The practice of teamwork in health industry call centres

Employee Relations

Volumn 34, Issue 3, 2012, Pages 288-305

  Valsecchi, Raffaella ^a   Wise, Sarah ^b   Mueller, Frank ^c   Smith, Chris ^d  

^a BRUNEL UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF SYDNEY   (Australia)

^c UNIVERSITY OF ST ANDREWS   (United Kingdom)

^d UNIVERSITY OF LONDON   (United Kingdom)

Author keywords

Call centres; Health care; Healthcare organisation; Nursing; Team working; Teamwork; Tele nursing

Indexed keywords

EID: 84860370347     PISSN: 01425455     EISSN: None     Source Type: Journal    
DOI: 10.1108/01425451211217716     Document Type: Article

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