-
1
-
-
10644225410
-
The design of functional (total care) products
-
Alonso-Rasgado, T., Thompson, G. and Elfström, B.O. (2004), "The design of functional (total care) products", Journal of Engineering Design, Vol. 15 No. 6, pp. 51540.
-
(2004)
Journal of Engineering Design
, vol.15
, Issue.6
, pp. 51540
-
-
Alonso-Rasgado, T.1
Thompson, G.2
Elfström, B.O.3
-
2
-
-
0000186218
-
Operations strategy: A literature review
-
Anderson, J., Cleveland, G. and Schroeder, R.G. (1989), "Operations strategy: a literature review", Journal of Operations Management, Vol. 8 No. 9, pp. 133-57.
-
(1989)
Journal of Operations Management
, vol.8
, Issue.9
, pp. 133-157
-
-
Anderson, J.1
Cleveland, G.2
Schroeder, R.G.3
-
3
-
-
13844267038
-
Strategic positioning - an integrated decision process for manufacturers
-
Baines, T., Kay, G., Adelosa, S. and Higson, M. (2005), "Strategic positioning - an integrated decision process for manufacturers", International Journal of Operations & Production Management, Vol. 25 No. 2, pp. 180-201.
-
(2005)
International Journal of Operations & Production Management
, vol.25
, Issue.2
, pp. 180-201
-
-
Baines, T.1
Kay, G.2
Adelosa, S.3
Higson, M.4
-
4
-
-
38149134544
-
State of the art in product-service systems
-
Baines, T., Lightfoot, H., Evans, S., Neely, A., Greenough, R., Peppard, J., Roy, R., Shehab, E., Braganza, A., Tiwari, A., Alcock, J., Angus, J., Basti, M., Cousens, A., Irving, P.,Johnson, M., Kingston, J., Lockert, H., Martinez, V., Michele, P., Tranfield, D., Walton, J. and Wilson, H. (2007), "State of the art in product-service systems", Journal of Engineering Manufacture, Part B, pp. 1543-51.
-
(2007)
Journal of Engineering Manufacture, Part B
, pp. 1543-1551
-
-
Baines, T.1
Lightfoot, H.2
Evans, S.3
Neely, A.4
Greenough, R.5
Peppard, J.6
Roy, R.7
Shehab, E.8
Braganza, A.9
Tiwari, A.10
Alcock, J.11
Angus, J.12
Basti, M.13
Cousens, A.14
Irving, P.15
Johnson, M.16
Kingston, J.17
Lockert, H.18
Martinez, V.19
Michele, P.20
Tranfield, D.21
Walton, J.22
Wilson, H.23
more..
-
5
-
-
19644362881
-
A manufacturer becoming service provider - challenges and a paradox
-
Brax, S. (2005), "A manufacturer becoming service provider - challenges and a paradox", Manufacturing Service Quality, Vol. 15 No. 2, pp. 142-56.
-
(2005)
Manufacturing Service Quality
, vol.15
, Issue.2
, pp. 142-156
-
-
Brax, S.1
-
7
-
-
33748713829
-
The right service strategies for product companies
-
Byeron, A., Eric, P.H. and Vivek, P. (2006), "The right service strategies for product companies", McKinsey Quarterly, Vol. 1, pp. 40-51.
-
(2006)
McKinsey Quarterly
, vol.1
, pp. 40-51
-
-
Byeron, A.1
Eric, P.H.2
Vivek, P.3
-
8
-
-
66249144576
-
-
C&W (1999), Global Outsourcing and The Networked Economy: Telecom's Opportunity to Deliver Real Competitive Advantage, Cable and Wireless, London.
-
C&W (1999), Global Outsourcing and The Networked Economy: Telecom's Opportunity to Deliver Real Competitive Advantage, Cable and Wireless, London.
-
-
-
-
9
-
-
0018040238
-
Where does the customer fit in a service operation
-
Chase, R. (1978), "Where does the customer fit in a service operation", Harvard Business Review, Vol. 56 No. 6, pp. 137-42.
-
(1978)
Harvard Business Review
, vol.56
, Issue.6
, pp. 137-142
-
-
Chase, R.1
-
10
-
-
0002821778
-
The service factory
-
Chase, R.B. and Garvin, D.A. (1989), "The service factory", Harvard Business Review, Vol. 67 No. 4, pp. 61-9.
-
(1989)
Harvard Business Review
, vol.67
, Issue.4
, pp. 61-69
-
-
Chase, R.B.1
Garvin, D.A.2
-
11
-
-
33847408518
-
A history of research in service operations: What's the big idea?
-
Chase, R.P. and Apte, U.M. (2007), "A history of research in service operations: what's the big idea?", Journal of Operations Management, Vol. 25, pp. 375-86.
-
(2007)
Journal of Operations Management
, vol.25
, pp. 375-386
-
-
Chase, R.P.1
Apte, U.M.2
-
12
-
-
33746036481
-
A research manifesto for services science
-
Chesborough, H. and Spohrer, J. (2006), "A research manifesto for services science", Communications of the ACM, Vol. 49 No. 7, pp. 35-40.
-
(2006)
Communications of the ACM
, vol.49
, Issue.7
, pp. 35-40
-
-
Chesborough, H.1
Spohrer, J.2
-
13
-
-
0023984228
-
Styrategic analysis of integrated production-distribution systems -models and methods
-
Cohen, M. and Lee, H. (1988), "Styrategic analysis of integrated production-distribution systems -models and methods", Operations Research, Vol. 36 No. 2, pp. 216-22.
-
(1988)
Operations Research
, vol.36
, Issue.2
, pp. 216-222
-
-
Cohen, M.1
Lee, H.2
-
14
-
-
0001662069
-
A service positioning matrix
-
Collier, D. and Meyer, S. (1998), "A service positioning matrix", International Journal of Operations & Production Management, Vol. 18 No. 12, pp. 1223-44.
-
(1998)
International Journal of Operations & Production Management
, vol.18
, Issue.12
, pp. 1223-1244
-
-
Collier, D.1
Meyer, S.2
-
15
-
-
0000543114
-
Service topologies: A state of the art review
-
Cook, D.P., Goh, C.H. and Chung, C.H. (1999), "Service topologies: a state of the art review", Production and Operations Management, Vol. 8 No. 3, pp. 318-38.
-
(1999)
Production and Operations Management
, vol.8
, Issue.3
, pp. 318-338
-
-
Cook, D.P.1
Goh, C.H.2
Chung, C.H.3
-
16
-
-
0005339020
-
Supply chains and power regimes: Toward an analytic framework for managing extended networks of buyer and supplier relationships
-
Cox, A., Sanderson, J. and Watson, G. (2001), "Supply chains and power regimes: toward an analytic framework for managing extended networks of buyer and supplier relationships", Journal of Supply Chain Management, Vol. 37 No. 2, p. 28.
-
(2001)
Journal of Supply Chain Management
, vol.37
, Issue.2
, pp. 28
-
-
Cox, A.1
Sanderson, J.2
Watson, G.3
-
17
-
-
0002815396
-
Beyond service fads Meaningful strategies for the real world
-
Coyne, K. (1989), "Beyond service fads Meaningful strategies for the real world", Sloan Management Review, Vol. 30 No. 4, pp. 69-76.
-
(1989)
Sloan Management Review
, vol.30
, Issue.4
, pp. 69-76
-
-
Coyne, K.1
-
18
-
-
6944232131
-
Moving base into high-value integrated solutions: A value stream approach
-
Davies, A. (2004), "Moving base into high-value integrated solutions: a value stream approach", Industrial and Corporate Change, Vol. 13 No. 5, pp. 727-56.
-
(2004)
Industrial and Corporate Change
, vol.13
, Issue.5
, pp. 727-756
-
-
Davies, A.1
-
19
-
-
33750964727
-
Charting a path towards integrated solutions
-
Davies, A., Brady, T. and Hodbay, M. (2006a), "Charting a path towards integrated solutions", MIT Sloan Management Review, Vol. 43 No. 7, pp. 39-48.
-
(2006)
MIT Sloan Management Review
, vol.43
, Issue.7
, pp. 39-48
-
-
Davies, A.1
Brady, T.2
Hodbay, M.3
-
20
-
-
33846666207
-
Organizing for solutions: Systems sellers vs. systems integration
-
Davies, A., Brady, T. and Hodbay, M. (2006b), "Organizing for solutions: systems sellers vs. systems integration", Industrial Marketing Management, Vol. 36, pp. 183-93.
-
(2006)
Industrial Marketing Management
, vol.36
, pp. 183-193
-
-
Davies, A.1
Brady, T.2
Hodbay, M.3
-
21
-
-
33746161673
-
-
McGraw-Hill, New York, NY
-
Davis, M. and Heineke, J. (2005), Operations Management: Integrating Manufacturing and Services, McGraw-Hill, New York, NY.
-
(2005)
Operations Management: Integrating Manufacturing and Services
-
-
Davis, M.1
Heineke, J.2
-
24
-
-
58149207463
-
Tracking the evolution of the services marketing literature
-
Fisk, R.P., Brown, S.W. and Bitner, M.J. (1993), "Tracking the evolution of the services marketing literature", Journal of Retailing, Vol. 69 No. 1, pp. 61-103.
-
(1993)
Journal of Retailing
, vol.69
, Issue.1
, pp. 61-103
-
-
Fisk, R.P.1
Brown, S.W.2
Bitner, M.J.3
-
25
-
-
0004045232
-
-
Kessinger Publishing, Whitefish, MT
-
Ford, H. (1922), My Life and Work, Kessinger Publishing, Whitefish, MT.
-
(1922)
My Life and Work
-
-
Ford, H.1
-
26
-
-
18844387661
-
Behavioural implications of the transition process from products to services
-
Gebauer, H. and Friedli, T. (2005), "Behavioural implications of the transition process from products to services", Journal of Business & Industrial Marketing, Vol. 20 No. 2, pp. 70-80.
-
(2005)
Journal of Business & Industrial Marketing
, vol.20
, Issue.2
, pp. 70-80
-
-
Gebauer, H.1
Friedli, T.2
-
27
-
-
13844276921
-
Overcoming the service paradox in manufacturing companies
-
Gebauer, H., Fleisch, E. and Friedli, T. (2004), "Overcoming the service paradox in manufacturing companies", European Management Journal, Vol. 23 No. 1, pp. 1426.
-
(2004)
European Management Journal
, vol.23
, Issue.1
, pp. 1426
-
-
Gebauer, H.1
Fleisch, E.2
Friedli, T.3
-
28
-
-
38149027560
-
Product service-systems, ecological and economic basics
-
Goedkoop, M., van Haler, C., te Riele, H. and Rommers, P. (1999), "Product service-systems, ecological and economic basics", Report for Dutch Ministries of Environment (VROM) and Economic Affairs (EZ).
-
(1999)
Report for Dutch Ministries of Environment (VROM) and Economic Affairs (EZ)
-
-
Goedkoop, M.1
van Haler, C.2
te Riele, H.3
Rommers, P.4
-
30
-
-
0002161007
-
Benefit segmentation: A decision - oriented research tool
-
Haley, R. (1968), "Benefit segmentation: a decision - oriented research tool", Journal of Marketing, Vol. 32, pp. 30-5.
-
(1968)
Journal of Marketing
, vol.32
, pp. 30-35
-
-
Haley, R.1
-
31
-
-
0242661683
-
Lean engineering in the aerospace industry
-
Haque, B. (2003), "Lean engineering in the aerospace industry", Proceedings of the Institution of Mechanical Engineers, Journal of Engineering Manufacture, Part B, Vol. 217, pp. 1409-20.
-
(2003)
Proceedings of the Institution of Mechanical Engineers, Journal of Engineering Manufacture, Part B
, vol.217
, pp. 1409-1420
-
-
Haque, B.1
-
32
-
-
84936116503
-
-
Wiley, New York, NY
-
Hayes, R. and Wheelwright, S. (1984), Restoring Our Competitive Advantage Through Manufacturing, Wiley, New York, NY.
-
(1984)
Restoring Our Competitive Advantage Through Manufacturing
-
-
Hayes, R.1
Wheelwright, S.2
-
33
-
-
84947654461
-
Service typologies: A transaction modelling approach
-
Haynes, R. (1990), "Service typologies: a transaction modelling approach", International Journal of Service Industry Management, Vol. 1 No. 1, pp. 15-26.
-
(1990)
International Journal of Service Industry Management
, vol.1
, Issue.1
, pp. 15-26
-
-
Haynes, R.1
-
35
-
-
33847378178
-
The emergence of service operations management as an academic discipline
-
Heineke, J. and Davis, M. (2007), "The emergence of service operations management as an academic discipline", Journal of Operations Management, Vol. 25 No. 2, pp. 364-74.
-
(2007)
Journal of Operations Management
, vol.25
, Issue.2
, pp. 364-374
-
-
Heineke, J.1
Davis, M.2
-
36
-
-
66249141549
-
Secretary of state for trade and industry
-
Routledge, London
-
Hewitt, P. (2002), "Secretary of state for trade and industry", The Government's Manufacturing Strategy, Routledge, London.
-
(2002)
The Government's Manufacturing Strategy
-
-
Hewitt, P.1
-
38
-
-
77954238840
-
Mixing qualitative and quantitative methods: Triangulation in action
-
Jick, T. (1979), "Mixing qualitative and quantitative methods: triangulation in action", Administrative Science Quarterly, Vol. 24 No. 4, pp. 602-11.
-
(1979)
Administrative Science Quarterly
, vol.24
, Issue.4
, pp. 602-611
-
-
Jick, T.1
-
39
-
-
0002992084
-
The case for redefining services
-
Judd, R.C. (1964), "The case for redefining services", Journal of Marketing, Vol. 28 No. 1, pp. 58-9.
-
(1964)
Journal of Marketing
, vol.28
, Issue.1
, pp. 58-59
-
-
Judd, R.C.1
-
40
-
-
0029489733
-
A framework for strategic service management
-
Kellog, D. and Winter, N. (1995), "A framework for strategic service management", International Journal of Production Management, Vol. 13, pp. 323-37.
-
(1995)
International Journal of Production Management
, vol.13
, pp. 323-337
-
-
Kellog, D.1
Winter, N.2
-
41
-
-
0003497779
-
-
Prentice-Hall, Englewood Cliffs, NJ
-
Kotler, P. (1967), Marketing Management Analysis, Planning and Control, Prentice-Hall, Englewood Cliffs, NJ.
-
(1967)
Marketing Management Analysis, Planning and Control
-
-
Kotler, P.1
-
43
-
-
0001900940
-
The industrialisation of service
-
Levitt, T. (1976), "The industrialisation of service", Harvard Business Review, Vol. 54 No. 5, pp. 63-74.
-
(1976)
Harvard Business Review
, vol.54
, Issue.5
, pp. 63-74
-
-
Levitt, T.1
-
44
-
-
0002954858
-
Marketing intangible products and product intangibles
-
May/June, pp
-
Levitt, T. (1981), "Marketing intangible products and product intangibles", Harvard Business Review, Vol. 59, May/June, pp. 92-104.
-
(1981)
Harvard Business Review
, vol.59
, pp. 92-104
-
-
Levitt, T.1
-
45
-
-
0002089750
-
After the sale is over
-
Levitt, T. (1983), "After the sale is over", Harvard Business Review, Vol. 61 No. 5, pp. 87-93.
-
(1983)
Harvard Business Review
, vol.61
, Issue.5
, pp. 87-93
-
-
Levitt, T.1
-
46
-
-
34547209089
-
Beyond products and services: Opportunities and threats in servitization
-
Italy, 17-19 May, pp
-
Lewis, M. (2004), "Beyond products and services: opportunities and threats in servitization", Proceedings of the IMS International Forum 2004 Cernobbio, Italy, Vol.1, 17-19 May, pp. 162-70.
-
(2004)
Proceedings of the IMS International Forum 2004 Cernobbio
, vol.1
, pp. 162-170
-
-
Lewis, M.1
-
47
-
-
4644333148
-
-
McGraw-Hill, New York, NY
-
Liker, J. (2004), The Toyota Way, McGraw-Hill, New York, NY.
-
(2004)
The Toyota Way
-
-
Liker, J.1
-
48
-
-
0000560436
-
Look to customers to increase productivity
-
Lovelock, C. and Young, R. (1979), "Look to customers to increase productivity", Harvard Business Review, Vol. 57 No. 3, pp. 168-78.
-
(1979)
Harvard Business Review
, vol.57
, Issue.3
, pp. 168-178
-
-
Lovelock, C.1
Young, R.2
-
49
-
-
84963692160
-
Sustainable product service-systems: The Kathalys method
-
Luiten, H., Knot, M. and van der Horst, T. (2001), "Sustainable product service-systems: the Kathalys method", Proceedings of the Second International Symposium on Environmentally Conscious Design and Inverse Manufacturing, pp. 190-7.
-
(2001)
Proceedings of the Second International Symposium on Environmentally Conscious Design and Inverse Manufacturing
, pp. 190-197
-
-
Luiten, H.1
Knot, M.2
van der Horst, T.3
-
50
-
-
0001903576
-
Managing facilitator services
-
Summer, pp
-
Maister, D. and Lovelock, C. (1983), "Managing facilitator services", Sloan Management Review, Summer, pp. 19-31.
-
(1983)
Sloan Management Review
, pp. 19-31
-
-
Maister, D.1
Lovelock, C.2
-
51
-
-
0038548203
-
A strategic design approach to develop sustainable product service systems: Examples taken from the 'environmentally friendly innovation' Italian prize
-
Manzini, E. and Vezolli, C. (2003), "A strategic design approach to develop sustainable product service systems: examples taken from the 'environmentally friendly innovation' Italian prize", Journal of Cleaner Production, Vol. 11, pp. 851-7.
-
(2003)
Journal of Cleaner Production
, vol.11
, pp. 851-857
-
-
Manzini, E.1
Vezolli, C.2
-
52
-
-
0038548206
-
Developing sustainable products and services
-
Maxwell, I. and van der Vorst, R. (2003), "Developing sustainable products and services", Journal of Cleaner Production, Vol. 11 No. 8, pp. 883-95.
-
(2003)
Journal of Cleaner Production
, vol.11
, Issue.8
, pp. 883-895
-
-
Maxwell, I.1
van der Vorst, R.2
-
54
-
-
0032119946
-
Building operations management theory through case and field research
-
Meredith, J. (1998), "Building operations management theory through case and field research", Journal of Operations Management, Vol. 16, pp. 441-54.
-
(1998)
Journal of Operations Management
, vol.16
, pp. 441-454
-
-
Meredith, J.1
-
55
-
-
0003784156
-
-
2nd ed, Sage, Thousand Oaks, CA
-
Miles, M.B. and Huberman, A.M. (1994), Qualitative Data Analysis, 2nd ed., Sage, Thousand Oaks, CA.
-
(1994)
Qualitative Data Analysis
-
-
Miles, M.B.1
Huberman, A.M.2
-
56
-
-
0036190273
-
The problem of solutions: Balancing clients and capabilities
-
Miller, D., Hope, Q., Eisenstat, R., Foote, N. and Galbraith, J. (2002), "The problem of solutions: balancing clients and capabilities", Business Horizons, Vol. 45 No. 2, pp. 3-12.
-
(2002)
Business Horizons
, vol.45
, Issue.2
, pp. 3-12
-
-
Miller, D.1
Hope, Q.2
Eisenstat, R.3
Foote, N.4
Galbraith, J.5
-
57
-
-
3843097044
-
A framework for the design of manufacturing process strategies
-
Mills, J., Platts, K. and Gregory, M. (1996), "A framework for the design of manufacturing process strategies", International Journal of Operations & Production Management, Vol. 15 No. 4, pp. 1749.
-
(1996)
International Journal of Operations & Production Management
, vol.15
, Issue.4
, pp. 1749
-
-
Mills, J.1
Platts, K.2
Gregory, M.3
-
58
-
-
12244256324
-
Product service-systems
-
Lund University, Lund
-
Mont, O. (2000), "Product service-systems", Final Report for IIIEE, Lund University, Lund.
-
(2000)
Final Report for IIIEE
-
-
Mont, O.1
-
59
-
-
0037514064
-
Introducing and developing a PSS in Sweden
-
Lund University, Lund
-
Mont, O. (2001), "Introducing and developing a PSS in Sweden", IIIEE Reports 2001:6, Lund University, Lund.
-
(2001)
IIIEE Reports 2001
, vol.6
-
-
Mont, O.1
-
60
-
-
0037505216
-
The role of public policy in advancement of product service systems
-
Mont, O. and Lindhqvist, T. (2003), "The role of public policy in advancement of product service systems", Journal of Cleaner Production, Vol. 11, pp. 905-14.
-
(2003)
Journal of Cleaner Production
, vol.11
, pp. 905-914
-
-
Mont, O.1
Lindhqvist, T.2
-
61
-
-
21344475322
-
The commitment - trust theory of relationship marketing
-
Morgan, R.M. and Hunt, S.D. (1994), "The commitment - trust theory of relationship marketing", Journal of Marketing, Vol. 58 No. 3, pp. 20-38.
-
(1994)
Journal of Marketing
, vol.58
, Issue.3
, pp. 20-38
-
-
Morgan, R.M.1
Hunt, S.D.2
-
62
-
-
0344771546
-
Dealing with inherent variability: The difference between manufacturing and service
-
Morris, B. and Johnson, R. (1987), "Dealing with inherent variability: the difference between manufacturing and service", International Journal of Operations & Production Management, Vol. 7 No. 4, pp. 13-22.
-
(1987)
International Journal of Operations & Production Management
, vol.7
, Issue.4
, pp. 13-22
-
-
Morris, B.1
Johnson, R.2
-
63
-
-
6944222988
-
Technology threatens sector's profits, companies need to shift business to service, upgrade sales
-
7 February
-
Mulholland, D. (2000), "Technology threatens sector's profits, companies need to shift business to service, upgrade sales", Defence News, 7 February.
-
(2000)
Defence News
-
-
Mulholland, D.1
-
64
-
-
0038245167
-
Managing the transition from products to services
-
Oliva, R. and Kallenberg, R. (2003), "Managing the transition from products to services", International Journal of Service Industry Management, Vol. 14 No. 2, pp. 1-10.
-
(2003)
International Journal of Service Industry Management
, vol.14
, Issue.2
, pp. 1-10
-
-
Oliva, R.1
Kallenberg, R.2
-
65
-
-
28244498503
-
Product service-systems and their impacts on sustainable development a multi-criteria evaluation for Austrian Companies
-
Oman, I. (2003), "Product service-systems and their impacts on sustainable development a multi-criteria evaluation for Austrian Companies", Frontiers.
-
(2003)
Frontiers
-
-
Oman, I.1
-
66
-
-
24744436584
-
Lean product development flow
-
Oppenheim, B. (2004), "Lean product development flow", Systems Engineering, Vol. 7 No. 4, pp. 352-74.
-
(2004)
Systems Engineering
, vol.7
, Issue.4
, pp. 352-374
-
-
Oppenheim, B.1
-
67
-
-
6944244263
-
GEC Alstom in career discussions
-
19 November
-
Owen, D. (1997), "GEC Alstom in career discussions", Financial Times, 19 November.
-
(1997)
Financial Times
-
-
Owen, D.1
-
68
-
-
0027569590
-
Strategy as stretch and leverage
-
Prahalad, C. and Hamel, G. (1993), "Strategy as stretch and leverage", Harvard Business Review, Vol. 71 No. 2, pp. 75-84.
-
(1993)
Harvard Business Review
, vol.71
, Issue.2
, pp. 75-84
-
-
Prahalad, C.1
Hamel, G.2
-
69
-
-
0025392767
-
Beyond products: Services - based strategy
-
March/April, pp
-
Quinn, J.B., Doorley, T.L. and Paquette, P.C. (1999), "Beyond products: services - based strategy", Harvard Business Review, March/April, pp. 58-67.
-
(1999)
Harvard Business Review
, pp. 58-67
-
-
Quinn, J.B.1
Doorley, T.L.2
Paquette, P.C.3
-
71
-
-
33846488533
-
Sustainability through servicizing
-
Rothenberg, S. (2007), "Sustainability through servicizing", MIT Sloan Management Review, Vol. 48 No. 2, pp. 83-91.
-
(2007)
MIT Sloan Management Review
, vol.48
, Issue.2
, pp. 83-91
-
-
Rothenberg, S.1
-
72
-
-
0000907211
-
Match supply and demand in service industries
-
November/December, pp
-
Sasser, E. (1997), "Match supply and demand in service industries", Harvard Business Review, November/December, pp. 133-40.
-
(1997)
Harvard Business Review
, pp. 133-140
-
-
Sasser, E.1
-
73
-
-
2442553030
-
Creating growth with services
-
Sawhney, M., Balasubramanian, S. and Krishnan, V.V. (2004), "Creating growth with services", MIT Sloan Management Review, Vol. 45 No. 2, pp. 34-43.
-
(2004)
MIT Sloan Management Review
, vol.45
, Issue.2
, pp. 34-43
-
-
Sawhney, M.1
Balasubramanian, S.2
Krishnan, V.V.3
-
76
-
-
84925981402
-
How to design a service
-
Shostack, G. (1982), "How to design a service", European Journal of Marketing, Vol. 16 No. 1, pp. 49-63.
-
(1982)
European Journal of Marketing
, vol.16
, Issue.1
, pp. 49-63
-
-
Shostack, G.1
-
77
-
-
0002705824
-
Breaking free from product marketing
-
Shostack, G.L. (1977), "Breaking free from product marketing", Journal of Marketing, Vol. 41 No. 2, pp. 73-80.
-
(1977)
Journal of Marketing
, vol.41
, Issue.2
, pp. 73-80
-
-
Shostack, G.L.1
-
78
-
-
0001936940
-
Towards a classification of service processes
-
Silvestro, R., Fitzgerald, L., Johnston, R. and Voss, C. (1992), "Towards a classification of service processes", International Journal of Service Industry Management, Vol. 3 No. 3, pp. 62-74.
-
(1992)
International Journal of Service Industry Management
, vol.3
, Issue.3
, pp. 62-74
-
-
Silvestro, R.1
Fitzgerald, L.2
Johnston, R.3
Voss, C.4
-
80
-
-
66249110221
-
Operations strategy: Will it ever realise its potential
-
Slack, N. (2005), "Operations strategy: will it ever realise its potential", Gestao and Producao, Vol. 12 No. 3, pp. 323-32.
-
(2005)
Gestao and Producao
, vol.12
, Issue.3
, pp. 323-332
-
-
Slack, N.1
-
81
-
-
0000378419
-
Configuring value for competitive advantage: On chains, shops and networks
-
Stabell, C. and Fjelstad, O. (1998), "Configuring value for competitive advantage: on chains, shops and networks", Strategic Management Journal, Vol. 19, pp. 413-37.
-
(1998)
Strategic Management Journal
, vol.19
, pp. 413-437
-
-
Stabell, C.1
Fjelstad, O.2
-
83
-
-
66249110584
-
Progress in marketing research
-
Taylor, M.D. (1936), "Progress in marketing research", Journal of Marketing, Vol. 1 No. 1, pp. 56-64.
-
(1936)
Journal of Marketing
, vol.1
, Issue.1
, pp. 56-64
-
-
Taylor, M.D.1
-
85
-
-
3242875379
-
Eight types of product service system; eight ways to sustainability? experiences from SUSPRONET
-
Tukker, A. (2004), "Eight types of product service system; eight ways to sustainability? experiences from SUSPRONET", Business Strategy and the Environment, Vol. 13, pp. 246-60.
-
(2004)
Business Strategy and the Environment
, vol.13
, pp. 246-260
-
-
Tukker, A.1
-
86
-
-
1642608922
-
Sensitization of business: Adding value by adding services
-
Vandermerwe, S. and Rada, J. (1988), "Sensitization of business: adding value by adding services", European Management Journal, Vol. 6 No. 4, pp. 314-24.
-
(1988)
European Management Journal
, vol.6
, Issue.4
, pp. 314-324
-
-
Vandermerwe, S.1
Rada, J.2
-
87
-
-
70349197385
-
European manufacturers shape up for services
-
Vandermerwe, S. and Rada, J. (1989), "European manufacturers shape up for services", Journal of Business Strategy, Vol. 10 No. 6, pp. 42-6.
-
(1989)
Journal of Business Strategy
, vol.10
, Issue.6
, pp. 42-46
-
-
Vandermerwe, S.1
Rada, J.2
-
88
-
-
1642587247
-
Evolving to a new dominant logic for marketing
-
Vargo, S. and Lusch, R. (2004), "Evolving to a new dominant logic for marketing", Journal of Marketing, Vol. 68, pp. 1-17.
-
(2004)
Journal of Marketing
, vol.68
, pp. 1-17
-
-
Vargo, S.1
Lusch, R.2
-
89
-
-
66249092209
-
Servitization in the automotive sector: Creating value and competitive advantage through service after sales
-
Kluwer Publishers, Boston, MA, pp
-
Verstrepen, S., Deschoolmeester, D. and van den, R. (1999), "Servitization in the automotive sector: creating value and competitive advantage through service after sales", Global Production Management, Kluwer Publishers, Boston, MA, pp. 538-45.
-
(1999)
Global Production Management
, pp. 538-545
-
-
Verstrepen, S.1
Deschoolmeester, D.2
van den, R.3
-
91
-
-
0036017711
-
Case research in operations management
-
Voss, C., Tsikriktsis, N. and Frohlich, M. (2002), "Case research in operations management", International Journal of Operations & Production Management, Vol. 22 No. 2, pp. 195-219.
-
(2002)
International Journal of Operations & Production Management
, vol.22
, Issue.2
, pp. 195-219
-
-
Voss, C.1
Tsikriktsis, N.2
Frohlich, M.3
-
93
-
-
66249128866
-
-
White, A., Stoughton, M. and Feng, L. (1999), Servicizing: The Quiet Transition to Extended Product Responsibility, Tellus Institute, Boston, MA (Submitted to: U.S.E.P.A. Office of Solid Waste).
-
White, A., Stoughton, M. and Feng, L. (1999), Servicizing: The Quiet Transition to Extended Product Responsibility, Tellus Institute, Boston, MA (Submitted to: U.S.E.P.A. Office of Solid Waste).
-
-
-
-
94
-
-
33746534395
-
Developing integrated solutions: The importance of relationships within the network
-
Windahl, C. and Lakemond, N. (2006), "Developing integrated solutions: the importance of relationships within the network", Industrial Marketing Management, Vol. 35 No. 7, pp. 806-18.
-
(2006)
Industrial Marketing Management
, vol.35
, Issue.7
, pp. 806-818
-
-
Windahl, C.1
Lakemond, N.2
-
95
-
-
84986078083
-
Manufacturing firms and integrated solutions: Characteristics and implications
-
Windahl, C., Andersson, P., Berggren, C. and Nehler, C. (2004), "Manufacturing firms and integrated solutions: characteristics and implications", European Journal of Innovation Management, Vol. 7 No. 3, pp. 218-28.
-
(2004)
European Journal of Innovation Management
, vol.7
, Issue.3
, pp. 218-228
-
-
Windahl, C.1
Andersson, P.2
Berggren, C.3
Nehler, C.4
-
96
-
-
0001571885
-
Go downstream: The new profit imperative in manufacturing
-
Wise, R. and Baumgartner, P. (1999), "Go downstream: the new profit imperative in manufacturing", Harvard Business Review, Vol. 77 No. 5, pp. 133-41.
-
(1999)
Harvard Business Review
, vol.77
, Issue.5
, pp. 133-141
-
-
Wise, R.1
Baumgartner, P.2
-
97
-
-
0003463029
-
-
Maxwell MacMillan International, New York, NY
-
Womack, J., Jones, E. and Roos, D. (1990), The Machine that Changed the World, Maxwell MacMillan International, New York, NY.
-
(1990)
The Machine that Changed the World
-
-
Womack, J.1
Jones, E.2
Roos, D.3
-
98
-
-
66249098439
-
PSS in the consumer goods industry
-
PhD thesis, Cambridge University, Cambridge
-
Wong, M. (2004), "PSS in the consumer goods industry", PhD thesis, Cambridge University, Cambridge.
-
(2004)
-
-
Wong, M.1
-
100
-
-
0002809748
-
Capturing the value of supplementary services
-
January/February, pp
-
Anderson, J. and Narus, J. (1995), "Capturing the value of supplementary services", Harvard Business Review, January/February, pp. 75-83.
-
(1995)
Harvard Business Review
, pp. 75-83
-
-
Anderson, J.1
Narus, J.2
-
101
-
-
34648865613
-
Challenges for going downstream
-
Auramo, J. and Ala-Risku, T. (2005), "Challenges for going downstream", International Journal of Logistics: Research and Applications, Vol. 8 No. 4, pp. 333-45.
-
(2005)
International Journal of Logistics: Research and Applications
, vol.8
, Issue.4
, pp. 333-345
-
-
Auramo, J.1
Ala-Risku, T.2
-
102
-
-
85086614049
-
IVHM (Integrated Vehicle Health Management) techniques for future space vehicles
-
Salt Lake City, UT, July 8-11
-
Baroth, E., Powers, W.T., Fox, J., Prosser, B., Pallix, J., Schweikard, K. and Zakrajsek, J. (2001), "IVHM (Integrated Vehicle Health Management) techniques for future space vehicles", Proceedings of the AIAA 37th Joint Propulsion Conference and Exhibit, Salt Lake City, UT, July 8-11.
-
(2001)
Proceedings of the AIAA 37th Joint Propulsion Conference and Exhibit
-
-
Baroth, E.1
Powers, W.T.2
Fox, J.3
Prosser, B.4
Pallix, J.5
Schweikard, K.6
Zakrajsek, J.7
-
103
-
-
77950458706
-
Use of integrated vehicle health management in the field of commercial aviation
-
November
-
Bird, G., Christensen, M., Lutz, D. and Scandura, P.A. (2005), "Use of integrated vehicle health management in the field of commercial aviation", NASA First International forum on Integrated System Health Engineering and Management in Aerospace, November.
-
(2005)
NASA First International forum on Integrated System Health Engineering and Management in Aerospace
-
-
Bird, G.1
Christensen, M.2
Lutz, D.3
Scandura, P.A.4
-
105
-
-
33646748953
-
Winning in the Aftermarket
-
Cohen, M., Agrawal, N. and Agrawal, V. (2006), "Winning in the Aftermarket", Harvard Business Review, Vol. 84 No. 5, pp. 129-38.
-
(2006)
Harvard Business Review
, vol.84
, Issue.5
, pp. 129-138
-
-
Cohen, M.1
Agrawal, N.2
Agrawal, V.3
-
106
-
-
34047248725
-
An operations management view of the service and goods mix
-
Correa, H., Ellram, L., Scavarda, A. and Cooper, M.C. (2007), "An operations management view of the service and goods mix", International Journal of Operations & Production Management, Vol. 27 No. 5, pp. 444-63.
-
(2007)
International Journal of Operations & Production Management
, vol.27
, Issue.5
, pp. 444-463
-
-
Correa, H.1
Ellram, L.2
Scavarda, A.3
Cooper, M.C.4
-
107
-
-
0034431822
-
Impact of integrated vehicle health management (IVHM) technologies on ground operations for reusable launch vehicles (RLVs) and spacecrafts
-
Fox, J. and Glass, B. (2000), "Impact of integrated vehicle health management (IVHM) technologies on ground operations for reusable launch vehicles (RLVs) and spacecrafts", LEEE Proceedings of Aerospace Conference.
-
(2000)
LEEE Proceedings of Aerospace Conference
-
-
Fox, J.1
Glass, B.2
-
108
-
-
32644481237
-
-
UMIST Internal Publication, Manchester
-
Howells, J. (2000), Innovation and Services, UMIST Internal Publication, Manchester.
-
(2000)
Innovation and Services
-
-
Howells, J.1
-
109
-
-
33244498161
-
Value creation through service offers
-
Malleret, V. (2006), "Value creation through service offers", European Management Journal, Vol. 24 No. 1, pp. 106-16.
-
(2006)
European Management Journal
, vol.24
, Issue.1
, pp. 106-116
-
-
Malleret, V.1
-
110
-
-
0012909322
-
Product services: From a service supporting the product to service supporting the client
-
Mathieu, V. (2001a), "Product services: from a service supporting the product to service supporting the client", Journal of Business and Industrial Marketing, Vol. 16 No. 1, pp. 39-58.
-
(2001)
Journal of Business and Industrial Marketing
, vol.16
, Issue.1
, pp. 39-58
-
-
Mathieu, V.1
-
111
-
-
0035599831
-
Service strategies within the manufacturing sector: Benefits, costs and partnership
-
Mathieu, V. (2001b), "Service strategies within the manufacturing sector: benefits, costs and partnership", International Journal of Service Industry Management, Vol. 12 No. 5, pp. 451-75.
-
(2001)
International Journal of Service Industry Management
, vol.12
, Issue.5
, pp. 451-475
-
-
Mathieu, V.1
-
112
-
-
0003743782
-
-
3rd ed, Sage, Thousand Oaks, CA
-
Pattern, M.Q. (2002), Qualitative Research and Evaluation Methods, 3rd ed., Sage, Thousand Oaks, CA.
-
(2002)
Qualitative Research and Evaluation Methods
-
-
Pattern, M.Q.1
-
115
-
-
66249120620
-
Patterns of 'sensitization': Beyond products and services
-
Cambridge University, London
-
Slack, N. (2005), "Patterns of 'sensitization': beyond products and services", Institute for Manufacturing, Cambridge University, London.
-
(2005)
Institute for Manufacturing
-
-
Slack, N.1
|