Shared ethnicity effects on service encounters: A study across three U.S. subcultures

Journal of Business Research

Volumn 66, Issue 3, 2013, Pages 314-320

  Montoya, Detra Y ^a   Briggs, Elten ^b  

^a UNIVERSITY OF WASHINGTON   (United States)

^b UNIVERSITY OF TEXAS AT ARLINGTON   (United States)

Author keywords

Ethnicity; Resource exchange theory; Shared ethnicity; Social identity theory

Indexed keywords

EID: 84872423430     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2011.08.011     Document Type: Article

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