Influences of organizational investments in social capital on service employee commitment and performance

Journal of Business Research

Volumn 66, Issue 8, 2013, Pages 1124-1133

  Ellinger, Alexander E ^a   Musgrove, Carolyn Casey Findley ^b   Ellinger, Andrea D ^c   Bachrach, Daniel G ^a   Elmadaǧ Baş, Ayşe Banu ^d   Wang, Yu Lin ^e  

^a UNIVERSITY OF ALABAMA   (United States)

^b INDIANA UNIVERSITY SOUTHEAST   (United States)

^c UNIVERSITY OF TEXAS AT TYLER   (United States)

^d ISTANBUL TECHNICAL UNIVERSITY   (Turkey)

^e NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

Author keywords

Commitment to service quality; Commitment to the firm; Job performance; Organizational citizenship behavior; Service employee; Social capital

Indexed keywords

EID: 84877699718     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2012.03.008     Document Type: Article

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