A model of student involvement in the quality assurance system at institutional level

Quality Assurance in Education

Volumn 21, Issue 2, 2013, Pages 162-198

  Elassy, Noha ^a  

^a SUEZ CANAL UNIVERSITY   (Egypt)

Author keywords

Higher education institutions; Model; Quality assurance; Service quality assurance; Student involvement; Students

Indexed keywords

EID: 84875577470     PISSN: 09684883     EISSN: None     Source Type: Journal    
DOI: 10.1108/09684881311310692     Document Type: Article

References (99)

1. Abaspahic, H. (2005), "Model of adequate student participation in the decision making process and in quality assurance at Sarajevo University", Central European University, Center for Policy Studies, Open Society Fund, and Bosnia and Herzegovina, available at:http://74.125.155.132/scholar?q=cach:31063G4fBuwJ:scholar.google.com/&hl=en& (accessed 22 February 2010).
2. Alaniska, H. (2006), "Student participation in quality assurance in Finland" in Alaniska, H., Cadina, E.A. and Bohrer, J. (Eds.), Student Involvement in the Processes of Quality Assurance Agencies, European Association for Quality Assurance in Higher Education, Helsinki, pp. 12-15.
3. Arnstein, S.R. (1969), "A ladder of citizen participation" in Journal of the American Planning Association, Vol. 35, No. 4, pp. 216-24.
4. Astin, A.W. (1999), "Student involvement: a developmental theory for higher education" in Journal of College Student Development. Developmental Theory, Vol. 40, No. 5, pp. 518-29.
5. Bailey, K., Grossardt, T. (2007), "Addressing the Arnstein gap: improving public confidence in transportation planning and design through structured public involvement (SPI)" in Herausgeber, M.S. (Ed.), pp. 337-41, Sustainable Solutions for the Information Society, 11th International Conference on Urban Planning and Spatial Development for the Information Society, Vienna, 13-16 February 2006, CORP and Geo Multimedia 06.
6. Bastick, T. (2001), "Improving the quality of tertiary education through student evaluation of teaching" in pp. 1-6, The Annual Meeting of the Joint Committee for Tertiary Education, April 2001, Kingston, Jamaica.
7. Biggs, J. (2001), "The reflective institution: assuring and enhancing the quality of teaching and learning" in Higher Education, Vol. 41, pp. 221-38.
8. Boddy, D., Paton, R. (1998), Management: An Introduction, Prentice Hall Europe, London.
9. Boland, J.A. (2005), "Student participation in shared governance: a means of advancing democratic values?" in Tertiary Education and Management, Vol. 11, pp. 199-217.
10. Brandon, P., Wang, Z., Heck, R. (1994), "Teacher involvement in school-conducted needs assessments: issues of decision-making process and validity" in Evaluation Review, Vol. 18, pp. 458-71.
11. Brenders, D.A., Hope, P., Ninnan, A. (1999), "A systematic, student-centered study of university service" in Research in Higher Education, Vol. 40, No. 6, pp. 665-85.
12. Brennan, J., Williams, R. (2003), "Collecting and using student feedback on quality and standards of learning and teaching in higher education", A Report to HEFCE by the Center for Higher Education Research and Information (Open University), NOP Research Group and SQW Led, The Open University, NOP and SQW, London.
13. Brennan, J., Williams, R. (2004), Collecting and Using Student Feedback: A Guide to Good Practice, Learning and Teaching Support Network, York.
14. Bridges, E. (1967), "A model for shared decision making in the school principalship" in Educational Administration Quarterly, Vol. 3, pp. 49-57.
15. Byrne, M., Flood, B. (2003), "Assessing the teaching quality of accounting programme: an evaluation of the course experience questionnaire" in Assessment and Evaluation in Higher Education, Vol. 28, No. 2, pp. 135-45.
16. Cadina, E.A. (2006), "Student involvement in quality assurance agency processes: the Catalan experience" in Alaniska, H., Cadina, E.A. and Bohrer, J. (Eds.), Student Involvement in the Processes of Quality Assurance Agencies, ENQA, Helsinki, pp. 16-22.
17. Coates, H. (2005), "Managing survey engagement to improve quality assurance" in pp. 1-14, paper presented at the Australian University Quality Forum.
18. Cockburn, D. (2005), Report of the Higher Education Mapping Exercise of Student Involvement in Quality Assurance and Enhancement Processes, SPARQS, Edinburgh.
19. Cumming, J.F. (2001), "Engaging stakeholders in corporate accountability programmes: a cross-sector analysis of UK and transnational experience" in Business Ethics: A European Review, Vol. 10, No. 1, pp. 45-52.
20. Cummings, T.J., Worley, C.G. (2009), Organization Development and Change, 9th ed., South-Western Cengage Learning, Mason, OH.
21. Dearlove, R. (2006), "Student involvement in external quality assurance: results of a preliminary survey" in Alaniska, H., Cadina, E.A. and Bohrer, J. (Eds.), Student Involvement in the Processes of Quality Assurance Agencies, ENQA, Helsinki, pp. 32-40.
22. Dew, J.R., Nearing, M.M. (2004), Continuous Quality Improvement in Higher Education, 1st ed., Greenwood Publishing Group, Westport, CT.
23. Duke, D., Showers, B., Imber, M. (1980), "Teachers and shared decision making: the cost and benefits of involvement" in Educational Administration Quarterly, Vol. 16, pp. 93-106.
24. Elassy, N. (2012), "Student involvement in the quality assurance process in the higher education institutions", unpublished PhD, University of Aberdeen, Aberdeen.
25. ENQA (2006), "ENQA questionnaire on student involvement" in Alaniska, H., Cadina, E.A. and Bohrer, J. (Eds.), Student Involvement in the Processes of Quality Assurance Agencies, European Association for Quality Assurance in Higher Education, Helsinki, pp. 45-7.
26. ESU (2008), Towards 2020: A Student-Centred Bologna Process, European Students' Union, Bruxelles.
27. Exeter, D.J., Ameratunga, S., Ratima, M., Morton, S., Dickson, M., Hus, D., Jackson, R. (2010), "Student engagement in very large classes: the teachers' perspective" in Studies in Higher Education, Vol. 35, No. 7, pp. 761-75.
28. Froestad, W., Bakken, P. (2004), Student Involvement in Quality Assessments of Higher Education in the Nordic Countries, Nordic Quality Assurance Network in Higher Education, Helsinki.
29. Glew, D., O'Leary-Kelly, A., Griffin, R., Van Fleet, D. (1995), "Participation in organizations: a preview of issues and proposed framework for future analysis" in Journal of Management, Vol. 21, No. 3, pp. 395-421.
30. Green, A.O., Clarke, L.H. (2003), "A typology of stakeholder participation for company environmental decision-making" in Business Strategy and the Environment, Vol. 12, pp. 292-9.
31. Gvaramadze, I. (2011), "Student engagement in the Scottish Quality Enhancement Framework" in Quality in Higher Education, Vol. 17, No. 1, pp. 19-36.
32. Haakstad, J. (2005), "Quality audit in Norway", available at: www.nokut.no/graphics/NOKUT/Artikkelbibotek/General/Foredrag/Haakstad_NOKUTs_quality_audits.pdf (accessed 17 August 2008).
33. Hart, R. (2008), "Ladder of participation, the free-child project", available at: www.freechild.org/ladder.htm (accessed 20 May 2009).
34. Harvey, L. (2003), "Student feedback" in Quality in Higher Education, Vol. 9, No. 1, pp. 3-20.
35. Haugland, O. (2006), "The quality assurance system in higher education in Norway" in Handbuch Qualitat in Studium und Lehre, NOKUT, Norway, pp. 1-24.
36. Helle, E. (2009), "Student involvement in the work of ENQA and of its member agencies" in pp. 1-4, INQAAHE Conference in Abu Dhabi, United Arab Emirates, 30 March-2 April 2009, The International Network for Quality Assurance Agencies in Higher Education.
37. Henriksen, H.J., Refsgaard, J., Hojberg, A., Ferrand, N., Gijsbers, P., Scholten, H. (2009), "Harmonised principles for public participation in quality assurance of integrated water resources modelling" in Water Resource Manage, Vol. 23, pp. 2539-54.
38. IPSOS MORI (2011), "The national student survey", available at: www.thestudentsurvey.com (accessed 9 February 2011).
39. Jackson, L.S. (2001), "Contemporary public involvement: toward a strategic approach" in Local Environment, Vol. 6, No. 2, pp. 135-47.
40. Kanagaretnam, K., Mathieu, R., Thevaranjan, A. (2003), "An economic analysis of the use of student evaluation: implications for universities" in Managerial and Decision Economics, Vol. 24, No. 1, pp. 1-13.
41. Krause, K.L., Coates, H. (2008), "Student engagement in first-year university" in Assessment and Evaluation in Higher Education, Vol. 33, No. 5, pp. 493-505.
42. Kuh, D., Umbach, P. (2004), "College and character: insights from the national survey of student engagement" in New Directions for Institutional Research, Vol. 122, pp. 37-54.
43. Lawrence, A. (2006), "'No personal motive?' Volunteers, biodiversity, and the false dichotomies of participation" in Ethics, Place and Environment, Vol. 9, No. 3, pp. 279-98.
44. Leckey, J., Neill, N. (2001), "Quantifying quality: the importance of student feedback" in Quality in Higher Education, Vol. 7, No. 1, pp. 19-32.
45. Little, B., Locke, W., Scesa, A., Williams, R. (2009), Report to HEFCE on Student Engagement, Center for Higher Education Research and Information, The Open University, London.
46. Liu, S. (2009), "Study of the impacts of the quality assessment of undergraduate education policy in China: students' perceptions" in pp. 1-17, INQAAHE Conference in Abu Dhabi, United Arab Emirates, 30 March- 2 April 2009, The International Network for Quality Assurance Agencies in Higher Education.
47. Lizzio, A., Wilson, K. (2009), "Student participation in university governance: the role conceptions and sense of efficacy of student representatives on departmental committees" in Studies in Higher Education, Vol. 34, No. 1, pp. 69-84.
48. McInnis, C. (1997), "Defining and assessing the student experience in the quality management process" in Tertiary Education and Management, Vol. 3, No. 1, pp. 63-71.
49. McInnis, C. (2003), "New realities of the student experience: how should universities respond?" in pp. 1-21, 25th Annual Conference, European Association for Institutional Research, Limerick, 24-27 August 2003.
50. Menon, M.E. (2005), "Students' views regarding their participation in university governance: implications for distributed leadership in higher education" in Tertiary Education and Management, Vol. 11, No. 2, pp. 167-82.
51. Michener, V. (1998), "The participatory approach: contradiction and co-option in Burkina Faso" in World Development, Vol. 26, No. 12, pp. 2105-18.
52. Miles, J.M. (2010), "Why we lead: reflections of female student government presidents", available at: http://eric.ed.gov/ (accessed 20 April 2011).
53. Miller, M.T., Nadler, D.P. (2009), "Communication apprehension levels of student governance leaders", available at: http://eric.ed.gov/ (accessed 20 April 2011).
54. Moitus, S. (2004), Nordic Project on Student Involvement: The Finnish Report, Finnish Higher Education Evaluation Council, Helsinki.
55. NAAC (2007), Feedback and Participation Case Presentations, The National Assessment and Accreditation Council, Bangalore.
56. Nair, C.S., Adams, P., Mertova, P. (2008), "Student engagement: the key to improving survey response rates" in Quality in Higher Education, Vol. 14, No. 3, pp. 225-32.
57. NUS (2008), "Institutional audits in England, Wales and Northern Ireland" in Quality Matters for Students, pp. 1-18, (qm/08/01).
58. NUS (2009a), Higher Education Handbook, National Union of Students and University and College Union, London.
59. NUS (2009b), "Internal quality assurance: involving students in periodic review" in Quality Matters for Students, pp. 1-14, (qms/09/01).
60. OAQ (2007), "Annual report 2007", Center of Accreditation and Quality Assurance of the Swiss Universities.
61. Palomares, F. (2011), "Consequences of the student participation in quality assurance" in pp. 1-22, Future of Higher Education Bologna Process Researchers' Conference, Bucharest (Romania), 18 October 2011, European Students' Union.
62. Persson, A. (2003), Student Participation in the Governance of Higher Education in Europe, A Council of Europe Survey, Steering Committee on Higher Education and Research, Working Party on the Bologna Process, Council of Europe, Strasbourg.
63. Plantan, F. (2002), Universities as Sites of Citizenship and Civic Responsibility, Final General Report, Steering Committee for Higher Education and Research, CD-ESR, Council of Europe, Strasbourg.
64. QAA (2000), Handbook for Academic Review, The Quality Assurance Agency for Higher Education, Gloucester.
65. QAA (2002), Handbook for Institutional Audit: England, The Quality Assurance Agency for Higher Education, Nottinghamshire.
66. QAA (2006a), QAA Strategic Plan 2003-05: Report on Achievements, The Quality Assurance Agency of Higher Education, Nottinghamshire.
67. QAA (2006b), Strategic Plan 2006-11, The Quality Assurance Agency for Higher Education, Gloucester.
68. QAA (2007), Learning from ELIR 2003-06, Managing Assurance and Enhancement: Evolution and Progression an Interim Report, Sharing Good Practice, The Quality Assurance Agency for Higher Education, Nottinghamshire.
69. QAA (2008a), Handbook for Enhancement-Led Institutional Review: Scotland, 2nd ed., The Quality Assurance Agency for Higher Education, Nottinghamshire.
70. QAA (2008b), Student Membership of Audit and Review Teams: Feedback from Student Observers and Audit Team Members, The Quality Assurance Agency for Higher Education, Nottinghamshire.
71. QAA (2008c), Student Membership of Audit and Review Teams: Learning from Periodic Review, The Quality Assurance Agency for Higher Education, Nottinghamshire.
72. QAA (2009a), Institutional Audit Consultation Proposed Changes to the Institutional Audit Process, The Quality Assurance Agency for Higher Education, Gloucester.
73. QAA (2009b), Integrated Quality and Enhancement Review: Student Engagement, Information Bulletin 2010, The Quality Assurance Agency for Higher Education, Gloucester.
74. QAA (2009c), Learning from ELIR 2003-07, Emerging Approaches to Institution-Led Quality Review at the Subject Level: Combining Assurance with Enhancement, Sharing Good Practice, The Quality Assurance Agency for Higher Education, Gloucester.
75. QAA (2009d), Learning from ELIR 2003-07: Emerging Approaches to Student Engagement in Quality Assurance and Enhancement, The Quality Assurance Agency for Higher Education, Gloucester.
76. QAA (2009e), Outcomes from Institutional Audit Student Representation and Feedback Arrangements, Sharing Good Practice, The Quality Assurance Agency for Higher Education, Gloucester.
77. QAA (2009f), Universities Scotland Teaching Quality Forum Project, Good Practice in Internal Subject Review, Sharing Good Practice, The Quality Assurance Agency for Higher Education, Gloucester.
78. QAA (2009g), Universities Scotland Teaching Quality Forum Project: Good Practice in Reflective Analysis when Preparing for Enhancement-Led Institutional Review, Sharing Good Practice, The Quality Assurance Agency for Higher Education, Gloucester.
79. QAA (2010), "Enhancement-led institutional review: a student guide to getting involved", available at: www.qaa.ac.uk/students/guides/elirstudentrepguide.asp (accessed 17 December 2010).
80. QAA (2011), Outcomes from Institutional Audit: 2007-09, The Quality Assurance Agency for Higher Education, Gloucester.
81. Robinson, C., Taylor, C. (2007), "Theorizing student voice: values and perspectives" in Improving Schools, Vol. 10, No. 1, pp. 5-17.
82. Rush, D., Hart, M. (2005), "Involving students more effectively in quality assurance processes: a literature review for the Quality in Business Education project" in Quality in Business Education, pp. 1-10.
83. Ryan, J.F. (2005), "Institutional expenditures and student engagement: a role for financial resources in enhancing student learning and development?" in Research in Higher Education, Vol. 46, No. 2, pp. 235-49.
84. Saunders, M., Trowler, P., Jones, C., Machell, J., Williams, S., Lent, N., Allaway, D., Spencer, A. (2004), First Annual Report of the Evaluation of the SHEFC Quality Enhancement Framework to its QEF Evaluation Steering Committee, Annex A, Lancaster University and Open University, Lancaster.
85. Schneijderberg, C., Kuhn, M. (2009), "Training of students as experts for external quality assurance, the Swiss experience" in Bollaert, L., Carapinha, B. and Curvale, B. (Eds.), Trends in Quality Assurance, A Selection of Papers from the 3rd European Quality Assurance Forum, Corvinus University, Budapest, pp. 62-71, 20-22 Nov. 2008, European University Association.
86. Shah, M., Nair, C.S. (2006), "Translating student voice into action: a case study at two Australian universities", paper presented at the 5th Annual AUQF Conference, Perth, Australia, 5-7 July 2006, available at: www.auqa.edu.au/auqf/pastfora/2006/program/index.htm (accessed 27 November 2010).
87. Shanahan, P., Gelber, R. (2004), "Quality in university student administration: stakeholder conceptions" in Quality Assurance in Education, Vol. 12, No. 4, pp. 166-74.
88. Simpson, P.M., Siguaw, J.A. (2000), "Student evaluation of teaching: an exploratory study of the faculty response" in Journal of Marketing Education, Vol. 22, No. 3, pp. 199-213.
89. SPARQS (2004), "Briefing note 7: what is meant by student involvement?", available at: www.sparqs.org.uk/upload/documents/HEBriefingNote7.pdf (accessed 21 September 2008).
90. Tritter, J.Q., McCallum, A. (2006), "The snakes and ladders of user involvement: moving beyond Arnstein" in Health Policy, Vol. 76, pp. 156-68.
91. Videira, N., Antunes, P., Santos, R., Lobo, G. (2006), "Public and stakeholder participation in European water policy: a critical review of project evaluation processes" in European Environment, Vol. 16, pp. 19-31.
92. Walker, L., Logan, A. (2008), "Learner engagement: a review of learner voice initiatives across the UK's education sectors", available at: www.futurelab.org.uk/resources/documents/other_research_reports/Learner_Engagement.pdf (accessed 27 November 2010).
93. Watson, J., Hill, A. (1993), A Dictionary of Communication and Media Studies, 3rd ed., Edward Arnold, London.
94. Wiberg, L.K. (2006), "The role of students in the external review of QA agencies: a comparative reflection with the external review of higher education institutions" in Alaniska, H., Cadina, E. and Bohrer, J (Eds.), Student Involvement in the Processes of Quality Assurance Agencies, European Association for Quality Assurance in Higher Education (ENQA), Helsinki, pp. 8-11.
95. Widemann, P., Femers, S. (1993), "Public participation in waste management decision making: analysis and management of conflicts" in Journal of Hazardous Materials, Vol. 33, pp. 355-68.
96. Wilcox, D. (1994), The Guide to Effective Participation, Delta Press, Brighton.
97. Williams, J., Ansfield, G.C. (2007), "Fitness for purpose? National and institutional approaches to publicising the student voice" in Quality in Higher Education, Vol. 13, No. 2, p. 159.
98. York Consulting (2006), Study of the Extent and Effectiveness of Existing Student Representation Structures within Higher Education Institutions Across Wales, Higher Education Funding Council for Wales (HEFCW), Cardiff.
99. Zhao, C., Kuh, G. (2004), "Adding value: learning communities and student engagement" in Research in Higher Education, Vol. 45, No. 2, pp. 115-38.