Role Expectations as Antecedents of Citizenship and the Moderating Effects of Work Context

Journal of Management

Volumn 38, Issue 2, 2012, Pages 573-598

  Dierdorff, Erich C ^a   Rubin, Robert S ^a   Bachrach, Daniel G ^b  

^a DEPAUL UNIVERSITY   (United States)

^b UNIVERSITY OF ALABAMA   (United States)

Author keywords

citizenship; OCB; prosocial behavior; role expectations; work analysis; work context

Indexed keywords

EID: 84857296097     PISSN: 01492063     EISSN: 15571211     Source Type: Journal    
DOI: 10.1177/0149206309359199     Document Type: Article

References (112)

1. Abramis D.J.Work role ambiguity, job satisfaction, and job performance: Meta-analyses and review.Psychological Reports. 1994;75:1411-1433.
2. Aiken L.S.,West S.G.Multiple regression: Testing and interpreting interactions. Newbury Park, CA: Sage; 1991:.
3. Allen T.D.,Barnard S.,Rush M.C.,Russell J.Ratings of organizational citizenship behavior: Does the source make a difference?.Human Resource Management Review. 2000;10:97-114.
4. Anderson S.E.,Williams L.J.Interpersonal, job, and individual factors related to helping processes at work.Journal of Applied Psychology. 1996;81:282-296.
5. Bachrach D.G.,Jex S.M.Organizational citizenship and mood: An experimental test of perceived job breadth.Journal of Applied Social Psychology. 2000;30:641-663.
6. Bachrach D.G.,Powell B.C.,Bendoly E.,Richey R.G.Organizational citizenship behavior and performance evaluations: Exploring the impact of task interdependence.Journal of Applied Psychology. 2006;91:193-201.
7. Bachrach D.G.,Powell B.C.,Collins B.J.,Richey R.G.Effects of task interdependence on the relationship between helping behavior and group performance.Journal of Applied Psychology. 2006;91:1396-1405.
8. Barnard C.I.The functions of the executive. Cambridge, MA: Harvard University Press; 1938:.
9. Biddle B.J.Role theory: Expectation, identities, and behaviors. New York: Academic Press; 1979:.
10. Biddle B.J.Recent development in role theory.Annual Review of Sociology. 1986;12:67-92.
11. Bolino M.C.Citizenship and impression management: Good soldiers or good actors?.Academy of Management Review. 1999;24:82-98.
12. Bommer W.H.,Dierdorff E.C.,Rubin R.S.Does prevalence mitigate relevance? The moderating effect of group level OCB on employee performance.Academy of Management Journal. 2007;50:1481-1494.
13. Borman W.C.,Penner L.A. Citizenship performance: Its nature, antecedents, and motives.Personality psychology in the workplace. Roberts B.W.Hogan R., ed. Washington, DC: APA; 2001:45-61.
14. Breaugh J.A.The measurement of work autonomy.Human Relations. 1985;38:551-570.
15. Breaugh J.A.,Colihan J.P.Measuring facets of job ambiguity: Construct validity evidence.Journal of Applied Psychology. 1994;79:191-202.
16. Brief A.P.,Motowidlo S.J.Prosocial organizational behaviors.Academy of Management Review. 1986;11:710-725.
17. Bromley D.,Busching B.Understanding the structure of contractual and covenantal social relations: Implications for the sociology of religion.Sociological Analysis. 1988;49:15-32.
18. Carlson D.S.,Perrewe P.L.The role of social support in the stressor-strain relationship: An examination of work-family conflict.Journal of Management. 1999;25:513-540.
19. Cohen J.Statistical power analysis for the behavioral sciences. 1988. Statistical power analysis for the behavioral sciences (2nd ed.). Hillsdale, NJ: Lawrence Erlbaum.Hillsdale, NJ: Lawrence Erlbaum; 1988:.
20. Cohen J.,Cohen P.Applied multiple regression/correlation analysis for the behavioral sciences. 1983. Applied multiple regression/correlation analysis for the behavioral sciences (2nd ed.). Hillsdale, NJ: Lawrence Erlbaum.Hillsdale, NJ: Lawrence Erlbaum; 1983:.
21. Coleman V.I.,Borman W.C.Investigating the underlying structure of the citizenship performance domain.Human Resource Management Review. 2000;10:25-44.
22. Comeau D.J.,Griffith R.L.Structural interdependence, personality, and organizational citizenship behavior: An examination of person-environment interaction.Personnel Review. 2005;34:310-330.
23. Cropanzano R.,Mitchell M.S.Social exchange theory: An interdisciplinary review.Journal of Management. 2005;31:874-900.
24. Deckop J.R.,Cirka C.C.,Andersson L.Doing unto others: The reciprocity of helping in organizations.Journal of Business Ethics. 2003;47:101-115.
25. Dierdorff E.C.,Ellington J.K.It's the nature of work: Examining behavior-based sources of work-family conflict across occupations.Journal of Applied Psychology. 2008;93:883-892.
26. Dierdorff E.C.,Morgeson F.P.Consensus in work role requirements: The influence of discrete occupational context on role expectations.Journal of Applied Psychology. 2007;92:1228-1241.
27. Dierdorff E.C.,Rubin R.S.Carelessness and discriminability of work role requirement judgments: Influences of role ambiguity and cognitive complexity.Personnel Psychology. 2007;60:597-625.
28. Dierdorff E.C.,Rubin R.S.,Morgeson F.P.The milieu of managerial work: An integrative framework linking work context to role requirements.Journal of Applied Psychology. 2009;94:972-988.
29. Evans G.W.,Johansson G.,Carrere S. Psychological factors and the physical environment: Interrelations in the workplace. International review of industrial and organizational psychology. Cooper C.N.Robertson I.T., ed. Chichester, UK: Wiley; 1994:1-29.
30. French J.R.P.,Kahn R.L.A programmatic approach to studying the industrial environment and mental health.Journal of Social Issues. 1962;18:1-47.
31. Fried Y.,Ferris G.R.The validity of the job characteristics model: A review and meta-analysis.Personnel Psychology. 1987;40:287-322.
32. Gilboa S.,Shirom A.,Fried Y.,Cooper C.A meta-analysis of work demand stressors and job performance: Examining main and moderating effects.Personnel Psychology. 2008;61:227-271.
33. Gonzalez-Roma V.,Lloret S.Construct validity of Rizzo et al.'s (1970) role conflict and ambiguity scales: A multisample study.Applied Psychology: An International Review. 1998;47:535-545.
34. Graen G.B. Role making processes within complex organizations. Handbook of industrial and organizational psychology. Dunnette M.D., ed. Chicago: Rand McNally; 1976:1201-1245.
35. Grant A.M.Relational job design and the motivation to make a prosocial difference.Academy of Management Review. 2007;32:393-417.
36. Grant A.M.Relational job design and the motivation to make a prosocial difference.Academy of Management Review. 2007;32:393-417.
37. Hackman J.R.,Oldham G.R.Motivation through the design of work: Test of a theory.Organizational Behavior and Human Performance. 1976;16:250-279.
38. Hattrup K.,Jackson S.E. Learning about individual differences by taking situations seriously. Individual differences and behavior in organizations. Murphy K.R., ed. San Francisco: Jossey-Bass; 1996:507-547.
39. Haworth C.L.,Levy P.E.The importance of instrumentality beliefs in the prediction of organizational citizenship behaviors.Journal of Vocational Behavior. 2001;59:64-75.
40. Hoffman B.J.,Blair C.A.,Meriac J.P.,Woehr D.J.Expanding the criterion domain? A quantitative review of the OCB literature.Journal of Applied Psychology. 2007;92:555-566.
41. Hofmann D.A.,Morgeson F.P.,Gerras S.Climate as a moderator of the relationship between LMX and content specific citizenship: Safety climate as an exemplar.Journal of Applied Psychology. 2003;88:170-178.
42. Hui C.,Lam S.S.,Law K.K.Instrumental values of organizational citizenship behavior for promotion: A field quasi-experiment.Journal of Applied Psychology. 2000;85:822-828.
43. Humphrey S.E.,Nahrgang J.D.,Morgeson F.P.Integrating motivational, social, and contextual work design features: A meta-analytic summary and theoretical extension of the work design literature.Journal of Applied Psychology. 2007;92:1332-1356.
44. Ilgen D.R.,Hollenbeck J.R. The structure of work: Job design and roles. Handbook of industrial and organizational psychology. Dunnette M.D.Hough L.M., ed. Palo Alto, CA: Consulting Psychologists Press; 1991:165-207.
45. Jackson S.E.Measurement of commitment to role identities.Journal of Personality and Social Psychology. 1981;40:138-146.
46. Jackson S.E.,Schuler R.S.A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings.Organizational Behavior and Human Decision Processes. 1985;36:16-78.
47. Jeanneret P.R.,Borman W.C.,Kubisiak U.C.,Hanson M.A. Generalized work activities. An occupational information system for the 21st century: The development of O*NET. Peterson N.G.Mumford M.D.Borman W.C.Jeanneret P.R.Fleishman E.A., ed. Washington, DC: APA; 1999:49-69.
48. Jex S.M.Stress and job performance: Theory, research, and implications for managerial practice. London: Sage; 1998:.
49. Jex S.M.,Adams G.A.,Bachrach D.G.,Sorenson S.The impact of situational constraints, role stressors, and commitment on employee altruism.Journal of Occupational Health Psychology. 2003;8:171-180.
50. Johns G.The essential impact of context on organizational behavior.Academy of Management Review. 2006;31:386-408.
51. Johnson D.W.,Johnson R.Theory and research on small groups: Social psychological applications to social issues, Vol. Tindale R.Heath L.Edwards J.Posavac E.Bryant F.Surez-Balcazar Y.Henderson-King E.Meyers J., ed. New York: Plenum; 1989:9-36.
52. Kamdar D.,McAllister D.J.,Turban D.B.All in a day's work: How follower individual differences and justice perceptions predict OCB role definitions and behavior.Journal of Applied Psychology. 2006;91:841-855.
53. Karasek R.A.Job demands, job decision latitude, and mental strain: Implications for job redesign.Administrative Science Quarterly. 1979;24:285-308.
54. Karasek R.A.,Brisson C.,Kawakami N.,Houtman I.,Bongers P.,Amick B.The Job Content Questionnaire (JCQ): An instrument for internationally comparative assessment of psychosocial job characteristics.Journal of Occupational Health Psychology. 1998;3:322-355.
55. Katz D.The functional study of attitudes.Public Opinion Quarterly. 1960;24:163-204.
56. Katz D.The motivational basis of organizational behavior.Behavioral Sciences. 1964;9:131-133.
57. Katz D.,Kahn R.The social psychology of organizations. 1978. The social psychology of organizations (2nd ed.). New York: John Wiley.New York: John Wiley; 1978:.
58. Kelley H.H.,Holmes J.G.,Kerr N.L.,Reis H.T.,Rusbelt C.E.,Van Lange P.A.M.An atlas of interpersonal situations. Cambridge, UK: Cambridge University Press; 2003:.
59. Kiggundu M.N.Task interdependence and the theory of job design.Academy of Management Review. 1981;6:499-508.
60. Koys D.J.The effects of employee satisfaction, organizational citizenship behavior, and turnover on organizational effectiveness: A unit level, longitudinal study.Personnel Psychology. 2001;54:101-114.
61. Langer E.J.The psychology of control. Beverly Hills, CA: Sage; 1983:.
62. LePine J.A.,Erez A.,Johnson D.E.The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis.Journal of Applied Psychology. 2002;87:52-65.
63. Liden R.C.,Sparrowe R.T.,Wayne S.J.Leader-member exchange theory: The past and potential for the future.Research in Personnel and Human Resources Management. 1997;15:47-119.
64. MacKenzie S.B.,Podsakoff P.M.,Fetter R.Organizational citizenship behavior and objective productivity as determinants of managerial evaluations of salespersons' performance.Organizational Behavior and Human Decision Processes. 1991;50:123-150.
65. McAllister D.J.,Kamdar D.,Morrison E.W.,Turban D.B.Disentangling role perceptions: How perceived role breadth, discretion, instrumentality, and efficacy relate to helping and taking charge.Journal of Applied Psychology. 2007;92:1200-1211.
66. McIntyre R.M.,Salas E. Measuring and managing for team performance: Lessons from complex environments. Team effectiveness and decision-making in organizations. Guzzo R.Salas E., ed. San Francisco: Jossey-Bass; 1995:9-45.
67. Morgeson F.P.,Delaney-Klinger K.D.,Hemingway M.A.The importance of job autonomy, cognitive ability, and job-related skill for predicting role breadth and job performance.Journal of Applied Psychology. 2005;90:399-406.
68. Morgeson F.P.,Dierdorff E.C. Job and work analysis: From technique to theory.APA handbook of industrial and organizational psychology. Zedeck S., ed. Washington, DC: APA; 2010:.
69. Morgeson F.P.,Humphrey S.E.The Work Design Questionnaire (WDQ): Developing and validating a comprehensive measure for assessing job design and the nature of work.Journal of Applied Psychology. 2006;91:1321-1339.
70. Morrison E.W.Role definitions and organizational citizenship behavior: The importance of the employee's perspective.Academy of Management Journal. 1994;37:1543-1567.
71. Motowidlo S.J.Some basic issues related to contextual performance and organizational citizenship behavior in human resource management.Human Resource Management Review. 2000;10:115-126.
72. Motowidlo S.J.,Van Scotter J.R.Evidence that task performance should be distinguished from extrarole performance.Journal of Applied Psychology. 1994;79:475-480.
73. Mowday R.T.,Sutton R.I.Organizational behavior: Linking individuals and groups to organizational contexts.Annual Review of Psychology. 1993;44:195-229.
74. Mumford M.D.,Peterson N.G.,Childs R.A.Basic and cross-functional skills. An occupational information system for the 21st century: The development of O*NET. Peterson N.G.Mumford M.D.Borman W.C.Jeanneret P.R.Fleishman E.A., ed. Washington, DC: APA; 1999:49-69.
75. Murphy P.R.,Jackson S.E. Managing work role performance: Challenges for twenty-first-century organizations and their employees. The changing nature of performance: Implications for staffing, motivation, and development. Ilgen D.R.Pulakos E.D., ed. San Francisco: Jossey-Bass; 1999:325-365.
76. Murray H.Explorations in personality. New York: Oxford University Press; 1938:.
77. Naumann S.E.,Bennett N.The effects of procedural justice climate on work group performance.Small Group Research. 2002;33:361-377.
78. Naylor J.C.,Pritchard R.D.,Ilgen D.R.A theory of behavior in organizations. New York: Academic Press; 1980:.
79. Nielsen T.M.,Bachrach D.G.,Halfhill T.,Sundstrom E.Utility of OCB: Organizational citizenship behavior and group performance in a resource allocation framework.Journal of Management. 2012;38:668-694.
80. Organ D.W.A reappraisal and reinterpretation of the satisfaction-causes-performance hypothesis.Academy of Management Review. 1977;2:46-53.
81. Organ D.W.Organizational citizenship behavior. Lexington, MA: Lexington Books; 1988:.
82. Organ D.W.Organizational citizenship behavior: It's construct clean-up time.Human Performance. 1997;10:85-97.
83. Organ D.W.,Podsakoff P.M.,MacKenzie S.B.Organizational citizenship behavior: Its nature, antecedents, and consequences. London: Sage; 2006:.
84. Organ D.W.,Ryan K.A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior.Personnel Psychology. 1995;74:157-164.
85. Parker S.K.Enhancing role breadth self-efficacy: The roles of job enrichment and other organizational interventions.Journal of Applied Psychology. 1998;83:835-852.
86. Parker S.K.,Wall T.R.,Jackson P.R."That's not my job." Developing flexible employee work orientations.Academy of Management Journal. 1997;40:899-929.
87. Pearce J.L.,Gregersen H.B.Task interdependence and extra-role behavior: A test of the mediating effects of felt responsibility.Journal of Applied Psychology. 1991;76:838-844.
88. Peterson N.G.,Mumford M.D.,Borman W.C.,Jeanneret P.R.,Fleishman E.A.An occupational information system for the 21st century: The development of O*NET. Washington, DC: APA; 1999:.
89. Podsakoff P.M.,Ahearne M.,MacKenzie S.B.Organizational citizenship behavior and the quantity and quality of work group performance.Journal of Applied Psychology. 1997;82:262-270.
90. Podsakoff P.M.,MacKenzie S.B.Organizational citizenship behavior and sales unit effectiveness.Journal of Marketing Research. 1994;31:351-363.
91. Podsakoff P.M.,MacKenzie S.B.,Bommer W.H.A meta-analysis of the relationships between Kerr and Jermier's substitutes for leadership and employee job attitudes, role perceptions, and performance.Journal of Applied Psychology. 1996;81:380-399.
92. Podsakoff P.M.,MacKenzie S.B.,Paine J.B.,Bachrach D.G.Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research.Journal of Management. 2000;26:513-563.
93. Pond S.B.,Nacoste R.W.,Mohr M.F.,Rodriguez C.M.The measurement of organizational citizenship behavior: Are we assuming too much?.Journal of Applied Social Psychology. 1997;27:1527-1544.
94. Puffer S.M.Prosocial behavior, noncompliant behavior, and work performance among commission salespeople.Journal of Applied Psychology. 1987;72:615-621.
95. Rizzo J.R.,House R.J.,Lirtzman S.I.Role conflict and ambiguity in complex organizations.Administrative Science Quarterly. 1970;15:150-163.
96. Sackett P.R.,Laczo R.M. Job and work analysis. Handbook of psychology, Vol. 12: Industrial and organizational psychology. Borman W.Ilgen D.Klimoski R.Weiner I., ed. Hoboken, NJ: John Wiley; 2003:21-37.
97. Schaubroeck J.,Ganster D.C.,Sime W.,Editman D.A field experiment testing supervisory role clarification.Personnel Psychology. 1993;46:1-25.
98. Shaw J.B.,Riskind J.H.Predicting job stress using data from the Position Analysis Questionnaire.Journal of Applied Psychology. 1983;68:253-261.
99. Sims H.R.,Szilagyi A.,Keller R.The measurement of job characteristics.Academy of Management Journal. 1976;26:195-212.
100. Smith C.A.,Organ D.W.,Near J.P.Organizational citizenship behavior: Its nature and antecedents.Journal of Applied Psychology. 1983;68:655-663.
101. Smith C.S.,Tisak J.,Schmieder R.A.The measurement properties of the role conflict and role ambiguity scales: A review and extension of the empirical research.Journal of Organizational Behavior. 1993;1:37-48.
102. Strong M.H.,Jeanneret P.R.,McPhail S.M.,Blakey B.R.,D'Egidio E.L. Work context: Taxonomy and measurement of the work environment. An occupational information system for the 21st century: The development of O*NET. Peterson N.G.Mumford M.D.Borman W.C.Jeanneret P.R.Fleishman E.A., ed. Washington, DC: APA; 1999:127-146.
103. Tepper B.J.,Duffy M.K.,Hoobler J.,Ensley M.D.Moderators of the relationships between coworkers' organizational citizenship behavior and fellow employees' attitudes.Journal of Applied Psychology. 2004;89:455-465.
104. Tepper B.J.,Lockhart D.,Hoobler J.Justice, citizenship and role definition effects.Journal of Applied Psychology. 2001;86:789-796.
105. Tubre T.C.,Collins J.M.Jackson and Schuler (1985) revisited: A meta-analysis of the relationships between role ambiguity, role conflict, and job performance.Journal of Management. 2000;26:155-169.
106. Van Dyne L.,Graham J.W.,Dienesch R.M.Organizational citizenship behavior: Construct redefinition, measurement and validation.Academy of Management Journal. 1994;37:765-802.
107. Van Scotter J.R.Relationships of task performance and contextual performance with turnover, job satisfaction, and affective commitment.Human Resource Management Review. 2000;10:79-95.
108. Van Scotter J.R.,Motowidlo S.J.Interpersonal facilitation and job dedication as separate facets of contextual performance.Journal of Applied Psychology. 1996;81:525-531.
109. Wall T.D.,Jackson P.R.,Mullarkey S.Further evidence on some new measures of job control, cognitive demand, and production responsibility.Journal of Organizational Behavior. 1995;16:431-455.
110. Wrzesniewski A.,Dutton J.E.Crafting a job: Revisioning employees as active crafters of their work.Academy of Management Review. 2001;26:179-201.
111. Yun S.,Takeuchi R.,Liu W.Employee self-enhancement motives and job performance behaviors: Investigating the moderating effects of role ambiguity and managerial perceptions of employee commitment.Journal of Applied Psychology. 2007;92:745-756.
112. Zellars K.L.,Tepper B.J. Beyond social exchange: New directions for organizational citizenship behavior theory and research. Research in personnel and human resources management. Martocchio J.J.Ferris G., ed. New York: Elsevier JAI; 2003:395-424.