Chinese hotel employees in the smiling masks: roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance

International Journal of Human Resource Management

Volumn 23, Issue 4, 2012, Pages 826-845

  Chen, Ziguang ^a   Sun, Hongwei ^b   Lam, Wing ^c   Hu, Qing ^b   Huo, Yuanyuan ^a   Zhong, Jian An ^d  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

^b WEIFANG MEDICAL UNIVERSITY   (China)

^c HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^d ZHEJIANG UNIVERSITY   (China)

Author keywords

burnout; cognitive dissonance; emotional labor; job satisfaction; supervisory support

Indexed keywords

EID: 84862970369     PISSN: 09585192     EISSN: 14664399     Source Type: Journal    
DOI: 10.1080/09585192.2011.579918     Document Type: Article

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