-
1
-
-
84867794672
-
Customer value propositions in business markets
-
Anderson, J.C., Narus, J.A. and van Rossum, V. 2006. Customer value propositions in business markets. Harvard Business Review, 84(3): 91-99.
-
(2006)
Harvard Business Review
, vol.84
, Issue.3
, pp. 91-99
-
-
Anderson, J.C.1
Narus, J.A.2
van Rossum, V.3
-
2
-
-
85088781028
-
Toward a cultural resource-based theory of the customer
-
In: Lusch R.F., Vargo S.L., editors Armonk, NY: ME Sharpe
-
Arnould, E.J., Price, L.L. and Malshe, A. 2007. "Toward a cultural resource-based theory of the customer". In The service-dominant logic of marketing: Dialog, debate, and directions, Edited by: Lusch, R.F. and Vargo, S.L. 91-104. Armonk, NY: ME Sharpe.
-
(2007)
The service-dominant logic of marketing: Dialog, debate, and directions
, pp. 91-104
-
-
Arnould, E.J.1
Price, L.L.2
Malshe, A.3
-
3
-
-
34447639066
-
Co-production and customer loyalty in financial services
-
Auh, S., Bell, S.J., McLeod, C.S. and Shih, E. 2007. Co-production and customer loyalty in financial services. Journal of Retailing, 83: 359-370.
-
(2007)
Journal of Retailing
, vol.83
, pp. 359-370
-
-
Auh, S.1
Bell, S.J.2
McLeod, C.S.3
Shih, E.4
-
4
-
-
21344485409
-
Work and/or fun: Measuring hedonic and utilitarian shopping value
-
Babin, B.J., Darden, Q.R. and Griffin, M. 1994. Work and/or fun: Measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20: 644-656.
-
(1994)
Journal of Consumer Research
, vol.20
, pp. 644-656
-
-
Babin, B.J.1
Darden, Q.R.2
Griffin, M.3
-
5
-
-
0002940521
-
Marketing in a postmodern world
-
Firat, A.F., Dholakia, N. and Venkatesh, A. 1995. Marketing in a postmodern world. European Journal of Marketing, 29: 40-56.
-
(1995)
European Journal of Marketing
, vol.29
, pp. 40-56
-
-
Firat, A.F.1
Dholakia, N.2
Venkatesh, A.3
-
6
-
-
84990361423
-
Innovation, symbolic interaction and customer valuing: Thoughts stemming from a service-dominant logic of marketing
-
Flint, D.J. 2006. Innovation, symbolic interaction and customer valuing: Thoughts stemming from a service-dominant logic of marketing. Marketing Theory, 6: 349-362.
-
(2006)
Marketing Theory
, vol.6
, pp. 349-362
-
-
Flint, D.J.1
-
7
-
-
79551487386
-
A stakeholder perspective of the value proposition concept
-
Frow, P. and Payne, A. 2011. A stakeholder perspective of the value proposition concept. European Journal of Marketing, 45: 223-240.
-
(2011)
European Journal of Marketing
, vol.45
, pp. 223-240
-
-
Frow, P.1
Payne, A.2
-
8
-
-
84866284345
-
-
(September). Paper presented at the 18th International Colloquium in Relationship Marketing, Reading, UK
-
Frow, P., Payne, A., & Storbacka, K. (2010, September). Co-creation: A framework for collaborative engagement. Paper presented at the 18th International Colloquium in Relationship Marketing, Reading, UK
-
(2010)
Co-creation: A framework for collaborative engagement
-
-
Frow, P.1
Payne, A.2
Storbacka, K.3
-
10
-
-
68249149843
-
-
(December). Paper presented at the Otago Forum 2, Dunedin, New Zealand. Retrieved April 6, 2011, from
-
Grönroos, C. (2008b, December). Adopting a service business logic in relational business-to-business marketing: Value creation, interaction and joint value co-creation. Paper presented at the Otago Forum 2, Dunedin, New Zealand. Retrieved April 6, 2011, fromhttp://www.business.otago.ac.nz/Marketing/Events/OtagoForum/Final%20forum%20papers/Otago%20Forum%20Paper%2015_Gronroos.pdf
-
(2008)
Adopting a service business logic in relational business-to-business marketing: Value creation, interaction and joint value co-creation
-
-
Grönroos, C.1
-
11
-
-
79952332348
-
Service as a business logic: Implications for value creation and marketing
-
Grönroos, C. and Ravald, A. 2011. Service as a business logic: Implications for value creation and marketing. Journal of Service Management, 22: 5-22.
-
(2011)
Journal of Service Management
, vol.22
, pp. 5-22
-
-
Grönroos, C.1
Ravald, A.2
-
12
-
-
0002126713
-
The experiential aspects of consumption: Fantasies, feelings, and fun
-
Holbrook, M.B. and Hirschman, E.C. 1982. The experiential aspects of consumption: Fantasies, feelings, and fun. Journal of Consumer Research, 9: 132-140.
-
(1982)
Journal of Consumer Research
, vol.9
, pp. 132-140
-
-
Holbrook, M.B.1
Hirschman, E.C.2
-
13
-
-
77955637589
-
Consumer cocreation in new product development
-
Hoyer, W.D., Chandy, R., Dorotic, M., Krafft, M. and Singh, S.S. 2011. Consumer cocreation in new product development. Journal of Service Research, 13: 283-296.
-
(2011)
Journal of Service Research
, vol.13
, pp. 283-296
-
-
Hoyer, W.D.1
Chandy, R.2
Dorotic, M.3
Krafft, M.4
Singh, S.S.5
-
15
-
-
36849093610
-
Marketing's evolving identity: Defining our future
-
Lusch, R.F. 2007. Marketing's evolving identity: Defining our future. Journal of Public Policy & Marketing, 26: 261-268.
-
(2007)
Journal of Public Policy & Marketing
, vol.26
, pp. 261-268
-
-
Lusch, R.F.1
-
16
-
-
84990398490
-
Service-dominant logic: Reactions, reflections and refinements
-
Lusch, R.F. and Vargo, S.L. 2006. Service-dominant logic: Reactions, reflections and refinements. Marketing Theory, 6: 281-288.
-
(2006)
Marketing Theory
, vol.6
, pp. 281-288
-
-
Lusch, R.F.1
Vargo, S.L.2
-
17
-
-
33846332707
-
Competing through service: Insights from service-dominant logic
-
Lusch, R.F., Vargo, S.L. and O'Brien, M. 2007. Competing through service: Insights from service-dominant logic. Journal of Retailing, 83: 5-18.
-
(2007)
Journal of Retailing
, vol.83
, pp. 5-18
-
-
Lusch, R.F.1
Vargo, S.L.2
O'Brien, M.3
-
18
-
-
77951707267
-
Developing a strategic abstraction tool for service innovation
-
Mattson, J. 2010. Developing a strategic abstraction tool for service innovation. Journal of Strategic Marketing, 18: 133-144.
-
(2010)
Journal of Strategic Marketing
, vol.18
, pp. 133-144
-
-
Mattson, J.1
-
19
-
-
0027633471
-
From value chain to value constellation: Designing interactive strategy
-
Normann, R. and Ramirez, R. 1993. From value chain to value constellation: Designing interactive strategy. Harvard Business Review, 71(4): 65-77.
-
(1993)
Harvard Business Review
, vol.71
, Issue.4
, pp. 65-77
-
-
Normann, R.1
Ramirez, R.2
-
20
-
-
84901505411
-
Customer co-creation: A typology and research agenda
-
O'Hern, M. and Rindfleisch, A. 2009. Customer co-creation: A typology and research agenda. Review of Marketing Research, 6: 84-106.
-
(2009)
Review of Marketing Research
, vol.6
, pp. 84-106
-
-
O'Hern, M.1
Rindfleisch, A.2
-
22
-
-
84993077269
-
Co-creating unique value with customers
-
Prahalad, C.K. and Ramaswamy, V. 2004. Co-creating unique value with customers. Strategy & Leadership, 32(3): 4-9.
-
(2004)
Strategy & Leadership
, vol.32
, Issue.3
, pp. 4-9
-
-
Prahalad, C.K.1
Ramaswamy, V.2
-
23
-
-
49949098377
-
Identifying competitive customer value propositions in retailing
-
Rintamäki, T., Kuusela, H. and Mitronen, L. 2007. Identifying competitive customer value propositions in retailing. Managing Service Quality, 17: 621-634.
-
(2007)
Managing Service Quality
, vol.17
, pp. 621-634
-
-
Rintamäki, T.1
Kuusela, H.2
Mitronen, L.3
-
24
-
-
0010151140
-
Attention retailers! How convenient is your convenience strategy?
-
Seiders, K., Berry, L.L. and Gresham, L.G. 2000. Attention retailers! How convenient is your convenience strategy?. Sloan Management Review, 41(3): 79-90.
-
(2000)
Sloan Management Review
, vol.41
, Issue.3
, pp. 79-90
-
-
Seiders, K.1
Berry, L.L.2
Gresham, L.G.3
-
25
-
-
36849042767
-
Implications of the revised definition of marketing: From exchange to value creation
-
Sheth, J.N. and Uslay, C. 2007. Implications of the revised definition of marketing: From exchange to value creation. Journal of Public Policy & Marketing, 26: 302-307.
-
(2007)
Journal of Public Policy & Marketing
, vol.26
, pp. 302-307
-
-
Sheth, J.N.1
Uslay, C.2
-
26
-
-
85063260164
-
Service-dominant logic: What it is, what it is not, what it might be
-
In: Lusch R.F., Vargo S.L., editors Armonk, NY: ME Sharpe
-
Vargo, S.L. and Lusch, R.F. 2006. "Service-dominant logic: What it is, what it is not, what it might be". In The service-dominant logic of marketing: Dialog, debate, and directions, Edited by: Lusch, R.F. and Vargo, S.L. 43-56. Armonk, NY: ME Sharpe.
-
(2006)
The service-dominant logic of marketing: Dialog, debate, and directions
, pp. 43-56
-
-
Vargo, S.L.1
Lusch, R.F.2
-
27
-
-
61849132881
-
Customer experience creation: Determinants, dynamics and management strategies
-
Verhoef, P.C., Lemon, K.N., Parasuraman, A., Roggeveen, A., Tsiros, M. and Schlesinger, L.A. 2009. Customer experience creation: Determinants, dynamics and management strategies. Journal of Retailing, 85: 31-41.
-
(2009)
Journal of Retailing
, vol.85
, pp. 31-41
-
-
Verhoef, P.C.1
Lemon, K.N.2
Parasuraman, A.3
Roggeveen, A.4
Tsiros, M.5
Schlesinger, L.A.6
-
28
-
-
0000095526
-
Defining the new marketing concept
-
Webster, F.E. Jr. 1994. Defining the new marketing concept. Marketing Management, 2(4): 22-31.
-
(1994)
Marketing Management
, vol.2
, Issue.4
, pp. 22-31
-
-
Webster Jr., F.E.1
-
29
-
-
0038827731
-
Customerization: The next revolution in mass customization
-
Wind, J. and Rangaswamy, A. 2001. Customerization: The next revolution in mass customization. Journal of Interactive Marketing, 15: 13-32.
-
(2001)
Journal of Interactive Marketing
, vol.15
, pp. 13-32
-
-
Wind, J.1
Rangaswamy, A.2
-
30
-
-
56349092875
-
Examining the mechanisms of the value co-creation with customers
-
Zhang, X. and Chen, R. 2008. Examining the mechanisms of the value co-creation with customers. International Journal of Production Economics, 116: 242-250.
-
(2008)
International Journal of Production Economics
, vol.116
, pp. 242-250
-
-
Zhang, X.1
Chen, R.2
|