How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence

European Journal of Work and Organizational Psychology

Volumn 22, Issue 1, 2013, Pages 42-55

  Gracia, Esther ^a   Salanova, Marisa ^b   Grau, Rosa ^b   Cifre, Eva ^b  

^a UNIVERSITY OF VALENCIA   (Spain)

^b UNIVERSITAT JAUME I   (Spain)

Author keywords

Collective work engagement; Organizational facilitators; Relational service competence; Service quality

Indexed keywords

EID: 84872581281     PISSN: 1359432X     EISSN: 14640643     Source Type: Journal    
DOI: 10.1080/1359432X.2011.628793     Document Type: Article

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