Got Support? The Impact of Supportive Work Practices on the Perceptions, Motivation, and Behavior of Customer-Contact Employees

Cornell Hospitality Quarterly

Volumn 54, Issue 2, 2013, Pages 161-173

  Michel, John W ^a,b   Kavanagh, Michael J ^c   Tracey, J Bruce ^d  

^a LOYOLA UNIVERSITY MARYLAND   (United States)

^b TOWSON UNIVERSITY   (United States)

^c STATE UNIVERSITY OF NEW YORK   (United States)

^d Cornell University ^*  (United States)

Author keywords

motivation; performance; retention; service climate

Indexed keywords

EID: 84875601451     PISSN: 19389655     EISSN: None     Source Type: Journal    
DOI: 10.1177/1938965512454595     Document Type: Article

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