Exceeding parents' expectations in Ear-Nose-Throat outpatient facilities: The development and analysis of a questionnaire

Evaluation and Program Planning

Volumn 35, Issue 2, 2012, Pages 246-255

  Margaritis, Eleftherios ^a   Katharaki, Maria ^b   Katharakis, George ^b  

^a IASO GENERAL HOSPITAL   (Greece)

^b UNIVERSITY OF ATHENS   (Greece)

Author keywords

Attitude; Health care; Loyalty; Outpatient clinic; Patient satisfaction; SERVPERF

Indexed keywords

CHILD CARE; FACTOR ANALYSIS; HEALTH SERVICES; HOSPITAL SECTOR; PARENTAL CARE; QUESTIONNAIRE SURVEY; REGRESSION ANALYSIS;

ADULT; ARTICLE; CHILD; CONSUMER; EAR NOSE THROAT DISEASE; FEMALE; GREECE; HEALTH CARE QUALITY; HUMAN; INFANT; MALE; METHODOLOGY; MIDDLE AGED; NONPARAMETRIC TEST; OUTPATIENT DEPARTMENT; PARENT; PRESCHOOL CHILD; PSYCHOLOGICAL ASPECT; QUESTIONNAIRE; STANDARD;

ADULT; CHILD; CHILD, PRESCHOOL; CONSUMER SATISFACTION; FEMALE; GREECE; HUMANS; INFANT; MALE; MIDDLE AGED; OTORHINOLARYNGOLOGIC DISEASES; OUTPATIENT CLINICS, HOSPITAL; PARENTS; QUALITY ASSURANCE, HEALTH CARE; QUESTIONNAIRES; STATISTICS, NONPARAMETRIC; YOUNG ADULT;

GREECE;

EID: 81255164754     PISSN: 01497189     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.evalprogplan.2011.10.002     Document Type: Article

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