Outpatient satisfaction: The role of nominal versus perceived communication

Health Services Research

Volumn 44, Issue 5 PART 1, 2009, Pages 1735-1749

  Beckett, Megan K ^a   Elliott, Marc N ^a   Richardson, Andrea ^b   Mangione Smith, Rita ^b  

^a RAND CORPORATION   (United States)

^b UNIVERSITY OF WASHINGTON SCHOOL OF MEDICINE   (United States)

Author keywords

Parent satisfaction; Physician communication

Indexed keywords

ARTICLE; CHILD PARENT RELATION; CONTROLLED STUDY; DOCTOR PATIENT RELATION; FEMALE; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HUMAN; INTERPERSONAL COMMUNICATION; MAJOR CLINICAL STUDY; MALE; MULTIVARIATE ANALYSIS; OUTPATIENT; PATIENT CARE; PATIENT SATISFACTION; PEDIATRICIAN; VIDEOTAPE;

CHILD; CHILD, PRESCHOOL; COMMUNICATION; CONSUMER SATISFACTION; CROSS-SECTIONAL STUDIES; FEMALE; HUMANS; INFANT; MALE; OFFICE VISITS; PARENTS; PERCEPTION; PROFESSIONAL-FAMILY RELATIONS; SOCIOECONOMIC FACTORS;

EID: 69749107075     PISSN: 00179124     EISSN: 14756773     Source Type: Journal    
DOI: 10.1111/j.1475-6773.2009.01001.x     Document Type: Article

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