Organizational adoption of new service development tools

Managing Service Quality

Volumn 22, Issue 3, 2012, Pages 233-259

  Jin, Dayu ^a   Chai, Kah Hin ^a   Tan, Kay Chuan ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Financial institutions; New service development; Organizational behaviour; Organizational change; Singapore; Taiwan; Theory of planned behaviour; Tools and techniques

Indexed keywords

EID: 84860876255     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521211230978     Document Type: Article

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