Service quality attributes determine improvement priority

TQM Magazine

Volumn 19, Issue 2, 2007, Pages 162-175

  Chen, Shun Hsing ^a,b   Yang, Ching Chow ^a   Lin, Wen Tsann ^a,c   Yeh, Tsu Ming ^a  

^a CHUNG YUAN CHRISTIAN UNIVERSITY   (Taiwan)

^b CHIN MIN INSTITUTE OF TECHNOLOGY   (Taiwan)

^c NATIONAL CHIN YI UNIVERSITY OF TECHNOLOGY   (Taiwan)

Author keywords

Customer services quality; Performance management; Quality improvement

Indexed keywords

CUSTOMER SATISFACTION; MATHEMATICAL MODELS; OPTIMIZATION; QUALITY CONTROL; TOTAL QUALITY MANAGEMENT;

CUSTOMER SERVICES QUALITY; PERFORMANCE MANAGEMENT; QUALITY IMPROVEMENT; QUALITY LOSS FUNCTION (QLF);

INDUSTRIAL MANAGEMENT;

EID: 33847282848     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780710730005     Document Type: Article

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