Emotional contagion, empathic concern and communicative responsiveness as variables affecting nurses' stress and occupational commitment

Journal of Advanced Nursing

Volumn 29, Issue 6, 1999, Pages 1351-1359

  Omdahl, Becky L ^a   O'Donnell, Carol ^b  

^a UNIVERSITY OF MINNESOTA   (United States)

^b Ellicott Complex ^*  (United States)

Author keywords

Burnout; Communication; Emotion; Empathy; Health care; Nursing; Stress

Indexed keywords

ACHIEVEMENT; ANALYSIS OF VARIANCE; ARTICLE; BURNOUT; CLINICAL TRIAL; DEPERSONALIZATION; EDUCATION; EMOTION; EMPATHY; FEMALE; HUMAN; HUMAN RELATION; INTERPERSONAL COMMUNICATION; MALE; MULTICENTER STUDY; NURSING STAFF; PERSONNEL MANAGEMENT; PSYCHOLOGICAL ASPECT; REGRESSION ANALYSIS; RISK FACTOR; UNITED STATES;

ACHIEVEMENT; ANALYSIS OF VARIANCE; BURNOUT, PROFESSIONAL; COMMUNICATION; DEPERSONALIZATION; EMOTIONS; EMPATHY; FEMALE; HUMANS; INTERPERSONAL RELATIONS; MALE; NEW ENGLAND; NURSING STAFF, HOSPITAL; PERSONNEL LOYALTY; REGRESSION ANALYSIS; RISK FACTORS;

EID: 0033145563     PISSN: 03092402     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1365-2648.1999.01021.x     Document Type: Article

References (45)

1. Albrecht T. (1982) Coping with occupational stress; Relational and individual strategies of nurses in acute health care settings. In Communication Yearbook 6 (Burgoon M., ed.). Sage, Newbury Park, CA, pp. 832-849.
2. Albrecht T. & Halsey J. (1991) Supporting the staff nurse under stress. Nursing Management 22, 60-61, 64.
3. Anderson J.G. (1991) Stress and burnout among nurses: a social network approach. Journal of Social Behavior and Personality 6, 251-272.
4. Batson C.D., Dyck J.L., Brandt J.R., Batson J.G., Powell A.L., McMaster M.R. & Griffitt C. (1988) Five studies testing two new egoistic alternatives to the empathy-altruism hypothesis. Journal of Personality and Social Psychology 55, 52-77.
5. Bradley J.C. & Edinberg M.A. (1986) Communication in the Nursing Context, 2nd edn. Appleton-Century-Crofts, Norwalk, CT.
6. Cooper C.L. & Marshall J. (1976) Occupational sources of stress: a review of the literature relating to coronary heart disease and mental ill health. Journal of Occupational Psychology 49, 11-28.
7. Coulon L., Mok M., Krause K. & Anderson M. (1996) The pursuit of excellence in nursing care: What does it mean? Journal of Advanced Nursing 24, 817-826.
8. Cox T. (1978) Stress. MacMillan Press, Hong Kong
9. Davis M. (1980) Multidimensional approach to individual differences in empathy. JSAS Catalog of Selected Documents in Psychology 10, 75.
10. Davis M. (1983) Measuring individual differences in empathy: Evidence for a multidimensional approach. Journal of Personality and Social Psychology 44, 113-126.
11. Eisenberg N. & Miller P. (1987) Empathy and prosocial behavior. Psychological Bulletin 101, 91-119.
12. Fleiss J.L. (1981) Statistical Methods for Bates and Proportions. Wiley, New York.
13. Fleury M.L. (1984) The Healing Bond: Human Belations Skills for Nurses and Other Health-care Professionals. Prentice Hall, Englewood Cliffs.
14. Gauntlett Bearne P. & Myers J.L. (1994) Principles and Practice of Adult Health Nursing. Mosby, St Louis.
15. Gladstein G.A. (1983) Understanding empathy: Integrating counseling, developmental, and social psychological perspectives. Journal of Counseling Behavior 34, 467-482.
16. Golembiewski R.T., Munzenrider R.F. & Stevenson J.G. (1986) Stress in Organizations: Toward a Phase Model of Burnout. Praeger, New York.
17. Gray-Toft P. & Anderson J.G. (1981) Stress among hospital nursing staff: Its causes and effects. Social Science and Medicine 15A, 639-647.
18. Hingley P. & Cooper C.L. (1986) Stress and the Nurse Manager. John Wiley & Sons, New York.
19. Hunter J.E. (1980) Factor analysis. In Multivariate Techniques in Human Communication Research (Monge P.R. & Cappella J.N., eds). Academic Press, New York, pp. 229-258.
20. LaRocco J.M., House J.S. & French J.R.P. Jr (1980) Social support, occupational stress, and health. Journal of Health and Social Behavior 21, 202-218.
21. Lazarus R.S. (1991) Psychological stress in the workplace. Journal of Social Behavior and Personality 6, 1-14.
22. Lazarus R.S., Kanner A.D. & Folkman S. (1980) Emotions: A cognitive-phenomenological analysis. In Emotion: Theory, Research, and Experience (Plutchik R. & Kellerman, H. eds). Academic Press, San Diego, pp. 189-217.
23. Lipkin G.B. & Cohen R.G. (1986) Effective Approaches to Patients' Behavior, 2nd edn. Springer Publishing, New York.
24. Maslach C. (1979) The burn-out syndrome and patient care. In Stress and Survival (Garfield C., ed.). Mosby, St Louis, pp. 111-120.
25. Maslach C. (1982) Burnout: the Cost of Caring. Prentice Hall, Englewood Cliffs, NJ.
26. Maslach C. & Jackson S.E. (1981) The measurement of experienced burnout. Journal of Occupational Behavior 2, 99-113.
27. Mehrabian A. & Epstein N. (1972) A measure of emotional empathy. Journal of Personality 50, 525-543.
28. Miller P. & Eisenberg N. (1988) The relation of empathy to aggressive and externalizing antisocial behavior. Psychological Bulletin 103, 324-344.
29. Miller K., Stiff J. & Ellis B.H. (1988) Communication and empathy as precursors to burnout among human service workers. Communication Monographs 55, 250-265.
30. Mowday R.T., Steers R.M. & Porter L.W. (1979) The measurement of organizational commitment. Journal of Vocational Behavior 14, 224-247.
31. Northouse P.G. (1979) Interpersonal trust and empathy in nurse-nurse relationships. Nursing Research 28(6), 365-368.
32. Parks M. (1977) Issues in the explication of communication competency. A paper presented at the annual convention of the Western Speech Association, Phoenix, Arizona.
33. Perlin L.I., Menaghan E.G., Lieberman M.A. & Mullan J.T. (1981) The stress process. Journal of Health and Social Behavior 22, 337-356.
34. Phillips S. (1996) Labouring the emotions: expanding the remit of nursing work? Journal of Advanced Nursing 24, 139-143.
35. Rosenthal C.J., Marshall V.W., MacPherson A.S. & French S.E. (1980) Nurses, Patients, and Families. Springer, New York.
36. Shinn M. (1982) Methodological issues: Evaluating and using information. In Job Stress and Burnout: Research, Theory and Intervention Perspectives (Paine W.S., ed.). Sage, Newbury Park, CA, pp. 61-79.
37. Sitzer V.A. (1996) Enhancing communication with critically ill patients and families. In Critical Care Nursing, 2nd edn (Clochesy J.M., Breu C., Cardin S., Whittaker A.A. & Rudy E.B., eds). W.B. Saunders, Philadelphia, pp. 74-88.
38. Smyth T. (1996) Reinstating the person in the professional: Reflections on empathy and aesthetic experience. Journal of Advanced Nursing 24, 932-937.
39. Stiff J.B. (1984) Construct validity of two measures of empathy. Unpublished Manuscript, Department of Communication, Michigan State University.
40. Stiff J.B., Dillard J.P., Somera B., Kim H. & Sleight C. (1988) Empathy, communication, and prosocial behavior. Communication Monographs 55, 198-213.
41. Street R.L. & Wiemann J.M. (1987) Patient satisfaction with physicians' interpersonal involvement, expressiveness and dominance. In Communication Yearbook 10 (McLaughlin M.L., ed.). Sage, Beverly Hills, CA, pp. 591-612.
42. Sundeen S.L., Wiscarx Stuart G. & DelSalvo Rankin E.A. (1989) Nurse-Client Interaction: Implementing the Nursing Process. Mosby, St Louis.
43. Wiemann J.M. & Backlund P. (1980) Current theory and research in communication competence. Review of Educational Research 50, 118-132.
44. Williamson C.A. (1989) Empathy and burnout in male and female helping professions. Research in Nursing and Health 12, 169-178.
45. Wurzbach M.E. (1996) Comfort and nurses' moral choices. Journal of Advanced Nursing 24, 260-264.