The effects of specific job satisfaction facets on customer perceptions of service quality: An employee-level analysis

Journal of Business Research

Volumn 58, Issue 10, 2005, Pages 1330-1339

  Snipes, Robin L ^a   Oswald, Sharon L ^b   LaTour, Michael ^c   Armenakis, Achilles A ^b  

^a University System of Georgia   (United States)

^b AUBURN UNIVERSITY   (United States)

^c UNIVERSITY OF NEVADA   (United States)

Author keywords

Customer satisfaction; Employee empowerment; Employee job satisfaction; Job facet satisfaction; Service quality; Services management

Indexed keywords

EID: 23944469608     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2004.03.007     Document Type: Article

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