The Patient Experiences Questionnaire: Development, validity and reliability

International Journal for Quality in Health Care

Volumn 16, Issue 6, 2004, Pages 453-463

  Pettersen, Kjell I ^a,b,e   Veenstra, Marijke ^a   Guldvog, Bjøorn ^c   Kolstad, Arne ^d  

^a Norwegian Hlth Serv Res Centre   (Norway)

^b AKERSHUS UNIVERSITY HOSPITAL   (Norway)

^c Norwegian Agy for Hlth/Social Aff   (Norway)

^d National Insurance Administration   (Norway)

^e Norwegian Health Services Research Centre   (Norway)

Author keywords

Outcome Assessment; Patient satisfaction; Psychometrics; Quality of care; Scale development

Indexed keywords

ARTICLE; EXPERIENCE; FACTORIAL ANALYSIS; GEOGRAPHIC DISTRIBUTION; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HEALTH SERVICE; HEALTH SURVEY; HOSPITAL ADMISSION; HOSPITAL DISCHARGE; HOSPITAL EQUIPMENT; HOSPITAL PATIENT; HUMAN; MAJOR CLINICAL STUDY; NURSING; PATIENT SATISFACTION; PILOT STUDY; POSTAL MAIL; PRIORITY JOURNAL; PSYCHOMETRY; QUESTIONNAIRE; RATING SCALE; RELIABILITY; SELF REPORT; SURGICAL WARD; TREATMENT OUTCOME; VALIDATION PROCESS;

CROSS-SECTIONAL STUDIES; HOSPITAL ADMINISTRATION; HUMANS; NORWAY; PATIENT SATISFACTION; PILOT PROJECTS; PSYCHOMETRICS; QUALITY OF HEALTH CARE; QUESTIONNAIRES; RESEARCH DESIGN; SELF DISCLOSURE; SURGERY DEPARTMENT, HOSPITAL;

EID: 10344241461     PISSN: 13534505     EISSN: None     Source Type: Journal    
DOI: 10.1093/intqhc/mzh074     Document Type: Article

References (33)

1. Calnan M. Towards a conceptual framework of lay evaluation of health care. Soc Sci Med 1988; 27: 927-933.
2. Williams B. Patient satisfaction: a valid concept? Soc Sci Med 1994; 38: 509-516.
3. Sitzia J. How valid and reliable are patient satisfaction data? An analysis of 195 studies. Int J Qual Health Care 1999; 11: 319-328.
4. Sitzia J, Wood N. Patient satisfaction: a review of issues and concepts. Soc Sci Med 1997; 45: 1829-1843.
5. Donabedian A. Evaluating the quality of medical care. Milbank Mem Fund Q 1966; 44: 166-206.
6. Tarlov AR, Ware JEJ, Greenfield S et al. The Medical Outcomes Study. An application of methods for monitoring the results of medical cate. J Am Med Assoc 1989; 262: 925-930.
7. Pettersen KI. Assessing outcomes in Norwegian Hospitals - the Norwegian Outcomes study. Qual Life Newsl 1997; 18: 2.
8. Hall JA, Dornan MC. What patients like about their medical care and how often they are asked: a meta-analysis of the satisfaction literature. Soc Sci Med 1988; 27: 935-939.
9. Guldvog B, Hofoss D, Pettersen KI et al. PS-RESKVA (Patient satisfaction, Results and Quality) - patient satisfaction in hospitals (in Norwegian). Tidsskr Nor Laegeforen 1998; 118: 386-391.
10. Andrews FM. Construct validity and error components of survey measures: A structural modelling approach. Public Opin Q 1984; 48: 409-422.
11. Rodgers WL, Andrews FM, Herzog A. Quality of survey measures: a structural modeling approach. J Off Stat 1992; 8: 251-275.
12. Scherpenzeel AC, Saris WE. The evaluation of measurement instruments by meta-analysis of multi-trait-multimethod studies. Bull Methodol Sociol 1993; 39: 3-19.
13. Alwin D, Krosnick JA. The reliability of survey attitude measurement: The influence of question and respondent attributes. Sociol Methods Res 1991; 20: 139-181.
14. Hendriks AA, Vrielink MR, Smets EM et al. Improving the assessment of (in)patients' satisfaction with hospital care. Med Care 2001; 39: 270-283.
15. Streiner DL, Norman GR. Health Measurement Scales: A Practial Guide to their Development and Use. Oxford: Oxford University Press, 1995.
16. Krogstad U, Hofoss D, Pettersen KI. Patients' stories about their hospital stay. 'Of course one special physician was responsible for me - what a question?' (in Norwegian). Tidsskr Nor Laegeforen 1997; 117: 4439-4441.
17. Hair J, Anderson RE, Tatham RL et al. Multivariate Data Analysis with Readings. Englewood Cliffs, NJ: Prentice-Hall, 1995.
18. Spector PE. Summed rating scale construction - an introduction. In Lewis-Beck MS, ed. Basic Measurement. London: SAGE Publications/Toppan Publishing, 1994.
19. Little R, Rubin DB. Statistical Anaylsis with Missing Data New York: John Wiley & Sons, 1987.
20. Jöreskog KG, Sörbom D. PRELIS: A Program for Multivariate Data Screening and Data Summarization. Moresville, IN: Scientific Software Inc., 1988.
21. Cronbach LJ. Coefficient alpha and the internal structure of tests. Psychometrika 1951; 16: 297-335.
22. Sbrout PE, Fleiss JL. Intraclass correlations: uses in assessing rater reliability. Psychol Bull 1979; 86: 420-428.
23. Yaffee R.A. Enhancement of reliability analysis: Application of intraclass correlations with SPSS/Windows v.8 [New York University web site]. 1998. Available at: http://www.nyu.edu/its/socsci/Docs/intracls.html. Accessed January 20, 2003.
24. Deyo RA, Diehr P, Patrick DL. Reproducibility and responsiveness of health status measures - statistics and strategies for evaluation. Controlled Clin Trials 1991; 12: 142-158.
25. Hall JA, Dornan MC. Patient sociodemographic characteristics as predictors of satisfaction with medical care: a meta-analysis. Soc Sci Med 1990; 30: 811-818.
26. Hargraves JL, Wilson IB, Zaslavsky A et al. Adjusting for patient characteristics when analyzing reports from patients about hospital care. Med Care 2001; 39: 635-641.
27. Foss C. Gender as a variable in patient satisfaction (in Norwegian). Tidsskr Nor Laegeforen 2000; 120: 3283-3286.
28. Jackson JL, Chamberlin J, Kroenke K. Predictors of patient satisfaction. Soc Sci Med 2001; 52: 609-620.
29. Ware JE Jr, Snow KK, Kosinski M et al. SF-36 Health Survey: Manual and Interpretation Guide. Boston: Health Institute, New England Medical Center, 1993.
30. Howard KI, Forehand GG. A method for correcting item-total correlations for the effect of relevant item inclusion. Educ Psychol Meas 1962; 22: 731-735.
31. Kendall MG, Stuart A. The Advanced Theory of Statistics New York: Hafner, 1958.
32. Nunnally JC, Bernstein IH. Psychometric Theory. New York: McGraw-Hill Inc., 1994.
33. Pettersen KI, Mowinckel P, Vaage S. Improvement of doctor services using patient experiences. Paper presented at the Sixth European Forum on Quality Improvement in Health Care, Bologna, March 29-31, 2001.