Antecedents of Online customer satisfaction in China

International Business Management

Volumn 6, Issue 2, 2012, Pages 168-175

  Chen, Zhao ^a   Ling, Kwek Choon ^a   Ying, Guo Xiao ^a   Meng, Tang Chun ^a  

^a UCSI UNIVERSITY   (Malaysia)

Author keywords

Customer satisfaction; Delivery; Information quality; Online shopping; Payment; Price; Privacy; Trust; Web design

Indexed keywords

EID: 84860868136     PISSN: 19935250     EISSN: None     Source Type: Journal    
DOI: 10.3923/ibm.2012.168.175     Document Type: Article

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