Customer involvement in the selection of service specifications

Journal of Services Marketing

Volumn 16, Issue 1, 2002, Pages 88-103

  Swan, John E ^a   Bowers, Michael R ^a   Grover, Rajan ^a  

^a UNIVERSITY OF ALABAMA AT BIRMINGHAM   (United States)

Author keywords

Customer satisfaction; Service; Specifications

Indexed keywords

EID: 10644287458     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040210419433     Document Type: Article

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