-
2
-
-
70349213748
-
The servitization of manufacturing - A review of literature and reflection on future challenges
-
Baines T.S., Lightfoot H.W., Benedettini O., Kay J.M. The servitization of manufacturing - A review of literature and reflection on future challenges. Journal of Manufacturing Technology & Management 2009, 20(5):547-567.
-
(2009)
Journal of Manufacturing Technology & Management
, vol.20
, Issue.5
, pp. 547-567
-
-
Baines, T.S.1
Lightfoot, H.W.2
Benedettini, O.3
Kay, J.M.4
-
3
-
-
66249105689
-
Towards an operations strategy for product-centric servitization
-
Baines T.S., Lightfoot H.W., Peppard J., Johnson M., Tiwari A., Shebab E., Swink M. Towards an operations strategy for product-centric servitization. International Journal of Operations and Production Management 2009, 29(5):494-519.
-
(2009)
International Journal of Operations and Production Management
, vol.29
, Issue.5
, pp. 494-519
-
-
Baines, T.S.1
Lightfoot, H.W.2
Peppard, J.3
Johnson, M.4
Tiwari, A.5
Shebab, E.6
Swink, M.7
-
4
-
-
0002019449
-
A framework for analyzing customer service orientations in manufacturing
-
Bowen D., Siehl C., Schneider B. A framework for analyzing customer service orientations in manufacturing. Academy of Management Review 1989, 14(1):75-95.
-
(1989)
Academy of Management Review
, vol.14
, Issue.1
, pp. 75-95
-
-
Bowen, D.1
Siehl, C.2
Schneider, B.3
-
7
-
-
6944232131
-
Moving base into high-value integrated solutions: A value stream approach
-
Davies A. Moving base into high-value integrated solutions: A value stream approach. Industrial and Corporate Change 2004, 13(5):727-756.
-
(2004)
Industrial and Corporate Change
, vol.13
, Issue.5
, pp. 727-756
-
-
Davies, A.1
-
9
-
-
33846666207
-
Organizing for solutions: Systems seller vs. systems integrator
-
Davies A., Brady T., Hobday M. Organizing for solutions: Systems seller vs. systems integrator. Industrial Marketing Management 2007, 36:183-193.
-
(2007)
Industrial Marketing Management
, vol.36
, pp. 183-193
-
-
Davies, A.1
Brady, T.2
Hobday, M.3
-
10
-
-
0001073758
-
Building theories from case study research
-
Eisenhardt K.M. Building theories from case study research. Academy of Management Review 1989, 14:532-550.
-
(1989)
Academy of Management Review
, vol.14
, pp. 532-550
-
-
Eisenhardt, K.M.1
-
12
-
-
41849125325
-
Identifying service strategies in product manufacturing companies by exploring environment-strategy configurations
-
Gebauer H. Identifying service strategies in product manufacturing companies by exploring environment-strategy configurations. Industrial Marketing Management 2008, 37(3):278-291.
-
(2008)
Industrial Marketing Management
, vol.37
, Issue.3
, pp. 278-291
-
-
Gebauer, H.1
-
13
-
-
77952492822
-
Match or mismatch: Strategy-structure con-figuration in the service business of manufacturing companies
-
Gebauer H., Edvardsson B., Gustafsson A., Witell L. Match or mismatch: Strategy-structure con-figuration in the service business of manufacturing companies. Journal of Service Research 2010, 13(2):198-215.
-
(2010)
Journal of Service Research
, vol.13
, Issue.2
, pp. 198-215
-
-
Gebauer, H.1
Edvardsson, B.2
Gustafsson, A.3
Witell, L.4
-
14
-
-
77952349497
-
Exploring the interrelationship among patterns of service strategy changes and organizational design elements
-
Gebauer H., Fischer T., Fleisch E. Exploring the interrelationship among patterns of service strategy changes and organizational design elements. Journal of Service Management 2010, 21(1):103-129.
-
(2010)
Journal of Service Management
, vol.21
, Issue.1
, pp. 103-129
-
-
Gebauer, H.1
Fischer, T.2
Fleisch, E.3
-
15
-
-
77949312400
-
Service business development in small and medium capital goods manufacturing companies
-
Gebauer H., Paiola M., Edvardsson B. Service business development in small and medium capital goods manufacturing companies. Managing Service Quality 2010, 20(2):123-139.
-
(2010)
Managing Service Quality
, vol.20
, Issue.2
, pp. 123-139
-
-
Gebauer, H.1
Paiola, M.2
Edvardsson, B.3
-
16
-
-
13844276921
-
Overcoming the service paradox in manufacturing companies"
-
Gebauer H., Fleisch E., Friedli T. Overcoming the service paradox in manufacturing companies" . European Management Journal 2005, 23(1):14-26.
-
(2005)
European Management Journal
, vol.23
, Issue.1
, pp. 14-26
-
-
Gebauer, H.1
Fleisch, E.2
Friedli, T.3
-
17
-
-
20144364516
-
Shrinking core, expanding periphery: The relational architecture of high-performing organizations
-
Gulati R., Kletter D. Shrinking core, expanding periphery: The relational architecture of high-performing organizations. California Management Review 2005, 47(3):77-104.
-
(2005)
California Management Review
, vol.47
, Issue.3
, pp. 77-104
-
-
Gulati, R.1
Kletter, D.2
-
18
-
-
33847156629
-
The role of soft factors in implementing a service-oriented strategy in industrial marketing companies
-
Homburg C., Fassnacht M., Guenther C. The role of soft factors in implementing a service-oriented strategy in industrial marketing companies. Journal of Business-to-Business Marketing 2003, 10(2):23-51.
-
(2003)
Journal of Business-to-Business Marketing
, vol.10
, Issue.2
, pp. 23-51
-
-
Homburg, C.1
Fassnacht, M.2
Guenther, C.3
-
19
-
-
0345375418
-
Performance as a Basis for Price-setting in the Capital Goods Industry: Concepts and Empirical Evidence
-
Hünerberg R., Hüttmann A. Performance as a Basis for Price-setting in the Capital Goods Industry: Concepts and Empirical Evidence. European Management Journal 2003, 21(6):717-730.
-
(2003)
European Management Journal
, vol.21
, Issue.6
, pp. 717-730
-
-
Hünerberg, R.1
Hüttmann, A.2
-
20
-
-
41949097698
-
The transition from product to service in business markets: An agenda for academic inquiry
-
Jacob F., Ulaga W. The transition from product to service in business markets: An agenda for academic inquiry. Industrial Marketing Management 2008, 37(3):247-253.
-
(2008)
Industrial Marketing Management
, vol.37
, Issue.3
, pp. 247-253
-
-
Jacob, F.1
Ulaga, W.2
-
22
-
-
78049429232
-
Towards a service-based business model - Key aspects for future competitive advantage
-
Kindstrom D. Towards a service-based business model - Key aspects for future competitive advantage. European Management Journal 2010, 28(6):479-490.
-
(2010)
European Management Journal
, vol.28
, Issue.6
, pp. 479-490
-
-
Kindstrom, D.1
-
23
-
-
79960057964
-
Service infusion as agile incrementalism in action
-
in press.
-
Kowalkowski, C., Kindström, D., Brashear Alejandro, T., Brege, S. and Biggerman S. (2011a) Service infusion as agile incrementalism in action, Journal of Business Research, in press.
-
(2011)
Journal of Business Research
-
-
Kowalkowski, C.1
Kindström, D.2
Brashear Alejandro, T.3
Brege, S.4
Biggerman, S.5
-
24
-
-
79960031734
-
Internalisation or externalisation?
-
Kowalkowski C., Kindström D., Witell L. Internalisation or externalisation?. Examining organisational arrangements for industrial services, Managing Service Quality 2011, 21(4):373-391.
-
(2011)
Examining organisational arrangements for industrial services, Managing Service Quality
, vol.21
, Issue.4
, pp. 373-391
-
-
Kowalkowski, C.1
Kindström, D.2
Witell, L.3
-
26
-
-
33244498161
-
Value creation through service offers
-
Malleret V. Value creation through service offers. European Management Journal 2006, 24(1):106-116.
-
(2006)
European Management Journal
, vol.24
, Issue.1
, pp. 106-116
-
-
Malleret, V.1
-
27
-
-
84986104538
-
Managing complexity in agile global fashion industry supply chains
-
Masson R., Iosif L., MacKerron G., Fernie G. Managing complexity in agile global fashion industry supply chains. The International Journal of Logistics Management 2007, 18(2):238-254.
-
(2007)
The International Journal of Logistics Management
, vol.18
, Issue.2
, pp. 238-254
-
-
Masson, R.1
Iosif, L.2
MacKerron, G.3
Fernie, G.4
-
28
-
-
0012909322
-
Product services: From a service supporting the product to a service supporting the client
-
Mathieu V. Product services: From a service supporting the product to a service supporting the client. Journal of Business & Industrial Marketing 2001, 36(1):39-58.
-
(2001)
Journal of Business & Industrial Marketing
, vol.36
, Issue.1
, pp. 39-58
-
-
Mathieu, V.1
-
29
-
-
0035599831
-
Service strategies within the manufacturing sector: benefits costs and partnership
-
Mathieu V. Service strategies within the manufacturing sector: benefits costs and partnership. International Journal of Service Industry Management 2001, 5(12):451-475.
-
(2001)
International Journal of Service Industry Management
, vol.5
, Issue.12
, pp. 451-475
-
-
Mathieu, V.1
-
30
-
-
41849129584
-
Moving from basic offerings to value-added solutions: Strategies, barriers and alignment
-
Matthyssens P., Vandenbempt K. Moving from basic offerings to value-added solutions: Strategies, barriers and alignment. Industrial Marketing Management 2008, 37(3):316-328.
-
(2008)
Industrial Marketing Management
, vol.37
, Issue.3
, pp. 316-328
-
-
Matthyssens, P.1
Vandenbempt, K.2
-
31
-
-
78149264784
-
Service addition as business market strategy: identification of transition trajectories
-
Matthyssens P., Vandenbempt K. Service addition as business market strategy: identification of transition trajectories. Journal of Service Management 2010, 21(5):693-714.
-
(2010)
Journal of Service Management
, vol.21
, Issue.5
, pp. 693-714
-
-
Matthyssens, P.1
Vandenbempt, K.2
-
34
-
-
70350345486
-
Exploring the financial consequences of the servitization of manufacturing
-
Neely A. Exploring the financial consequences of the servitization of manufacturing. Operations Management Research 2008, 1(2):103-118.
-
(2008)
Operations Management Research
, vol.1
, Issue.2
, pp. 103-118
-
-
Neely, A.1
-
35
-
-
23944443256
-
Forming successful business-to-business services in goods-dominant firms
-
Neu W., Brown S. Forming successful business-to-business services in goods-dominant firms. Journal of Service Research 2005, 8(1):3-17.
-
(2005)
Journal of Service Research
, vol.8
, Issue.1
, pp. 3-17
-
-
Neu, W.1
Brown, S.2
-
36
-
-
25844513220
-
Searching for the optimum product service distribution channel: Examining the actions of five industrial firms
-
Nordin F. Searching for the optimum product service distribution channel: Examining the actions of five industrial firms. International Journal of Physical Distribution and Logistics Management 2005, 35(8):576-594.
-
(2005)
International Journal of Physical Distribution and Logistics Management
, vol.35
, Issue.8
, pp. 576-594
-
-
Nordin, F.1
-
37
-
-
45049083980
-
Linkages between service sourcing decisions and competitive advantage: A review, propositions, and illustrating cases
-
Nordin F. Linkages between service sourcing decisions and competitive advantage: A review, propositions, and illustrating cases. International Journal of Production Economics 2008, 114:40-55.
-
(2008)
International Journal of Production Economics
, vol.114
, pp. 40-55
-
-
Nordin, F.1
-
38
-
-
77956066231
-
Solutions offerings: a critical review and reconceptualisation
-
Nordin F., Kowalkowski C. Solutions offerings: a critical review and reconceptualisation. Journal of Service Management 2010, 21(4):441-459.
-
(2010)
Journal of Service Management
, vol.21
, Issue.4
, pp. 441-459
-
-
Nordin, F.1
Kowalkowski, C.2
-
40
-
-
0031498203
-
From inductive to iterative grounded theory: Zipping the gap between process theory and process data
-
Orton J.D. From inductive to iterative grounded theory: Zipping the gap between process theory and process data. Scandinavian Journal of Management 1997, 13(4):419-438.
-
(1997)
Scandinavian Journal of Management
, vol.13
, Issue.4
, pp. 419-438
-
-
Orton, J.D.1
-
42
-
-
0001220166
-
Reliability of nominal data based on qualitative judgments
-
Perreault W.D., Leigh L.E. Reliability of nominal data based on qualitative judgments. Journal of Marketing Research 1989, 26:135-148.
-
(1989)
Journal of Marketing Research
, vol.26
, pp. 135-148
-
-
Perreault, W.D.1
Leigh, L.E.2
-
43
-
-
78649323957
-
Services growth options for B2B product-centric businesses
-
Raddats C., Easingwood C. Services growth options for B2B product-centric businesses. Industrial Marketing Management 2010, 39(8):1334-1345.
-
(2010)
Industrial Marketing Management
, vol.39
, Issue.8
, pp. 1334-1345
-
-
Raddats, C.1
Easingwood, C.2
-
44
-
-
84875826768
-
Service development in product-service systems: a maturity model
-
in press.
-
Rapaccini, M., Saccani, N., Pezzotta, G., Burger, T. and Ganz, W. (2012) Service development in product-service systems: a maturity model. Service Industries Journal, in press.
-
(2012)
Service Industries Journal
-
-
Rapaccini, M.1
Saccani, N.2
Pezzotta, G.3
Burger, T.4
Ganz, W.5
-
46
-
-
33846378911
-
Going beyond the product, defining, designing and delivering customer solutions.;;
-
M.E. Sharp, New York, Chap. 29, R. Lusch, S. Vargo (Eds.)
-
Sawhney M. Going beyond the product, defining, designing and delivering customer solutions.;;. The service-dominant logic of marketing: Dialog, debate and directions.;; 2006, M.E. Sharp, New York, Chap. 29. R. Lusch, S. Vargo (Eds.).
-
(2006)
The service-dominant logic of marketing: Dialog, debate and directions.;;
-
-
Sawhney, M.1
-
50
-
-
79960417978
-
A solution business model: Capabilities and management practices for integrated solutions
-
in press.
-
Storbacka, K. (2011) A solution business model: Capabilities and management practices for integrated solutions. Industrial Marketing Management, in press.
-
(2011)
Industrial Marketing Management
-
-
Storbacka, K.1
-
52
-
-
34548371819
-
Rethinking customer solutions: From product bundles to relational processes
-
Tuli K.R., Kohli A.K., Bharadwaj S.G. Rethinking customer solutions: From product bundles to relational processes. Journal of Marketing 2007, 71(3):1-17.
-
(2007)
Journal of Marketing
, vol.71
, Issue.3
, pp. 1-17
-
-
Tuli, K.R.1
Kohli, A.K.2
Bharadwaj, S.G.3
-
53
-
-
3242875379
-
Eight types of product-service system: eight ways to sustainability? Experiences from SusProNet
-
Tukker A. Eight types of product-service system: eight ways to sustainability? Experiences from SusProNet. Business Strategy and the Environment 2004, 13(4):246-260.
-
(2004)
Business Strategy and the Environment
, vol.13
, Issue.4
, pp. 246-260
-
-
Tukker, A.1
-
54
-
-
81855205182
-
Hybrid Offerings: How Manufacturing Firms Combine Goods and Services
-
in press.
-
Ulaga, W., Reinarz, W. 2011. Hybrid Offerings: How Manufacturing Firms Combine Goods and Services. Journal of Marketing, in press.
-
(2011)
Journal of Marketing
-
-
Ulaga, W.1
Reinarz, W.2
-
55
-
-
1642608922
-
Servitization of Business: Adding Value by Adding Services
-
Vandermerwe S., Rada J. Servitization of Business: Adding Value by Adding Services. European Management Journal 1988, 6:314-324.
-
(1988)
European Management Journal
, vol.6
, pp. 314-324
-
-
Vandermerwe, S.1
Rada, J.2
-
58
-
-
84881832826
-
The economics of organization: The transaction cost approach
-
Williamson O.E. The economics of organization: The transaction cost approach. American Journal of Sociology 1981, 87:548-577.
-
(1981)
American Journal of Sociology
, vol.87
, pp. 548-577
-
-
Williamson, O.E.1
-
59
-
-
84986078083
-
Manufacturing firms and integrated solutions: Characteristics and implications
-
Windahl C., Andersson P., Berggren C., Nehler C. Manufacturing firms and integrated solutions: Characteristics and implications. European Journal of Innovation Management 2004, 7(3):218-228.
-
(2004)
European Journal of Innovation Management
, vol.7
, Issue.3
, pp. 218-228
-
-
Windahl, C.1
Andersson, P.2
Berggren, C.3
Nehler, C.4
-
60
-
-
78649236169
-
Integrated solutions from a service-centered perspective: Applicability and limitations in the capital goods industry
-
Windahl C., Lakemond E. Integrated solutions from a service-centered perspective: Applicability and limitations in the capital goods industry. Industrial Marketing Management 2010, 39(8):1278-1290.
-
(2010)
Industrial Marketing Management
, vol.39
, Issue.8
, pp. 1278-1290
-
-
Windahl, C.1
Lakemond, E.2
-
61
-
-
0001571885
-
Go downstream: The new profit imperative in manufacturing
-
Wise R., Baumgartner P. Go downstream: The new profit imperative in manufacturing. Harvard Business Review 1999, 77(5):133-141.
-
(1999)
Harvard Business Review
, vol.77
, Issue.5
, pp. 133-141
-
-
Wise, R.1
Baumgartner, P.2
|