Service business development in small and medium capital goods manufacturing companies

Managing Service Quality

Volumn 20, Issue 2, 2010, Pages 123-139

  Gebauer, Heiko ^a   Paiola, Marco ^b   Edvardsson, Bo ^c  

^a UNIVERSITY OF ST GALLEN   (Switzerland)

^b UNIVERSITY OF PADOVA   (Italy)

^c KARLSTAD UNIVERSITY   (Sweden)

Author keywords

Business development; Italy; Manufacturing industries; Small to medium sized enterprises; Sweden; Switzerland

Indexed keywords

EID: 77949312400     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521011027561     Document Type: Article

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