Systemic exchange: Responsibility for angst

Organization Studies

Volumn 24, Issue 1, 2003, Pages 125-141

  Brooks, Ian ^a  

^a UNIVERSITY OF NORTHAMPTON   (United Kingdom)

Author keywords

Anxiety; Delegation; Emotion; National Health Service

Indexed keywords

EID: 0041589822     PISSN: 01708406     EISSN: None     Source Type: Journal    
DOI: 10.1177/0170840603024001682     Document Type: Article

References (48)

1. Agar, M. H. 1980 The professional stranger. San Diego, CA: Academic Press.
2. Albrow, M. 1992 'Sineira et studio - or do organizations have feelings?' Organizational Studies 13/3: 313-329.
3. Argyris, C. 1957 Personality and organization. New York: Harper & Row.
4. Ashkenasy, N. M., C. E. J. Hartel, and W. Zerbe 2000 Emotions in the workplace: Research, theory and practice. Westport, CT: Quorum.
5. Aucoin, P. 1990 'Administrative reform in public management: Paradigms, principles, paradoxes and pendulums'. Governance 3/2: 116-137.
6. Bain, A. 1998 'Social defences against organisational learning'. Human Relations 51/3: 413-429.
7. Barley, S. R. 1983 'Semantics and the study of occupational and organisational cultures'. Administrative Science Quarterly 28: 393-413.
8. Bartlett, C., and S. Ghoshal, 1997 'The myth of the generic manager: New personal competencies for new management roles'. California Management Review 40/1, : 92-116.
9. Bate, S. P. 1984 'The impact of organizational culture on approaches to organizational problem-solving'. Organization Studies 5/1: 43-66.
10. Brooks, I. 2000 'Nurse retention: Moderating the ill-effects of shiftwork' Human Resource Management Journal 10/4: 16-31.
11. Caplow, T. 1954 The sociology of work. New York.
12. Department of Health 1999 Working together: Securing a quality workforce for the NHS. London: Department of Health.
13. Doherty, R. W. 1998 'Emotional contagion and social judgment'. Motivation and Emotion 22/3: 187-209.
14. Drucker, P. 1954 The practice of management. New York: Harper & Row.
15. Dunleavy, P. 1991 Democracy, bureaucracy and public choice. Brighton: Harvester Wheatsheaf.
16. Dunleavy, P., and C. Hood 1994 'From old public administration to new public management'. Public Money and Management 14/3: 9-16.
17. Eysenck, M. W. 1992 Anxiety: The cognitive perspective. Hillsdale, NJ: Lawrence Erlbaum.
18. Ferlie, E., E. Ashburner, L. Fitzgerald, and A. Pettigrew 1996 The new public management in action. New York: Oxford University Press.
19. Fineman, S. editor 1993 Emotion in organizations. London: Sage.
20. Fineman, S. editor 2000 Emotion in organizations, 2nd edn. London: Sage.
21. French, J. R. P., Jr, and B. Raven 1959 'The bases of social power' in Studies in social power. D. Cartwright (ed.), 150-167. Ann Arbor: University of Michigan Institute of Social Research.
22. Geare, A. J. 1989 'Job stress: Boon as well as bane'. Employee Relations 11/1: 21-27.
23. Gibson, D. 1997 'The struggle for reason: The sociology of emotions in organizations'. Social Perspective on Emotion 4: 211-256.
24. Glaser, B. G., and A. L. Strauss 1967 The discovery of grounded theory: Strategies for qualitative research. New York: Aldine.
25. Gray, A., and B. Jenkins 1996 'From public administration to public management: Reassessing a revolution'. Public Administration 73/1: 75-99.
26. Harré, R., and R. F. Jones 1986 The social construction of emotions. Oxford: Blackwell.
27. Hochschild, A. 1983 The managed heart. Berkeley: University of California Press.
28. Johnson, T. J. 1972 Professions and power. London: Macmillan Press.
29. Kanter, R. 1997 Frontiers of management. Boston, MA: Harvard University Press.
30. Kemper, T. D., editor 1990 Research agendas in the sociology of emotions. Albany, NY: SUNY Press.
31. Kernaghan, K. 1993 'Reshaping government: The post bureaucratic paradigm'. Canadian Public Administration 36/4: 636-644.
32. Knapp, T. 1998 'Employee ownership, control of pension funds, and industrial democracy in the United States'. American Review of Sociology 13: 636-644.
33. Lewis, M. 1995 'Cognition-emotion feedback and the self organisation of development paths'. Human Development 38: 71-102.
34. Likert, R. 1961 New patterns of management. New York: McGraw-Hill.
35. Lukes, S. 1974 Power: A radical view. London: Macmillian Press.
36. MacLeod, C., and A. Matthews 1988 'Anxiety and the allocation of attention to threat'. Quarterly Journal of Experimental Psychology 40A: 653-670.
37. Malinowski, B. 1922 Argonauts of the Western Pacific, London: Routledge.
38. Manz, C. 1990 'Beyond self-managing work teams: towards self leading teams in the workplace'. Research in Organisational Change and Development 4: 273-299.
39. Menzies, I. E. P. 1960 'A case study in the functioning of social systems as a defence against anxiety'. Human Relations 13: 95-121.
40. Osborne, D., and T. Gaebler 1993 Reinventing government. New York Plume.
41. Pinder, C. C. 1998 Work motivation in organisational behavior. New Jersey: Prentice Hall.
42. Salvage, J. 1988 'Professionalisation - or struggle for survival? A consideration of current proposals for the reform of nursing in the United Kingdom'. Journal of Advanced Nursing 13: 515-519.
43. Spradley, J. P. 1979 The ethnographic interview. London: Holt Rinehart Winston.
44. Trist, E. 1981 'The evolution of socio-technical systems: A conceptual framework and an action research program'. Ontario Quality of Working Life Centre Occasional Paper No. 2. Ontario: University of Ontario QWL Centre.
45. Van Maanen, J., and G. Kunda 1989 '"Real feelings": emotional expression and organizational culture'. Research in Organizational Behaviour 11: 43-103.
46. Verbeke, W. 1997 'Individual differences in emotional contagion of salespersons: Its effects on performance and burnout'. Psychology and Marketing 14/6: 617-636.
47. Weisbord, M. 1988 'Towards a new practice theory of OD: Notes on snapshooting and moviemaking'. Research in Organisational Change and Development 2: 59-96.
48. Wilensky, H. 1964 'The professionalization of everyone?', American Journal of Sociology LXIX/September.