A method for matching customer integration with operational control of service processes

Management Research Review

Volumn 35, Issue 11, 2012, Pages 1046-1069

  Leyer, Michael ^a   Moormann, Jürgen ^a  

^a FRANKFURT SCHOOL OF FINANCE AND MANAGEMENT   (Germany)

Author keywords

Customers; Operational control; Operations management; Process mining; Productivity; Service delivery; Service process

Indexed keywords

EID: 84866726920     PISSN: 20408269     EISSN: None     Source Type: Journal    
DOI: 10.1108/01409171211276936     Document Type: Article

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