Service quality, word of mouth and trust: Drivers to achieve patient satisfaction

Scientific Research and Essays

Volumn 5, Issue 17, 2010, Pages 2457-2462

  Shabbir, Shahbaz ^a   Kaufmann, Hans Ruediger ^b   Shehzad, Mudassar ^c  

^a Institute of Information Technology   (Pakistan)

^b UNIVERSITY OF NICOSIA   (Cyprus)

^c INTERNATIONAL ISLAMIC UNIVERSITY   (Pakistan)

Author keywords

Hospital; Pakistan; Patient satisfaction; Service quality; Trust; Word of mouth

Indexed keywords

EID: 78049519293     PISSN: None     EISSN: 19922248     Source Type: Journal    
DOI: None     Document Type: Article

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