Measuring and Selling the Value of Logistics

The International Journal of Logistics Management

Volumn 11, Issue 1, 2000, Pages 1-18

  Lambert, Douglas M ^a   Burduroglu, Renan ^b  

^a OHIO STATE UNIVERSITY   (United States)

^b BOGAZICI UNIVERSITY   (Turkey)

Author keywords

Customer satisfaction; Logistics; Shareholder value analysis; Value

Indexed keywords

EID: 84993083675     PISSN: 09574093     EISSN: 17586550     Source Type: Journal    
DOI: 10.1108/09574090010806038     Document Type: Article

References (32)

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3. For more information on how to conduct a customer service audit, see Chapter 4 of: Douglas M. Lambert and James R. Stock, Strategic Logistics Management, 3rd Edition, Homewood, IL: Richard D. Irwin, Inc., 1993, pp. 127–143.
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