'We are nurses, we are supposed to care for people': Professional values among nurses in NHS Direct call centres

New Technology, Work and Employment

Volumn 23, Issue 1-2, 2008, Pages 2-16

  Mueller, Frank ^a   Valsecchi, Raffaella ^b   Smith, Chris ^c   Gabe, Jonathan ^c   Elston, Mary Ann ^c  

^a UNIVERSITY OF ST ANDREWS   (United Kingdom)

^b BRUNEL UNIVERSITY   (United Kingdom)

^c UNIVERSITY OF LONDON   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

CALL CENTER; PUBLIC SECTOR;

EURASIA; EUROPE; UNITED KINGDOM; WESTERN EUROPE;

EID: 48549098925     PISSN: 02681072     EISSN: 1468005X     Source Type: Journal    
DOI: 10.1111/j.1468-005X.2008.00199.x     Document Type: Article

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