The influence of supply chain management competency on customer satisfaction and shareholder value

Supply Chain Management

Volumn 17, Issue 3, 2012, Pages 249-262

  Ellinger, Alexander ^a   Shin, Hyunju ^a   Northington, William Magnus ^a   Adams, Frank G ^a   Hofman, Debra ^b   O'Marah, Kevin ^b  

^a UNIVERSITY OF ALABAMA   (United States)

^b Gartner Supply Chain Research Group   (United States)

Author keywords

Customer satisfaction; Delphi method; Economic value added; Shareholder value analysis; Supply chain management competency; Supply chain management metrics

Indexed keywords

EID: 84860386540     PISSN: 13598546     EISSN: None     Source Type: Journal    
DOI: 10.1108/13598541211227090     Document Type: Article

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