Generation Y Consumers: Key Restaurant Attributes Affecting Positive and Negative Experiences

Journal of Hospitality and Tourism Research

Volumn 36, Issue 4, 2012, Pages 431-449

  Harrington, Robert J ^a   Ottenbacher, Michael C ^b   Staggs, Ann ^a   Powell, F Allen ^a  

^a UNIVERSITY OF ARKANSAS   (United States)

^b HEILBRONN UNIVERSITY   (Germany)

Author keywords

consumer experiences; Generation Y consumers; restaurant management; restaurant segments; satisfaction

Indexed keywords

EID: 84866999089     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/1096348011400744     Document Type: Article

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