Defining and assessing the student experience in the quality management process

Tertiary Education and Management

Volumn 3, Issue 1, 1997, Pages 63-71

  McLnnis, Craig ^a  

^a UNIVERSITY OF MELBOURNE   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 53249103595     PISSN: 13583883     EISSN: 15731936     Source Type: Journal    
DOI: 10.1080/13583883.1997.9966908     Document Type: Article

References (22)

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3. Committee for Quality Assurance in Higher Education (1995) A Report on Good Practice in Higher Education. CQAHE. Canberra: AGPS.
4. El-Khawas, E. (1995) Campus trends. Washington: American Council on Education.
5. Graduate Careers Council of Australia (1996) Graduates’ course perceptions report.’ Media release. Graduate Careers Council, 23 April.
6. Green, D. (1994) ‘Measuring student satisfaction: a method of improving the quality of the student’s experience.’ In Susanne Haselgrove (ed) The Student Experience. Buckingham: Society for Higher Education Research/Open University Press.
7. Linke, R. (1991) Performance Indicators in Higher Education: Report of a Trial Evaluation Study Commissioned by the Commonwealth Department of Employment, Education and Training. Canberra: AGPS.
8. Magin, D. (1990) Issues Relating to the Use of the CEQas a Performance Indicator. HERDSA Annual Conference, Griffith University.
9. Mclnnis, C. (1992) Quality in the First Year Experience. Parkville: Centre for the Study of Higher Education, University of Melbourne.
10. Mclnnis, C. and James, R. (1995) First Year on the Crowded Campus: Diversity in the Initial Experiences of Australian Undergraduates. Canberra: AGPS.
11. Ramsden, P. (1991a) Performance Indicators in Higher Education. Canberra: DEET.
12. Ramsden, P. (1991b) ‘A performance indicator of teaching quality in higher education: The course experience questionnaire.’ Studies in Higher Education 16,2.
13. Ramsden, P. (1992) Learning to Teach in Higher Education. London: Routledge.
14. Richardson, J. (1996) The Australian, 24 April.
15. Sharpe, S. (1995) ‘The quality of teaching and learning in higher education: evaluating the evidence.’ Higher Education Quarterly 49, 4.
16. Vanstone, A. (1996) Higher Education Budget Statement, 9 August Canberra: Australian Government.
17. Yorke, M. (1996) ‘Shouldn’t quality be enhanced, rather than assessed?’ Tertiary Education and Management, 1.
18. Ainley, J. and Long, M. (1994) The Course Experience Survey of 1992 Graduates. Canberra: AGPS.
19. Hoare, D. (1995) Higher Education Management Review. Canberra: AGPS.
20. Mclnnis, C., James, R. and Beattie K. (1995) Enhancing the First Year Experience. Parkville: Centre for the Study of Higher Education, University of Melbourne.
21. Treloar, D. (1994) The Course Experience Questionnaire: Appreciation and Critique. Perth: University of Western Australia.
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