Knowledge and the discourse of labour process transformation: Nurses and the case of NHS Direct for England

Work, Employment and Society

Volumn 22, Issue 4, 2008, Pages 581-599

  Smith, Chris ^a   Valsecchi, Raffaella ^b   Mueller, Frank ^c   Gabe, Jonathan ^a  

^a UNIVERSITY OF LONDON   (United Kingdom)

^b BRUNEL UNIVERSITY   (United Kingdom)

^c UNIVERSITY OF ST ANDREWS   (United Kingdom)

Author keywords

Call centres; Knowledge; Labour process; NHS Direct; Tele nurses

Indexed keywords

EID: 57349147642     PISSN: 09500170     EISSN: None     Source Type: Journal    
DOI: 10.1177/0950017008096737     Document Type: Article

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