-
1
-
-
84917677875
-
Competency-based management education
-
”
-
Albanese, R. (1989), “Competency-based management education, ” Journal of Management Development, Vol. 8 No. 2, pp. 66-70.
-
(1989)
Journal of Management Development
, vol.8
, Issue.2
, pp. 66-70
-
-
Albanese, R.1
-
2
-
-
0001782958
-
Marketing, strategic planning and the theory of the firm
-
Spring
-
Anderson, P.F. (1982), “Marketing, strategic planning and the theory of the firm, ” Journal of Marketing, Vol. 46, Spring, pp. 15-26.
-
(1982)
Journal of Marketing
, vol.46
, pp. 15-26
-
-
Anderson, P.F.1
-
4
-
-
0004095822
-
-
Prentice-Hall, New York, NY
-
Buchanon, D. and Boddy, D. (1992), The Expertise of the Change Agent. Public Performance and Backstage Activity, Prentice-Hall, New York, NY.
-
(1992)
The Expertise of the Change Agent. Public Performance and Backstage Activity
-
-
Buchanon, D.1
Boddy, D.2
-
6
-
-
0002590831
-
The organisational context of market research use
-
”
-
Deshpande, R. (1982), “The organisational context of market research use, ” Journal of Marketing, Vol. 46 No. 3, pp. 91-101.
-
(1982)
Journal of Marketing
, vol.46
, Issue.3
, pp. 91-101
-
-
Deshpande, R.1
-
7
-
-
0001607634
-
A comparison of factors affecting researcher and manager perceptions of market research use
-
February
-
Deshpande, R. and Zaltman, G. (1984), “A comparison of factors affecting researcher and manager perceptions of market research use, ” Journal of Marketing Research, Vol. 21, February, pp. 32-8.
-
(1984)
Journal of Marketing Research
, vol.21
, pp. 32-38
-
-
Deshpande, R.1
Zaltman, G.2
-
11
-
-
84986038692
-
Marketing management competencies in a services context
-
Marne La Vallée, Paris, May 12-13
-
Gilmore, A. and Carson, D. (1994), “Marketing management competencies in a services context”, European Institute for Advanced Management Studies, Quality in Service Management Workshop IV Proceedings, Marne La Vallée, Paris, May 12-13.
-
(1994)
European Institute for Advanced Management Studies, Quality in Service Management Workshop IV Proceedings
-
-
Gilmore, A.1
Carson, D.2
-
13
-
-
84977417301
-
Strategic management and marketing in the service sector
-
Swedish School of Economics and Business Administration, Helsingfors
-
Grönroos, C. (1982), “Strategic management and marketing in the service sector, ” Swedish School of Economics and Business Administration, Helsingfors.
-
(1982)
-
-
Grönroos, C.1
-
15
-
-
0001157110
-
Effects of organizational structure of marketing planning on credibility and utilization of plan output
-
May
-
John, G. and Martin, J. (1984), “Effects of organizational structure of marketing planning on credibility and utilization of plan output, ” Journal of Marketing Research, Vol. 21, May, pp. 170-83.
-
(1984)
Journal of Marketing Research
, vol.21
, pp. 170-183
-
-
John, G.1
Martin, J.2
-
16
-
-
0003132020
-
Skills of an effective administrator
-
reprinted from 1955, September/October
-
Katz, R.L. (1974 reprinted from 1955, “Skills of an effective administrator, ” Harvard Business Review, Vol. 24 No. 5, September/October, pp. 90-102.
-
(1974)
Harvard Business Review
, vol.24
, Issue.5
, pp. 90-102
-
-
Katz, R.L.1
-
18
-
-
0004171310
-
-
McGraw-Hill, New York, NY
-
Koontz, H., O'Donnell, C. and Weinrich, H. (1984), Management, McGraw-Hill, New York, NY.
-
(1984)
Management
-
-
Koontz, H.1
O'Donnell, C.2
Weinrich, H.3
-
19
-
-
0025423864
-
What leaders really do
-
May/June
-
Kotter, J.P. (1990), “What leaders really do, ” Harvard Business Review, May/June, pp. 103-11.
-
(1990)
Harvard Business Review
, pp. 103-111
-
-
Kotter, J.P.1
-
20
-
-
0001900940
-
The industrialization of service
-
September/October
-
Levitt, T. (1976), “The industrialization of service, ” Harvard Business Review, September/October.
-
(1976)
Harvard Business Review
-
-
Levitt, T.1
-
22
-
-
0002591824
-
Why marketing management needs to be different for services
-
Donnelley, J.H. and George, W.R. (Eds), American Marketing Association, Chicago, IL
-
Lovelock, C.H. (1981), “Why marketing management needs to be different for services”, in Donnelley, J.H. and George, W.R. (Eds), Marketing of Services, American Marketing Association, Chicago, IL.
-
(1981)
Marketing of Services
-
-
Lovelock, C.H.1
-
23
-
-
84986008403
-
Classifying services to gain strategic marketing insights
-
Summer
-
Lovelock, C.H. (1983), “Classifying services to gain strategic marketing insights, ” Journal of Marketing, Vol. 47, Summer, pp. 9-20.
-
(1983)
Journal of Marketing
, vol.47
, pp. 9-20
-
-
Lovelock, C.H.1
-
24
-
-
84874273849
-
Marketing planning systems and the human element
-
”
-
Martin, J. (1987), “Marketing planning systems and the human element, ” Irish Marketing Review, Vol. 2, pp. 34-42.
-
(1987)
Irish Marketing Review
, vol.2
, pp. 34-42
-
-
Martin, J.1
-
26
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
Fall
-
Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1985), “A conceptual model of service quality and its implications for future research, ” Journal of Marketing, Vol. 49, Fall, pp. 41-50.
-
(1985)
Journal of Marketing
, vol.49
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
27
-
-
0001312089
-
Servqual: a multiple item scale for measuring consumer perceptions of service quality
-
Spring
-
Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988), “Servqual: a multiple item scale for measuring consumer perceptions of service quality”, Journal of Retailing, Vol. 64 No. 1, Spring.
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
28
-
-
0004268713
-
-
Columbia University Press, New York, NY
-
Piaget, J. (1970), Genetic Epistemology, Columbia University Press, New York, NY.
-
(1970)
Genetic Epistemology
-
-
Piaget, J.1
-
30
-
-
0642325808
-
Advertising budgeting: process and structure as explanatory variables
-
”
-
Piercy, N. (1987), “Advertising budgeting: process and structure as explanatory variables, ” Journal of Advertising, Vol. 16 No. 2, pp. 134-40.
-
(1987)
Journal of Advertising
, vol.16
, Issue.2
, pp. 134-140
-
-
Piercy, N.1
-
31
-
-
0002719418
-
Information control and the power and politics of marketing
-
”
-
Piercy, N. (1989), “Information control and the power and politics of marketing, ” Journal of Business Research, Vol. 18, pp. 229-43.
-
(1989)
Journal of Business Research
, vol.18
, pp. 229-243
-
-
Piercy, N.1
-
32
-
-
0002219810
-
Marketing concepts and actions: implementing market-led strategic change
-
”
-
Piercy, N. (1990), “Marketing concepts and actions: implementing market-led strategic change, ” European Journal of Marketing, Vol. 24 No. 2, pp. 24-42.
-
(1990)
European Journal of Marketing
, vol.24
, Issue.2
, pp. 24-42
-
-
Piercy, N.1
-
33
-
-
84986102763
-
What is a marketer?
-
February 16
-
Rugman, N. (1984), “What is a marketer?, ” Marketing, Vol. 6 No. 7, February 16, p. 37.
-
(1984)
Marketing
, vol.6
, Issue.7
, pp. 37
-
-
Rugman, N.1
-
34
-
-
0003858411
-
-
Sheffield Training Agency, Sheffield
-
Smith, S.D., Pell, C., Jones, P., Sloman, M. and Blacknell, A. (1989), Management Challenge for the 1990s: The Current Education, Training and Development Debate, Sheffield Training Agency, Sheffield.
-
(1989)
Management Challenge for the 1990s: The Current Education, Training and Development Debate
-
-
Smith, S.D.1
Pell, C.2
Jones, P.3
Sloman, M.4
Blacknell, A.5
-
35
-
-
0002123221
-
Speed, simplicity and self-confidence: an interview with Jack Welsh
-
Harvard Business School Press, Boston
-
Tichy, N. and Charan, R. (1991), “Speed, simplicity and self-confidence: an interview with Jack Welsh, ” Harvard Business Review Classic from Managers as Leaders, Harvard Business School Press, Boston.
-
(1991)
Harvard Business Review Classic from Managers as Leaders
-
-
Tichy, N.1
Charan, R.2
-
36
-
-
0004126052
-
-
Scott, Foresman and Company, Glenview, IL
-
Whetten, D.A. and Cameron, K.S. (1984), Developing Management Skills, Scott, Foresman and Company, Glenview, IL.
-
(1984)
Developing Management Skills
-
-
Whetten, D.A.1
Cameron, K.S.2
-
37
-
-
0001911646
-
Good managers don't make policy decisions
-
September/October
-
Wrapp, H.E., (1967), “Good managers don't make policy decisions, ” Harvard Business Review, September/October.
-
(1967)
Harvard Business Review
-
-
Wrapp, H.E.1
-
38
-
-
0003157120
-
Managerial traits and skills
-
”
-
Yau, W.S.L. and Sculli, D. (1990), “Managerial traits and skills, ” Journal of Management Development, Vol. 9 No. 6, pp. 32-40.
-
(1990)
Journal of Management Development
, vol.9
, Issue.6
, pp. 32-40
-
-
Yau, W.S.L.1
Sculli, D.2
-
39
-
-
0001489196
-
Managers and leaders: are they different?
-
reprinted from 1977, March/April
-
Zaleznik, A. (1992), reprinted from 1977, “Managers and leaders: are they different?, ” Harvard Business Review, Vol. 7 No. 2, March/April, pp. 126-35.
-
(1992)
Harvard Business Review
, vol.7
, Issue.2
, pp. 126-135
-
-
Zaleznik, A.1
|