Emotional Management and Stress: Managing Ambiguities

Organization Studies

Volumn 23, Issue 1, 2002, Pages 83-103

  Styhre, Alexander ^a   Ingelgård, Anders ^a   Beausang, Peder ^a   Castenfors, Mattias ^a   Mulec, Kina ^a   Roth, Jonas ^a  

^a CHALMERS UNIVERSITY OF TECHNOLOGY   (Sweden)

Author keywords

Embodiment; Emotion management; Pharmaceutical industry; Stress

Indexed keywords

EID: 0009457771     PISSN: 01708406     EISSN: None     Source Type: Journal    
DOI: 10.1177/017084060202300105     Document Type: Article

References (88)

1. Alvesson, Mats, and Stanley Deetz 1996 'Critical theory and postmodernism approaches to organizational studies' in Nord (eds.), 191-217. London: Sage.
2. Armitage, John 1999 'From modernism to hypermodernism and beyond: An interview with Paul Virilio'. Theory, Culture & Society 16/5-6: 25-55.
3. Barry, David, and Mary Ann Hazen 1996 'Do you take your body to work?', in Postmodern management and organization theory. David M. Boje, Robert P. Gephart and Tojo Joseph Thatchenkery (eds.), 145-153. London: Sage.
4. Barry, David, and Michael Elmes 1997 'Strategy retold: Toward a narrative view of strategic discourse'. Academy of Management Review 22/2: 429-452.
5. Boje, David M. 1995 'Stories of the storytelling organization: A postmodern analysis of Disney as "Tamara-land"'. Academy of Management Journal 38/4: 997-1035.
6. Boyce, Mary E. 1995 'Collective Centring sand collective sense-making in the stories and storytelling of organizaation'. Organization Studies 16/1: 107-137.
7. Braidotti, Rosi 1997- 'Meta[1]morphoses'. Theory, Culture & Society 14/2: 67-80.
8. Brannon, Linda, and Jess Feist 1992 Health psychology: An introduction to behaviour and health. Pacific Grove: Californien.
9. Broadhurst, Susan 1999 'The (im)mediate body: A transvaluation of corporeality'. Body & Society 5/1: 17-29.
10. Brown, RevaB. 1997 'Emotions in Organizations'. Journal of Appied Behavioral Science 33/2: 247-263.
11. Bruner, Jerome 1986 Actual minds, possible worlds. Cambridge: Harvard University Press.
12. Burrell, Gibson 1996 'Normal science, paradigms, metaphors, discourses and genealogies of analysis' in Handbook of organizational studies.S.R. Clegg,C. Hardy andW.R. Nord (eds.), 642-658. London: Sage.
13. Butler, Joan 1993 Bodies that matter. London: Routledge.
14. Butler, Joan, and JoanW. Scott 1992 Feminists theoretize the political. London: Routledge.
15. Cálas, Martha, and Linda Smircich 1999 'Past postmodernism? Reflections and tentative directions'. Academy of Management Review 24/4: 649-671.
16. Canguilhem, George 1991 The normal and the pathological. New York: Zone Books.
17. Castoriadis, Cornelius 1997 The Castoriadis reader. Oxford: Blackwell.
18. Chia, Robert 1996 The problem of reflexivity in organizational research: Towards a postmodern science of organization'. Organization 3/1: 31-59.
19. Cox, Tom, and E. Ferguson 1991 'Individual differences, stress and coping,' in Personality and stress. Cary L. Cooper and Roy Payne (eds.). Chichester: Wiley.
20. Crane, Andrew 2000 'Corporate greening as amoralization'. Organization Studies 21/4: 673-696.
21. Culler, Jonathan 1975 Structuralist poetics. Ithaca: Cornell University Press.
22. Czarniawska-Joerges, Barbara 1992 Exploring complex organizations. London: Sage.
23. Czarniawska-Joerges, Barbara 1993 'The narrative approach to organizational studies'. Working Paper, Institute of Economic Research, Lund University.
24. Czarniawska, Barbara 1999 Writing management: Organization theory as a literary genre. Oxford: Oxford University Press.
25. Daniels, Kevin, and Andrew Guppy 1994 'Occupational stress, social support, job control, and psychological wellbeing'. Human Relations 47/12: 1523-1544.
26. Deetz, Stanley A. 1992 Democracy in an age of corporate colonialization. Albany, NY: State of New York University Press.
27. Deleuze, Gilles 1988 Spinoza: Practical philosophy. San Francisco: City Lights Books.
28. Derrida, Jacques 1974 Of grammatology. Baltimore: John Hopkins University Press.
29. Derrida, Jacques 1994 Spectres of Marx. London: Routledge.
30. Edwards, David 1997 Discourse and cognition. London: Sage.
31. Eisenhardt, Kathleen N. 1989 'Building theories from case study research'. Academy of Managament Review 14/4: 532-550.
32. Fairclough, Norman 1995 Critical discourse analysis. London: Longman.
33. Fine, Gary Alan 1996 'Justifying words: Occupational rhetorics as resources in restaurant kitchens'. Administrative Science Quarterly 41: 90-115.
34. Fineman, Stephen, editor 1993 Emotions in organizations. London: Sage.
35. Frank, Arthur W. 1995 The wounded storyteller: Body, illness, and ethics. Chicago: The University of Chicago Press.
36. Gergen, Kenneth J., and Tojo Joseph Thatchenkery 1996 'Organizational science as social construction'. Journal of Applied Behavioral Science 32/4: 356-277.
37. Gergen, Kenneth J., and Diana Whitney 1996 'Technologies of representation in the global corporation' in Postmodern management and organization theory. D.M. Boje, R.P. Gephart and T.J. Thatchenkery (eds.). London: Sage.
38. Gephart, Robert P., Tojo Joseph Thatchetnkery, and David M. Boje 1996 'Conclusion: Reconstructing organizations for future survival' in Postmodern management and organization theory. D.M. Boje, R.P. Gephart and T.J. Thatchenkery (eds.), 358-364. London: Sage.
39. Goffman, Erving 1959 The presentation of self in everyday life. New York: Doubleday Anchor.
40. Guignon, Charles 1997 'Narrative explanation in psychotherapy'. The American Behavioral Scientist 41/4: 558-577.
41. Habermas, Jürgen 1968 Knowledge and human interest. London: Heinemann.
42. Haraway, Donna 1997 Modest_Witness@Second_Millenium. FemaleMan©_Meets_OncoMouse™ London: Routledge.
43. Hassard, John, and Martin Parker 1993 Postmodernism and organization. London: Sage.
44. Hassard, John, Ruth Holliday, and Hugh Willmott, editors 2000 Body and organization. London: Sage.
45. Hayden, Patrick 1998 Multiplicity and becoming: The pluralist empiricism of Gilles Deleuze. New York: Peter Lang.
46. Hochschild, Arlie R. 1983 The managed heart. Berkeley: University of California Press.
47. Hochschild, Arlie R. 1997 The time bind: When work becomes home and home becomes work. New York: Metropolitan Books.
48. Jermier, John M. 1998 'Introduction: Critical perspectives on organizational control'. Administrative Science Quarterly 43: 253-256.
49. Jex, Steve M. 1998 Stress and job performance. London: Sage.
50. Kahn, Robert L., and Philippe Boysiere 1990 'Stress in organizations' in Handbook of industrial and organizational psychology. D.M. Dunette and L.M. Hough (eds.), 571-650. Chicago: Rand McNally.
51. Keenoy, Tom, Cliff Oswick, and David Grant 1997 'Organizational discourses: Text and context'. Organization 4/2: 147-157.
52. Kerfoot, Deborah, and David Knights 1998 'Managing masculinity in contemporary organizational life: A "managerial project". Organization 5/1: 7-26.
53. Kilduff, Martin, and Ajay Mehra 1997 'Postmodernism and organizational research'. Academy of Management Review 22/2: 453-481.
54. Kurland, Nancy B., and Lisa Hope Polled 2000 'Passing the word: Toward a model of gossip and power in the workplace'. Academy of Management Review 25/2: 428-438.
55. Kunda, Gideon 1992 Engineering culture. Philadelphia: Temple University Press.
56. Laclau, Ernesto 1996 Emancipations). London: Verso.
57. Lazarus, Richard S., and Susan Folkman 1984 Stress, appraisal, and coping. New York: Springer.
58. Luhmann, Niklas 1990 Essays in self-reference. New York: Columbia University Press.
59. Lykke, Nina, and Rosi Braidotti 1996 Between monsters, goddesses and cyborgs: Feminist confrontations with science, medicine, and Cyberspace. London: Zed Books.
60. Lyotard, Jean-François 1984 The postmodern condition: A report on knowledge. Manchester: Manchester University Press.
61. Martin, Joanne, Kathleen Knopoff, Christine Beckman 1998 'An alternative to bureaucratic impersonality and emotional labor: Bounded emotionality at The Body Shop'. Administrative Science Quarterly 43: 429-469
62. McNay, Lois 1999 'Gender, habitus and the field'. Theory, Culture & Society 16/1: 95-117.
63. Meyerson, Debra E. 1994 'Interpretations of stress in institutions: The cultural production of ambiguity and burnout'. Administrative Science Quarterly 39/4: 628-653.
64. Meyerson, Debra. E. 1998 'Feeling stressed and burned out: A feminist reading and re-visioning of stress-based emotions within medicine and organization science'. Organization Science 9/1: 103-118.
65. Mills, Charles W. 1951 White collars: The American middle class. Oxford: Oxford University Press.
66. Mills, Charles W. 1963 Power, politics and people: The collected essays of C. Wright Mills. Oxford: Oxford University Press.
67. Mumby, Dennis K., Linda L. Putnam 1992 'The politics of emotion: A feminist reading of bounded emotionality'. Academy of Management Review 17/3: 465-486.
68. Nguyen, Huy Quy 1999 'Emotional capability, emotional intelligence, and radical change'. Academy of Management Review 24/2: 325-345.
69. Nicholas, Barbara, and Grant Gillett 1997 'Doctors' stories, partients' stories: A narrative approach to teaching medical ethics'. Journal of Medical Ethics 23/5: 1-28.
70. Olkowski, Deborah 1999 Gilles Deleuze and the ruin of representation. Berkeley: University of California Press.
71. Pentland, Brian 1999 'Building process theory with narrative from description and explanation'. Academy of Management Review 24/4: 771-724.
72. Polkinghorne, Donald E. 1988 Narrative knowing and the human sciences. Albany: State University of New York Press.
73. Potter, Jonathan 1996 Representing reality: Discourse, rhetorics, and social construction. London: Sage.
74. Putnam, Linda L., et al. 1993 'Ethnography versus critical theory: debating organizational research'. Journal of Management Inquiry 2/3: 221-235.
75. Roberts, Peter W. 1999 'Product innovation, product-market competititon and persistent profitability in the U.S. pharmaceutical industry'. Strategic Management Journal 20: 655-670
76. Rorty, Richard 1998 Truth and progress: Philosophical p Papers Vol. 3. Cambridge: Cambridge University Press.
77. Said, Edward W. 1994 Representation of the intellectual. London: Verso.
78. Shilling, Chris 1993 The body and social theory. London: Sage.
79. Sköldberg, Kaj 1994 'Tales of change: Public administration reforms and narrative mode'. Organizational Science 5/2: 219-238.
80. Sutton, Robert I. 1991 'Maintaining norms about expressed emotions: The case of bill collectors'. Administrative Science Quarterly 36: 245-268.
81. Tovey, Philip 1998 'Narrative and knowledge developement in medical ethics'. Journal of Medical Ethics 24/3: 176-181.
82. Trethewey, Angela 1999 'Disciplined bodies: Women's embodied identities at work'. Organization Studies 20/3: 432-450.
83. Turner, Barry S. 1996 The body and society. London, Thousand Oaks: Sage.
84. Van Maanen, John 1988 Tales of the field. Chicago: University of Chicago Press.
85. Weick, Karl E. 1999 'Theory construction as disciplined reflexivity: Tradeoffs in the 90s'. Academy of Management Review 24/4: 797-806.
86. Woods, Robert, and Albert Bandura 1989 'Social cognitive theory of organizational management'. Academy of Management Review 14/3: 361-384.
87. Yeoh, Poh-Lin, and Kendall Roth 1999 'An empirical analysis of sustained advantage in the U.S. pharmeceutical industry: Impact of firm resources and capabilities'. Strategic Management Journal 20: 637-653.
88. Yin, Robert K. 1994 Case study research. Design and methods. London: Sage.