1 - 17.
53. Vargo, S. L. and Lusch, R. F. 2006. " Service-dominant logic: What it is, what it is not, what it might be ". In The service-dominant logic of marketing: Dialog, debate, and directions, Edited by: Lusch, R. F. and Vargo, S. L. 43 - 56. Armonk, NY: ME Sharpe.
54. Vargo, S. L. and Lusch, R. F. 2008a. Service-dominant logic: Continuing the evolution. Journal of the Academy of Marketing Science, 36: 1 - 10.
55. Vargo, S. L. and Lusch, R. F. 2008b. Why 'service'?. Journal of the Academy of Marketing Science, 36: 25 - 38.
56. Vargo, S. L., Maglio, P. P. and Akaka, M. 2008. On value and value co-creation: A service systems and service logic perspective. European Journal of Marketing, 26: 145 - 152.
57. Vargo, S. L. and Morgan, F. W. 2005. Services in society and academic thought: An historical analysis. Journal of Macro-marketing, 25 (1): 42 - 53.
58. Vigoda-Gadot, E., Shoham, A., Schwabsky, N. and Ruvio, A. 2008. Public sector innovation for Europe: A multinational eight-country exploration of citizens' perspectives. Public Administration, 86 (2): 307 - 329.
59. Wensley, R. 1990. The voice of the consumer?: Speculation on the limits to the marketing analogy. European Journal of Marketing, 24 (7): 49 - 60.
60. Windrum, P. 2008. " Innovation and entrepreneurship in public services ". In Innovation in public sector services: Entrepreneurship, creativity and management, Edited by: Windrum, P. and Koch, P. 3 - 20. Cheltenham: Edward Elgar.
61. Yang, T. T. and Li, C. R. 2011. Competence exploration and exploitation in new product development: The moderating effects of environmental dynamism and competitiveness. Management Decision, 49 (9): 1444 - 470.
62. Zhang, X. and Chen, R. 2008. Examining the mechanism of the value co-creation with customers. International Journal of Production Economics, 116: 242 - 250.
63. Zortea-Johnston, E., Darroch, J. and Matear, S. 2012. Business orientations and innovation in small and medium sized enterprises. International Entrepreneurship and Management Journal, 8 (2): 145 - 165.