Control and Dignity in Professional, Manual and Service-Sector Employment

Organization Studies

Volumn 33, Issue 10, 2012, Pages 1383-1406

  Crowley, Martha ^a  

^a NORTH CAROLINA STATE UNIVERSITY   (United States)

Author keywords

abuse; alienation; autonomy; dignity; employment; jobs; labor process; manual; professional; service; stress; work

Indexed keywords

EID: 84867935956     PISSN: 01708406     EISSN: 17413044     Source Type: Journal    
DOI: 10.1177/0170840612453529     Document Type: Article

References (89)

1. Ackroyd S.Organization contra organizations: Professions and organizational change in the United Kingdom.Organization Studies. 1996;17:599-621.
2. Ackroyd S.,Muzio D.The reconstructed professional firm explaining change in English legal practices.Organization Studies. 2007;28:729-747.
3. Adler P. S.,Borys B.Two types of bureaucracy: Enabling and coercive.Administrative Science Quarterly. 1996;41:61-89.
4. Alvesson M.,Sveningsson S.Good visions, bad micro-management and ugly ambiguity: Contradictions of (non-)leadership in a knowledge-intensive organization.Organization Studies. 2003;24:961-988.
5. Au K.,Cheung M. W. L.Intra-cultural variation and job autonomy in 42 countries.Organization Studies. 2004;25:1339-1362.
6. Austrin T.,West J.Skills and surveillance in casino gaming: Work, consumption and regulation.Work, Employment and Society. 2005;19:305-326.
7. Ball K.,Wilson D. C.Power, control and computer-based performance monitoring: Repertoires, resistance and subjectivities.Organization Studies. 2000;21:539-565.
8. Management, labour process and software development: Reality bytes. Barrett R., ed. London: Routledge; 2005:.
9. Beck N.,Kieser A.The complexity of rule systems, experience and organizational learning.Organization Studies. 2003;24:793-814.
10. Blauner R.Alienation and freedom: The factory worker and his industry. Chicago: University of Chicago Press; 1964:.
11. Boudens C. J.The story of work: A narrative analysis of workplace emotion.Organization Studies. 2005;26:1285-1306.
12. Braverman H.Labor and monopoly capital. New York: Monthly Review Press; 1974:.
13. Brivot M.Controls of knowledge production, sharing and use in bureaucratized professional service firms.Organization Studies. 2011;32:489-508.
14. Brooks I.Systemic exchange: Responsibility for angst.Organization Studies. 2003;24:125-141.
15. Brown A. D.,Lewis M. A.Identities, discipline and routines.Organization Studies. 2011;32:871-895.
16. Burawoy M.Manufacturing consent: Changes in the labor process under monopoly capitalism. Chicago: University of Chicago Press; 1979:.
17. Callaghan G.,Thompson P.'We recruit attitude': The selection and shaping of routine call centre labour.Journal of Management Studies. 2002;39:233-254.
18. Cappelli P.,Rogovsky N.Employee involvement and organizational citizenship: Implications for labor law reform and 'lean production.'.Industrial & Labor Relations Review. 1998;51:633-653.
19. Casey C.'Come, join our family': Discipline and integration in corporate organizational culture.Human Relations. 1999;52:155-178.
20. Courpasson D.Managerial strategies of domination: Power in soft bureaucracies.Organization Studies. 2000;21:141-161.
21. Crowley M.,Tope D.,Chamberlain L. J.,Hodson R.Neo-Taylorism at work: Occupational change in the post-Fordist era.Social Problems. 2010;57:421-447.
22. Davies M. W.Woman's place is at the typewriter: Office work and office workers 1870-1930. Philadelphia: Temple University Press; 1982:.
23. de la Cruz Déniz-Déniz M.,De Saá-Pérez P.A resource-based view of corporate responsiveness toward employees.Organization Studies. 2003;24:299-319.
24. Deery S.,Walsh J.,Guest D.Workplace aggression: The effects of harassment on job burnout and turnover intentions. Work Employment & Society. 2011;25:742-759.
25. Delbridge R.Extended review: The vitality of labour process analysis.Organization Studies. 2006;27:1209-1219.
26. Devinatz V. G.High-tech betrayal: Working and organizing on the shop floor. East Lansing: Michigan University Press; 1999:.
27. Diefenbach T.,Sillince J. A. A.Formal and informal hierarchy in different types of organization.Organization Studies. 2011;32:1515-1537.
28. Edwards P. K.,Whitston C.Industrial discipline, the control of attendance, and the subordination of labour: Towards an integrated analysis.Work, Employment and Society. 1989;3:1-28.
29. Edwards R.Contested terrain: The transformation of the workplace in the twentieth century. New York: Basic Books; 1979:.
30. Fine G. A.Kitchens: The culture of restaurant work. Chicago: University of Chicago Press; 1996:.
31. Foner N.The caregiving dilemma: Work in an American nursing home. Berkeley: University of California Press; 1994:.
32. Fraser J. A.White-collar sweatshop: The deterioration of work and its rewards in corporate America. New York: Norton & Company; 2001:.
33. Frenkel S. J.,Sanders K.Explaining variations in co-worker assistance in organizations.Organization Studies. 2007;28:797-823.
34. Friedman A. L.Industry and labour: Class struggle at work and monopoly capitalism. London: Macmillan; 1977:.
35. Gamst F. C.The hoghead: An industrial ethnology of the locomotive engineer. New York: Holt, Rinehart & Winston; 1980:.
36. Gecas V.,Seff M. A.Social class and self-esteem: Psychological centrality and the relative effects of work and home.Social Psychology Quarterly. 1990;53:165-73.
37. Goffman E.Asylums: Essays on the social situation of mental patients and other inmates. Garden City, NY: Anchor Books; 1961:.
38. Greenwood R.,Deephouse D. L.,Li S. X.Ownership and performance of professional service firms.Organization Studies. 2007;28:219-238.
39. Greenwood R.,Empson L.The professional partnership: Relic or exemplary form of governance?.Organization Studies. 2003;24:909-933.
40. Harzing A.,Sorge A.The relative impact of country of origin and universal contingencies on internationalization strategies and corporate control in multinational enterprises: Worldwide and European perspectives.Organization Studies. 2003;24:187-214.
41. Hodson R.Dignity in the workplace under participative management: Alienation and freedom revisited.American Sociological Review. 1996;61:719-738.
42. Hodson R.Dignity at work. Cambridge: Cambridge University Press; 2001:.
43. Hodson R.,Roscigno V. J.Organizational success and worker dignity: Complementary or contradictory?.American Journal of Sociology. 2004;110:672-708.
44. Hopwood A. G.Accounting and human behavior. 1974/1976). Accounting and human behavior. Englewood Cliffs, N.J.: Prentice-Hall. (American edition1976.)Englewood Cliffs, N.J.: Prentice-Hall; 1974/1976 1976:.
45. Kahn R. L.Work and health. New York: Wiley; 1981:.
46. Knights D.,McCabe D.'What happens when the phone goes wild?': Staff, stress and spaces for escape in a BPR telephone banking work regime.Journal of Management Studies. 1998;35:163-194.
47. Knights D.,Willmott H.Power and subjectivity at work: From degradation to subjugation in social relations.Sociology. 1989;23:535-558.
48. Kohn M. L.Occupational structure and alienation.American Journal of Sociology. 1976;82:111-130.
49. Kohn M. L.,Naoi A.,Schoenbach C.,Schooler C.,Slomczynski K. M.Position in the class structure and psychological functioning in the United States, Japan, and Poland.American Journal of Sociology. 1990;95:964-1008.
50. Korczynski M.,Shire K.,Frenkel S.,Tam M.Service work in consumer capitalism: Customers, control and contradictions.Work, Employment and Society. 2000;14:669-687.
51. Kraft P.Rethinking the labor process. Wardell M.Steiger T. L.Meiksins P., ed. Albany: State University of New York Press; 1999:17-36.
52. Kuhn T.A 'demented work ethic' and a 'lifestyle firm': Discourse, identity, and workplace time commitments.Organization Studies. 2006;27:1339-1358.
53. Kunda G.Engineering culture: Control and commitment in a high-tech corporation, revised edition. Philadelphia: Temple University Press; 2006:.
54. Leidner R.Fast food, fast talk: Service work and the routinization of everyday life. Berkeley: University of California Press; 1993:.
55. Levay C.,Waks C.Professions and the pursuit of transparency in healthcare: Two cases of soft autonomy.Organization Studies. 2009;30:509-527.
56. Marx K.Selected writings. McLellan D., ed. Oxford: Oxford University Press; 1977:.
57. Milkman R.Farewell to the factory: Auto workers in the late twentieth century. Berkeley: University of California Press; 1997:.
58. Muehlberger U.Hierarchical forms of outsourcing and the creation of dependency.Organization Studies. 2007;28:709-727.
59. Nath V.Aesthetic and emotional labour through stigma: National identity management and racial abuse in offshored Indian call centres.Work, Employment & Society. 2011;25:709-725.
60. The changing nature of work: Implications for occupational analysis. Washington, DC: National Academy Press; 1999:.
61. Ogbonna E.,Harris L. C.Work intensification and emotional labour among UK university lecturers: An exploratory study.Organization Studies. 2004;25:1185-1203.
62. Ouellet L. J.Pedal to the metal: The work lives of truckers. Philadelphia: Temple University Press; 1994:.
63. Paradeise C.French sociology of work and labor: From shop floor to labor markets to networked careers.Organization Studies. 2003;24:633-653.
64. Pinnington A.,Morris T.Transforming the architect: Ownership form and archetype change.Organization Studies. 2002;23:189-210.
65. Pred A.Anthony Giddens: Consensus and controversy. Clark J.Modgil C.Modgil S., ed. London: Falmer Press; 1990:117-129.
66. Rafferty A. E.,Restubog S. L. D.The influence of abusive supervisors on followers' organizational citizenship behaviours: The hidden costs of abusive supervision.British Journal of Management. 2011;22:270-285.
67. Ragin C. C.,Drass K. A.,Davey S.Fuzzy-set/qualitative comparative analysis 2.0. Tucson, AZ: Department of Sociology, University of Arizona; 2006:.
68. Roscigno V. J.,Lopez S. H.,Hodson R.Supervisory bullying, status inequalities and organizational context.Social Forces. 2009;87:1561-1589.
69. Ross C. E.Occupations, jobs, and the sense of control.Sociological Focus. 2000;33:409-420.
70. Schwalbe M. L.Autonomy in work and self-esteem.Sociological Quarterly. 1985;26:519-535.
71. Schwalbe M. L.The psychosocial consequences of natural and alienated labor. Albany: State University of New York Press; 1986:.
72. Scott W. R.Lords of the dance: Professionals as institutional agents.Organization Studies. 2008;29:219-238.
73. Sennett R.The corrosion of character: The personal consequences of work in the new capitalism. New York: W. W. Norton; 1998:.
74. Smith V.New forms of work organization.Annual Review of Sociology. 1997;23:315-339.
75. Stein M.Toxicity and the unconscious experience of the body at the employee-customer interface.Organization Studies. 2007;28:1223-1241.
76. Styhre A.,Ingelgård A.,Beausang P.,Castenfors M.,Mulec K.,Roth J.Emotional management and stress: Managing ambiguities.Organization Studies. 2002;23:83-103.
77. Taylor F. W.Scientific management: Comprising shop management, the principles of scientific management, and testimony before the special House committee. New York: Harper & Row; 1947:.
78. Tenbrunsel A. E.,Messick D. M.Sanctioning systems, decision frames, and cooperation.Administrative Science Quarterly. 1999;44:684-707.
79. Tengblad S.Expectations of alignment: Examining the link between financial markets and managerial work.Organization Studies. 2004;25:583-606.
80. Unnever J. D.,Colvin M.,Cullen F. T.Crime and coercion: A test of core theoretical propositions.Journal of Research in Crime and Delinquency. 2004;41:244-268.
81. Vallas S. P.Power in the workplace: The politics of production at AT&T. Albany: State University of New York Press; 1993:.
82. Vallas S. P.The adventures of managerial hegemony: Teamwork, ideology, and worker resistance.Social Problems. 2003;50:204-255.
83. Vázquez X. H.An eclectic explanation of shopfloor control using efficiency and power theories.Organization Studies. 2006;27:1421-1446.
84. Vidal M.Lean production, worker empowerment, and job satisfaction: A qualitative analysis and critique.Critical Sociology. 2007;33:247-278.
85. Walton E. J.The persistence of bureaucracy: A meta-analysis of Weber's model of bureaucratic control. Organization Studies. 2005;26:569-600.
86. Waring J.,Currie G.Managing expert knowledge: Organizational challenges and managerial futures for the UK medical profession.Organization Studies. 2009;30:755-778.
87. Williams C.Inside toyland: Working, shopping and social inequality. Berkeley: University of California Press; 2006:.
88. Zimbardo P.The Lucifer effect: Understanding how good people turn evil. New York: Random House; 2007:.
89. Zussman R.Mechanics of the middle class: Work and politics among American engineers. Berkeley: University of California Press; 1985:.